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Office Home and Business Error msg. and shutdowns


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#1 shrice

shrice

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Posted 19 December 2014 - 10:48 AM

Good day,

 

Over the last couple of days I have encountered multiple shut-downs of Word, Excel and Outlook when I try to open the program itself or a file thereof.  I get the "Microsoft Word/Excel/Outlook has stopped working" message which changes to the shut-down.

I'm running W7Pro and Office Home and Business 2010 on IE11.  I have re-installed the Office Home and Business and gone through the endless "disable add-ins" process.  I have run the Emsisoft Emergency Kit which eliminated some viruses but the problem persists.  If anyone has any ideas, I'm open for suggestions.  Many thanks,  Shri



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#2 shrice

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Posted 19 December 2014 - 03:30 PM

Hi, folks

Further to this problem.  Aside from driving me nuts over the last couple of days, I found Microsoft's offer of "We'll fix it for 100 bucks" to be unrealistic, so I continued on my own.  I finally did a System Restore from five days ago (from before it started going bad) and things seem to be working now.  I haven't seen a popup since.  Fingies crossed and all that.  I'm glad I didn't get Microsoft to do that for me.  Thanks to any of you who mulled it over, anyway.  Speaking of mulled, best of the holiday season to y'all.  Shel






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