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Computer running very slowly, possible Malware or Virus?


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10 replies to this topic

#1 NikolaTesla

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Posted 18 December 2014 - 10:22 AM

My computer is running extremely slowly, both on the internet and with regular programs.  I have Avast and ZoneAlarm, both report no issues.  I did a boot time scan with Avast and nothing was found.  I also ran Malwarebytes, and it did not find anything.  Any help with be greatly appreciated, thank you!



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#2 Guest_LighthouseParty_*

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Posted 18 December 2014 - 11:34 AM

have Avast and ZoneAlarm

 

Here at Bleeping Computer, we do not recommend the use of more than one anti-virus, as this can cause unforeseen consequences. Further more, I recommend you uninstall one of them.

 

Hello there     :welcome:

 

Welcome to Bleeping Computer, I'm LighthouseParty. Let's run a couple of scans to see what could be causing this.
 
:step1: Please download MiniToolBox to your desktop

  • Double click MiniToolBox.
  • Select the following and then press go.
  • Post the log in your next reply.

Flush DNS
Reset IE Proxy Settings
Reset FF Proxy Settings
List Installed Programs
List Restore Points
 
:step2: Please download Malwarebytes Anti-Malware to your desktop

  • Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  • On the dashboard, click update now.
  • After that, click scan now - the scan will now begin.
  • When the scan's completed, select apply actions - make sure the action is quarantine.
  • Restart your computer.

How to get the log.

  • On the dashboard, select the history tab and click application logs.
  • Select the log which has the time and date of when you did the scan.
  • Click copy to clipboard and paste it into your reply.

:step3: Please download Security Check to your desktop

  • Double click SecurityCheck and follow the on-screen instructions.
  • A log should open, called checkup.txt.
  • Please post the contents of it in your next reply.

:step4: Non-malware removal steps
 
Run System File Checker - http://support.microsoft.com/KB/929833
Run Disk Check - http://support.microsoft.com/kb/2641432
Run Disk Cleanup - http://windows.microsoft.com/en-gb/windows/delete-files-using-disk-cleanup

Thanks and good luck!


Edited by LighthouseParty, 18 December 2014 - 11:34 AM.


#3 maggot7

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Posted 18 December 2014 - 12:26 PM

 

have Avast and ZoneAlarm

 

Here at Bleeping Computer, we do not recommend the use of more than one anti-virus, as this can cause unforeseen consequences. Further more, I recommend you uninstall one of them.

 

The OP is probably using the ZoneAlarm firewall....



#4 NikolaTesla

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Posted 19 December 2014 - 04:49 AM

That is correct, Zonealarm is the firewall and Avast is the anti-virus. 

 

Here is the tests:

 

Step one:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Home (administrator) on 18-12-2014 at 11:48:49
Running from "C:\Users\Home\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

"Reset FF Proxy Settings": Firefox Proxy settings were reset.



