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Hard drives not being listed


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#1 Zenni

Zenni

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Posted 19 December 2014 - 10:25 PM

Hi,

 

When I open Bitlocker Drive Encryption Manager in the Control Panel neither of my hard drive partitions are listed, it's just blank underneath the heading where the hard drives would be listed.  The control to turn Bitlocker on or off for the drives is also not shown because it thinks there are no drives.

 

When I try to do a repair installation (inplace upgrade) there is an error message that shows up fairly quickly that says:

"Setup was unable to determine if BitLocker Drive Encryption is in use" and the repair installation fails.

 

Windows Explorer has no problem seeing the drives and I can freely open any drive, directory or file and read and write to them.  How do I get Bitlocker to see the hard drive partitions?

 

Thanks



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#2 dicke

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Posted 19 December 2014 - 11:42 PM

Welcome,

Which version of W7 are you running [x32 or x64]

Is it current?

What security program is installed and is it current?

Keep us posted

 

Dick


Stay well and surf safe [stay protected]

Dick E


#3 Zenni

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Posted 20 December 2014 - 12:04 AM

Thanks, I hope you can help me.  I'm using x64.  No, it is not current because Service Pack 1 refuses to install (presumably failing for the same reason the repair install fails).  The computer has AVG IS 2015 and is up to date. 






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