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Computer Runs Very Slow, Only Usable in Safe Mode


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#1 Glennifer

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Posted 19 December 2014 - 01:33 AM

I am trying to fix my dads HP laptop.  He isn't computer savy at all and probably hasnt wup with updates, anti virus software etc...  It runs extremely slow and there are continuous messages of "Not Responding".  I've tried to defrag the HD and I ran adwcleaner, it seems a little better but its still not usealbe.

 

Please help



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#2 Havachat

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Posted 19 December 2014 - 02:31 AM

Does it have a Factory Restore Option ? Search within - Start / Program Files / HP / etc.

If so , ensure you back up everything first ,  then restore it.



#3 Glennifer

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Posted 20 December 2014 - 01:16 AM

the HP programs give the option of restoring individual files but not the computer as a whole.  Dad has nothing on this computer so there is nothing to back up.  I tried windows restore as well but because he never set up a restore point there is no option to retore it.



#4 Queen-Evie

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Posted 20 December 2014 - 09:19 AM

For HP try this (this is where system recovery is on my HP laptop)

Start/All Programs/Security and Protection/HP Recovery Manager.

Open Recovery Manager, click Recovery Manager.

The main recovery interface will open.

On mine, there is an option for System Recovery.

#5 Glennifer

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Posted 20 December 2014 - 11:29 AM

I get a list of programs, adobe, essential system updates for microsoft windows etc.. then an box to fix a program not on the list, when I select that box it takes me to the standard remove/reinstall page that you would get to from the control panel. is there a way to just recover the computer back to factory settings?



#6 JohnC_21

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Posted 21 December 2014 - 10:14 AM

If it stil has the recovery partition see here. Starting a Recovery from the Hard Disk. Tap F11 at boot.



#7 quietman7

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Posted 22 December 2014 - 03:25 PM

Have you tried any of the suggestions provided in this topic? Slow Computer/Browser? Check here first; it may not be malware
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#8 Glennifer

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Posted 22 December 2014 - 07:52 PM

Thanks! Starting the system recovery now. Sorry for the slow responses, I've been busy with Christmas stuff.

#9 Havachat

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Posted 26 December 2014 - 04:26 AM

Thanks! Starting the system recovery now. Sorry for the slow responses, I've been busy with Christmas stuff.

Merry Xmas - Keep us Posted as to the results of the recovery.

 

Also when completed , install all MS Updates , I would remove any Programs not required or now out of date depending on age of Laptop.

And Install an Antivirus Program.






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