=========================== Installed Programs ============================
ActiveCheck component for HP Active Support Library (x32 Version: 3.0.0.3 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.9.0.1380 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.9.0.1380 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Agatha Christie - Peril at End House (x32 Version: 2.2.0.95 - WildTangent) Hidden
Apple Application Support (HKLM-x32\...\{21ECABC3-40B2-42DF-8E21-ACF3A4D0D95A}) (Version: 3.0.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{7C7A5A92-046C-A38C-AE0F-8F9CCA0F67A8}) (Version: 3.0.774.0 - ATI Technologies, Inc.)
avast! Free Antivirus (HKLM-x32\...\avast) (Version: 9.0.2021 - AVAST Software)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Big Fish: Game Manager (HKLM-x32\...\BFGC) (Version: 3.3.0.2 - )
Bing Bar (HKLM-x32\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Bing Rewards Client Installer (x32 Version: 16.0.345.0 - Microsoft Corporation) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{504CC891-B140-4E1B-860B-5E4C1DFBA9E3}) (Version: 2.0.5350 - K-NFB Reading Technology, Inc.)
Bob the Builder: Can Do Carnival (HKLM-x32\...\BFG-Bob the Builder - Can Do Carnival) (Version:  - )
BodyMedia SYNC (HKLM-x32\...\InstallShield_{870BCBB7-1A28-4369-8327-466BD12D7E9D}) (Version: 2.0.5.90 - BodyMedia, Inc.)
BodyMedia SYNC (x32 Version: 2.0.5.90 - BodyMedia, Inc.) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Bounce Symphony (x32 Version: 2.2.0.95 - WildTangent) Hidden
Build-a-lot 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cat Wash (HKLM-x32\...\BFG-Cat Wash) (Version:  - )
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Core Implementation (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
Catalyst Control Center Graphics Full New (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
Catalyst Control Center Graphics Light (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2010.0511.2153.37435 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Czech (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Danish (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Dutch (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help English (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Finnish (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help French (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help German (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Greek (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Italian (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Japanese (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Korean (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Polish (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Russian (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Spanish (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Swedish (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Thai (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
CCC Help Turkish (x32 Version: 2010.0511.2152.37435 - ATI) Hidden
ccc-core-static (x32 Version: 2010.0511.2153.37435 - ATI) Hidden
ccc-utility64 (Version: 2010.0511.2153.37435 - ATI) Hidden
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Compaq Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.0.12844.3519 - Hewlett-Packard Company)
CyberLink DVD Suite Deluxe (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3210 - CyberLink Corp.)
CyberLink DVD Suite Deluxe (x32 Version: 7.0.3210 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Diner Dash 2 Restaurant Rescue (x32 Version: 2.2.0.95 - WildTangent) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Earobics Step 1 Home (HKLM-x32\...\{AE5C1C5B-664A-4855-85DF-9699E08D187D}) (Version:  - )
Escape Rosecliff Island (x32 Version: 2.2.0.95 - WildTangent) Hidden
Farm Frenzy (x32 Version: 2.2.0.95 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Drive (HKLM-x32\...\{C60F3836-333A-4AE2-B526-CFDBA143A9BA}) (Version: 1.18.7821.2489 - Google, Inc.)
Google Earth (HKLM-x32\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Hammer Heads Deluxe (HKLM-x32\...\BFG-Hammer Heads Deluxe) (Version:  - )
Heroes of Hellas 2 - Olympia (x32 Version: 2.2.0.95 - WildTangent) Hidden
HP Auto (Version: 1.0.12494.3472 - Hewlett-Packard Company) Hidden
HP Client Services (Version: 1.0.12656.3472 - Hewlett-Packard) Hidden
HP Customer Experience Enhancements (x32 Version: 6.0.1.7 - Hewlett-Packard) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.5 - WildTangent)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.0.2 - Hewlett-Packard)
HP MovieStore (x32 Version: 1.0.027 - Hewlett-Packard) Hidden
HP Odometer (HKLM-x32\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Setup (HKLM-x32\...\{53469506-A37E-4314-A9D9-38724EC23A75}) (Version: 8.4.4400.3525 - Hewlett-Packard Company)
HP Support Information (HKLM-x32\...\{7F2A11F4-EAE8-4325-83EC-E3E99F85169E}) (Version: 10.1.1000 - Hewlett-Packard)
