My troubles began about a week ago when I needed to print some forms and that I had had it with my laptop not printing (despite recognizing my printer and even allowing it to print a test page from within the printer maintenance software). So I began fiddling...well now everything is messed up.
A description of symptoms:
1) My sound has a 'delay' for lack of a better word. Say an alert pop up comes up, it is 1-2 seconds later when the alert sound plays.
2) Flash games are severely delayed and I keep getting shockwave errors stalling my Firefox. I am also getting the occasional flash plug in crash notice (even if not attempting to play games)
3) I am able to watch videos/listen to music on my computer with minimal interference, but cannot use Spotify streaming as the sound has gone wonky (very high pitched digitized, skippy, etc.)
4) There is a delay between the time I click a button and it actually reacts, so where opening firefox used to take a few seconds, it now takes half a minute. Switching tabs used to be instant, it now has to think about it.
5) CPU is running hot, too hot. I borrowed my fiance's laptop pad with a fan and thankfully it brought it down from 74C to under 69C, but the fan is still running constantly. He's bringing home a can of air to give it a proper cleaning tonight (as the one I had only gave me one quick spray before running out). It has always run a bit hot, but this constant running is new to this week.
6) There is an occasional flicker that is basically like a crack in the fabric of my programming reality, so if for example I have firefox open there will be a little flash of windows open behind it.
I wish I could say what I did to screw it all up, but at this point it could have been any step along the way, so I will try to retrace my steps.
1) I installed, uninstalled, reinstalled the KODAK ESP C310 AiO XPS software til I was blue in the face. I also uninstalled/reinstalled the XPS Document Writer software. I then started getting a 0x00000057 error code (cannot connect to printer). I googled the error and most reponses seemed to suggest that the error is caused by a faulty mxdwdrv.dll file. I tried editing the registry to bypass the error, that didn't work, so I put the registry back to the way it was. I installed a Softonic XPS driver uninstaller (as that thing is a pain to get rid of) and then did a full reinstall of the XPS stuff, still no joy on the printer. That night I gave up and just emailed the document to my fiance to print. I should have just stopped tinkering at that point.
2) At some point during the day Windows update installed about 52 updates, mostly for my Office 2010, but also some security fixes, etc. I started looking on the Windows site for answers about why the XPS software/.dll file would keep giving me the 057 error, it suggested a fixit file (50527), so I tried running that, but the computer didn't like it and wouldn't let it install. I again tried installing the Kodak software and (looking back through my browser history) a FirmwareFlashLauncher from Kodak's support site.
3) I then started getting two errors: 0x8E5E0247 "An error occurred while troubleshooting: A problem is preventing the troubleshooter from starting." when I tried to troubleshoot my printer (even my print to Adobe wasn't working) and an 0x800706F7 (Ole/BSTR error) . I ran sfc /scannow but it didn't find anything. The windows forum suggested updating the Intel Rapid Storage Technology Drive (SP47845) and the Intel Driver Update Utility. (I realize at this point that I'm an idiot, and I don't really need to print that often). I also checked to make sure that my service pack was up to date (it was) and checked Dell's site to make sure my BIOS were up to date (they were). I found that the Dec 9th Windows updates (which my computer installed on the 10th) were causing the 0x800706F7 error for other people as well, causing the error to get thrown when attempting to run troubleshooters. It suggested uninstalling 4 of the updates. I did, but it didn't help the error go away. I tried editing the registry to bypass the error as suggested by Microsoft support, that didn't work, so I put the registry back to the way it was and just ranthe Microsoft suggested hotfix (425247).
3) At this point since nothing was working, I decided I probably better just restore my system to the day before I started tinkering to make sure I didn't mess anything up...however, despite telling me it was creating a restore point, I couldn't find any way to actually do a system restore. Everything was still working mostly fine at this point (though I gave up on trying to print). I was getting some shockwave errors (mainly on facebook), so I updated shockwave and flash. Around this time (the 12th) I also noticed that my Norton was trying to open two copies of itself and generally acting twatty, my CPU was also going nutso and using 100% capacity even before I'd opened a single program. I installed the latest AVG PC Tune up and started trying to figure out what was eating my CPU. I had/have a ton of system processes going, but so far haven't figured out which are the biggest culprits. I tried using Process Explorer, but still didn't find answers. AVG keeps telling me that I have an "antilog32" error, but so far that is unsolved.
3) I uninstalled Norton as it was using a lot of CPU and blocking processes. I may reinstall, but for now I am using Avast (free version). I also ran Spybot and let it correct registry errors (not sure how it found 1000+ that AVG ignored, but it did). This is around the time I noticed that something worse was going on. When I booted my computer up in the morning the sound was wrong (digitized) and when I opened Spotify, it just wasn't having it. I tried running a chkdisk, no errors were found, tried uninstalling more of the Windows updates, turned off all of the start up processes and services, ran in safe mode, nothing helped. I also uninstalled Java and need to reinstall today. I was hoping to drop everything onto my external harddrive, but it's been messed up for a while (which is a whole other sob story), so I finally gave up and burned all of my vital stuff onto DVDs with the anticipation of having to reinstall Windows this weekend).
4) At this point I have uninstalled every program that I don't use regularly, deleted about half of the media I had stored on my computer (which thankfully means that my harddrive is only about half full now). I was hoping that would help, but it hasn't. I've tried updating every driver I can find...still hasn't helped. Also, it seems that Firefox's latest version came out on the 10th (the day everything started) and my computer did not like that, so yesterday I reverted to the last version (33) and it is a little better, but flash games are still off the table). I reinstalled all of the Windows built in programs (Media Player, IE, etc.) in the hopes that whatever is corrupted would be fixed, but i still can't stream Spotify and there is still a delay across the board. I let Windows reinstall the most recent updates, made sure all of my plug ins and add ons are compatible, let AVG and System Checkup correct security issues, registry issues, etc. but still wonky.
1) Speccy profile is here.
2) AVG PC Tune Up found quite a lot of registry errors
3) Spybot also found registry errors
4) System Checkup found registry errors and a potential damaged spot on my C drive (says all have been corrected)
5) Malwarebytes (Check Results attached)
6) ESET found 7 'potentially unwanted' files/programs and deleted them.
Status this morning (19 Dec)
1) CPU core is at 61C after running the ESET test overnight.
2) Clicking 'Devices and Printers' on the control panel to see if it is still throwing errors when I try to troubleshoot and it wouldn't populate.
I feel like I've tried everything, so well looking forward to another set of eyes and hopefully some fresh ideas, as I really really a lot don't want to do a clean install on my laptop while in the middle of working on my dissertation. (I cannot stress this enough).
Edited by hamluis, 19 December 2014 - 12:16 PM.
Moved from Win 7 to Internal Hardware - Hamluis.