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malware.trace removal


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4 replies to this topic

#1 OnlyOneFate

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Posted 20 December 2014 - 07:57 AM

Hi, i would like some help removing malware.trace infection detected by Malwarebytes.

I have quarantined the infection and deleted it everytime it appears on the scan, but the infection seems to reappear everytime i rescan my computer.

I have attached the malwarebytes log below.

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 20/12/2014
Scan Time: 11:45:50 PM
Logfile:
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2014.12.20.01
Rootkit Database: v2014.12.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 8.1
CPU: x64
File System: NTFS
User: Andy

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 311935
Time Elapsed: 3 min, 5 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
Malware.Trace, C:\Users\Public\ASR.dat, Quarantined, [829b12510a725dd9b51daf4431d207f9],

Physical Sectors: 0
(No malicious items detected)


(end)


Edited by OnlyOneFate, 20 December 2014 - 07:58 AM.


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#2 buddy215

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Posted 20 December 2014 - 08:36 AM

Welcome to BC !

 

From a bit of looking around the web, that ASR.dat is likely a false positive detection. Meaning it is not malware but used

by another program such as one that I found to be a game emulator where to place asr.dat - Arcade Emulators [/pc/arcade] - 1Emulation.com

 

There is another user who posted the same problem at MBAM's forum. No resolution as to what the ASR.dat file was after

multiple tools were used and the computer pronounced free of malware. Malware.Trace Keeps Reappearing - Resolved HijackThis Logs - Malwarebytes Forum

 

You can run some scans using the programs below to clean any adware or malware.

 

  • download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Hold down Control and click on this link to open ESET OnlineScan in a new window.

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss

A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”


#3 quietman7

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Posted 20 December 2014 - 08:52 AM

The file is related to Trace malware...a detection which generally indicates remants of an associated file, folder or registry key that remains on a system after cleaning a previous malware infection. Traces are typically useless and not dangerous since the primary malicious payload has been removed. A Malware.Trace detection is just another name used by Malwarebytes and SUPERAntiSpyware for trace malware. In this case it appears specific to Malwarebytes.

I see you aready contacted Malwarebytes about the detection and were receiving assistance in this topic which was closed today because you did not reply back to your helper.

Per AdvancedSetup, Root Admin (Post #12)

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request.

I suggest you follow those instructions especially since they already started investigating with more advanced tools than we can use in this forum.
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#4 AlexH123

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Posted 29 December 2014 - 08:08 PM

I, too, had this very same issue, and it is still happening. Just like the poster describes, I run a scan with MBAM, Malware.trace appears as an infected file in ASR.dat, I quarantine and delete, but it reappears weeks later. I made a post a while back on this site and was helped by one of the users. I ran several tools, such as TFC, ESET online scanner, Adwcleaner, and Rkill, in association with an updated MBAM and full scan. None of this seems to work. I tried locating the file in question manually, but it didn't help. Any ideas on what to do? I hear what you're saying about it being a remnant from a previous infection, but my computer was never infected with any malware prior to Malware.trace appearing (I purchased the laptop in the summer). Thanks.

 

EDIT: I would like to note that there are no significant performance issues or any other problems apparent on my PC, so it doesn't seem like I'm infected. Furthermore, I might run MBAM from time to time and it won't detect Malware.trace, but then a week (or sometimes a few days) later, it will find it again.


Edited by AlexH123, 29 December 2014 - 08:11 PM.


#5 quietman7

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Posted 29 December 2014 - 08:50 PM

Then I suggest you do the same as the original poster....start a new topic in the Malwarebytes Anti-Malware Help Forum and ask about the detection there.
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