HP Update (HKLM-x32\...\{DE77FE3F-A33D-499A-87AD-5FC406617B40}) (Version: 5.002.003.003 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.1.6.0 - Hewlett-Packard)
HPAsset component for HP Active Support Library (x32 Version: 3.0.2.2 - Hewlett-Packard) Hidden
iTunes (HKLM\...\{33E28B58-7BA0-47B7-AA01-9225ABA2B8A9}) (Version: 11.3.0.54 - Apple Inc.)
Java 7 Update 45 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217045FF}) (Version: 7.0.450 - Oracle)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Jewel Quest Solitaire 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kobo (HKLM-x32\...\Kobo) (Version: 1.6 - Kobo Inc.)
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3130 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.3130 - CyberLink Corp.) Hidden
LightScribe System Software (HKLM-x32\...\{46BA053F-57B3-4153-BDB6-D37EEC8B12D7}) (Version: 1.18.15.1 - LightScribe)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31211.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
MouseCraft (HKLM-x32\...\BFG-MouseCraft) (Version:  - )
Mozilla Firefox 34.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 34.0.5 (x86 en-US)) (Version: 34.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
Mozilla Thunderbird 24.6.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 24.6.0 (x86 en-US)) (Version: 24.6.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MyDriveConnect 3.3.0.1812 (HKLM-x32\...\MyDriveConnect) (Version: 3.3.0.1812 - TomTom)
Mystery P.I. - The London Caper (x32 Version: 2.2.0.95 - WildTangent) Hidden
Nancy Drew: The Trail of the Twister (HKLM-x32\...\BFG-Nancy Drew - The Trail of the Twister) (Version:  - )
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
PDF Complete Special Edition (HKLM-x32\...\PDF Complete) (Version: 4.0.9 - PDF Complete, Inc)
Peggle Deluxe (HKLM-x32\...\BFG-Peggle Deluxe) (Version:  - )
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.7717 - CyberLink Corp.)
PhotoNow! (x32 Version: 1.1.7717 - CyberLink Corp.) Hidden
PictureMover (HKLM-x32\...\{264FE20A-757B-492a-B0C3-4009E2997D8A}) (Version: 3.5.0.33 - Hewlett-Packard Company)
Planet Horse (HKLM-x32\...\BFG-Planet Horse) (Version:  - )
Plants vs. Zombies (x32 Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4329 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.4329 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3129 - CyberLink Corp.)
PowerDirector (x32 Version: 8.0.3129 - CyberLink Corp.) Hidden
PressReader (HKLM-x32\...\{912CED74-88D3-4C5B-ACB0-13231864975E}) (Version: 5.10.1102.0 -  NewspaperDirect Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6196 - Realtek Semiconductor Corp.)
Recovery Manager (x32 Version: 5.5.3219 - CyberLink Corp.) Hidden
RoxioNow Player (HKLM-x32\...\{0EDEB615-1A60-425E-8306-0E10519C7B55}) (Version: 1.9.5.101 - RoxioNow)
Scholastic's I SPY Treasure Hunt (HKLM-x32\...\Scholastic's I SPY Treasure Hunt) (Version: 1.0 - Scholastic Inc.)
Secunia PSI (3.0.0.9015) (HKLM-x32\...\Secunia PSI) (Version: 3.0.0.9015 - Secunia)
Super Granny 3 (HKLM-x32\...\BFG-Super Granny 3) (Version:  - )
Tasty Planet: Back for Seconds (HKLM-x32\...\BFG-Tasty Planet - Back for Seconds) (Version:  - )
The Legend of Sleepy Hollow: Jar of Marbles III - Free to Play (HKLM-x32\...\BFG-The Legend of Sleepy Hollow - Jar of Marbles III - Free to Play) (Version:  - )
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Virtual Families (x32 Version: 2.2.0.95 - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.95 - WildTangent) Hidden
Visual Studio C++ 10.0 Runtime (HKLM-x32\...\{4412F224-3849-4461-A3E9-DEEF8D252790}) (Version: 10.0.0 - TomTom International B.V.)
Wheel of Fortune 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
WildTangent Games App (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-wildgames) (Version: 4.0.5.14 - WildTangent)
WildTangent Games App for HP (HKLM-x32\...\{70B446D1-E03B-4ab0-9B3C-0832142C9AA8}.WildTangent Games App-hp) (Version: 4.0.11.2 - WildTangent)
Winamp (HKLM-x32\...\Winamp) (Version: 5.63  - Nullsoft, Inc)
Winamp Detector Plug-in (HKCU\...\Winamp Detect) (Version: 1.0.0.1 - Nullsoft, Inc)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
YNAB 3 (HKLM-x32\...\com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1) (Version: 3.5.2.3 - YouNeedABudget.com)
YNAB 3 (x32 Version: 3.5.2 - YouNeedABudget.com) Hidden
Zinio Reader 4 (HKLM-x32\...\ZinioReader4.9310D8F796442B71068C511E15D70529A702D19D.1) (Version: 4.0.3184 - Zinio LLC)
Zinio Reader 4 (x32 Version: 4.0.3184 - Zinio LLC) Hidden
ZoneAlarm Firewall (x32 Version: 12.0.104.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Free Firewall (HKLM-x32\...\ZoneAlarm Free Firewall) (Version: 12.0.104.000 - Check Point)
ZoneAlarm LTD Toolbar (HKLM\...\ZoneAlarm LTD Toolbar) (Version:  - Check Point Software Technologies)
ZoneAlarm Security (x32 Version: 12.0.104.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Security Toolbar  (x32 Version: 1.8.11.11 - Check Point Software Technologies LTD) Hidden
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
========================= Restore Points ==================================

