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Infected?


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14 replies to this topic

#1 M Tuggle

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Posted 18 December 2014 - 02:26 PM

Need some help!
Computer has been acting strange for a while now…. it has started turning itself off when left over night (has never done this before), it also loses internet connection randomly. When I start it up in the mornings I can log on to the internet I leave for work and my wife tries to get on and it won’t work. I’ll unplug the wireless router and plug it back in (this works sometimes) other times I have to restart the computer and then it will work again (sometimes) there are times I have to do this or both things multiple times to get it to work again. I also don’t think it is the wireless router because my iphone works fine when using it. I have a Dell XPS 8300, windows 7

Edit: Topic moved from Windows 7 to the more appropriate forum.~ Animal

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#2 Miguel_92

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Posted 18 December 2014 - 02:52 PM

This might be an idiotic question but have you tried to run scans with anti virus and programs like malwarebytes?



#3 M Tuggle

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Posted 18 December 2014 - 03:32 PM

Yes, as a matter of fact o have run Norton and it found nothing, I ran Norman Malware and it found and removed a Trojan of some kind, and then I ran a combo fix and it found and removed an item. And the computer worked better for about three days and now is acted up again. I have rerun Norman and if found nothing.



#4 David Hutchings

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Posted 18 December 2014 - 03:51 PM

That is a bit odd, you could always have it checked out by someone, or try rebooting your modem.  You could also install and run differnt malware scanning programs. Let us know if you managed to figure it out.  Best of luck David



#5 Guest_LighthouseParty_*

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Posted 18 December 2014 - 03:58 PM

For a better look into this, we require the actual log from Malwarebytes Anti-Malware.

How to get the log.

  • On the Malwarebytes Anti-Malware dashboard, select the history tab and click application logs.
  • Select the log which has the time and date of when you did the scan.
  • Click copy to clipboard and paste it into your reply.


#6 Miguel_92

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Posted 18 December 2014 - 06:27 PM

I was thinking that it could be a virus still along with a service running in the background that is somehow breaking the connection but i could be wrong and it may take you an age to find out which service it was if that was the case.



#7 Queen-Evie

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Posted 19 December 2014 - 03:00 PM

Let's explore the possibility of malware before investigating other causes.

Please do as suggested by LightHouseParty and post the Malwarebytes log.

#8 M Tuggle

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Posted 20 December 2014 - 07:18 AM

can't find a log any where?



#9 Guest_LighthouseParty_*

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Posted 20 December 2014 - 08:03 AM

Did you follow my instructions above?



#10 M Tuggle

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Posted 20 December 2014 - 05:16 PM

yes, however Norman does not have a history tab...



#11 Guest_LighthouseParty_*

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Posted 20 December 2014 - 05:42 PM

Norman?



#12 M Tuggle

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Posted 21 December 2014 - 07:40 AM

Sorry, did not realize I needed to down load and install that program. here is the logs.

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 12/21/2014
Scan Time: 7:21:56 AM
Logfile:
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2014.12.21.02
Rootkit Database: v2014.12.14.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Tuggle

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 376463
Time Elapsed: 11 min, 20 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 1
PUP.Optional.TelevisionFanatic.A, HKLM\SOFTWARE\WOW6432NODE\TelevisionFanatic, Quarantined, [53234c19a1dbea4cc2d05308bf44748c],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 3
PUP.Optional.OpenCandy, C:\Users\Tuggle\AppData\Roaming\OpenCandy, Quarantined, [067076efbfbdd4620bc22bf6996a867a],
PUP.Optional.OpenCandy, C:\Users\Tuggle\AppData\Roaming\OpenCandy\3F0B8815404C49EB91164C22AABDA966, Quarantined, [067076efbfbdd4620bc22bf6996a867a],
PUP.Optional.OpenCandy, C:\Users\Tuggle\AppData\Roaming\OpenCandy\CC46B14223534C19B658D71C0996193D, Quarantined, [067076efbfbdd4620bc22bf6996a867a],

Files: 1
PUP.Optional.OpenCandy, C:\Users\Tuggle\AppData\Roaming\OpenCandy\3F0B8815404C49EB91164C22AABDA966\AVG-PC-TuneUp2014.exe, Quarantined, [067076efbfbdd4620bc22bf6996a867a],

Physical Sectors: 0
(No malicious items detected)

(end)



#13 Guest_LighthouseParty_*

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Posted 21 December 2014 - 08:07 AM

Hello there    
 
Thank you for the logs and sorry for the confusion with Malwarebytes Anti-Malware.
 
:step1: Please download MiniToolBox to your desktop

  • Double click MiniToolBox.
  • Select the following and then press go.
  • Post the log in your next reply.

Flush DNS
Reset IE Proxy Settings
Reset FF Proxy Settings
List Installed Programs
List Restore Points
 
:step2: Please download Security Check to your desktop

  • Double click SecurityCheck and follow the on-screen instructions.
  • A log should open, called checkup.txt.
  • Please post the contents of it in your next reply.

:step3: Non-malware removal steps
 
Run System File Checker - http://support.microsoft.com/KB/929833
Run Disk Check - http://support.microsoft.com/kb/2641432
Run Disk Cleanup - http://windows.microsoft.com/en-gb/windows/delete-files-using-disk-cleanup



#14 M Tuggle

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Posted 21 December 2014 - 09:35 AM

test


not sure way that just went through??? can't tell you how many time I tried to post a reply.....



#15 M Tuggle

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Posted 21 December 2014 - 09:37 AM

ok lets try posting the log now....

 

 

it will not let me copy and paste the log?






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