28-11-2014 13:45:19 Windows Update
02-12-2014 10:42:59 Windows Update
09-12-2014 10:59:51 Windows Update
10-12-2014 08:00:23 Windows Update
13-12-2014 08:00:15 Windows Update
14-12-2014 08:00:15 Windows Update
17-12-2014 21:21:59 Windows Update
18-12-2014 16:16:31 Removed service pack backup files

**** End of log ****
 

Step 2:

 

Malwarebytes did not find anything, but here is the log:

 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 12/18/2014
Scan Time: 11:55:10 AM
Logfile: malwarebytes.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2014.12.18.04
Rootkit Database: v2014.12.14.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Home

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 333190
Time Elapsed: 16 min, 56 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

 

Step 3:

 

Results of screen317's Security Check version 0.99.93  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Disabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 Scholastic's I SPY Treasure Hunt
 Secunia PSI (3.0.0.9015)   
 JavaFX 2.1.1    
 Java 7 Update 45  
 Java version 32-bit out of Date!
 Adobe Flash Player 16.0.0.235  
 Adobe Reader XI  
 Mozilla Firefox (34.0.5)
 Mozilla Thunderbird (24.6.0)
 Google Chrome (39.0.2171.71)
 Google Chrome (39.0.2171.95)
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbam.exe  
 Symantec Norton Online Backup NOBuAgent.exe  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast AvastUI.exe  
 CheckPoint ZoneAlarm vsmon.exe  
 CheckPoint ZoneAlarm ZAPrivacyService.exe  
 CheckPoint ZoneAlarm zatray.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 4%
````````````````````End of Log``````````````````````

 

Step 4:

 

Run System File Checker - http://support.microsoft.com/KB/929833 (DONE)
Run Disk Check - http://support.microsoft.com/kb/2641432 (DONE)
Run Disk Cleanup - http://windows.microsoft.com/en-gb/windows/delete-files-using-disk-cleanup (DONE)

 

The computer does seem to be running better now, I also defraged the disk after this as well.  What else do I need to do?  Thanks so much.



#5 Guest_LighthouseParty_*

Guest_LighthouseParty_*

  • Guests
  • OFFLINE
  •  

Posted 19 December 2014 - 10:01 AM

Hello there,

 

Thanks for the confirmation and glad to hear your PC's running better!

:step1: Please uninstall some programs
 
There's currently some programs on your PC that we need to remove, for the time-being at least. Press the Windows + R key on your keyboard and type in appwiz.cpl and press enter. Navigate to each of the following below one-by-one and click uninstall:

  • Java 7 Update 45
  • JavaFX 2.1.1

If any programs listed above aren't in Programs and Features, you can just skip them. Please download JavaRa from here and once opened it, select 'remove JRE' (If that's not there, select remove Java Runtime). Make sure you skip the re-install Java option!

:step2: Please download rKill to your desktop

  • Double click it (Win 7, 8 and Vista users, right-click and select run as admin)
  • The tool will run and then a log file should open.
  • Please post the contents of it in your next reply.

Please don't restart your computer before running the next step.

:step3: Please download AdwCleaner to your desktop

  • Double click adwcleaner_x.xxx.exe. (Win 7, 8 and Vista users, right-click and select run as admin)
  • If prompted, click I agree.
  • Click scan. When it's finished, select clean.
  • Allow AdwCleaner to restart your computer.
  • Once your computer's restarted, a log should appear.
  • Please post this in your next reply.

:step4: Please download Junkware Removal Tool to your desktop

  • Double click JRT.exe. (Win 7, 8 and Vista users, right-click and select run as admin)
  • Press any key and the scan will begin.
  • At the end, a log will open. Please post this in your next reply.

:step5: Please visit the ESET Online Scanner webpage
:exclame: Internet Explorer MUST be used for this step.  :exclame:

  • Click the checkbox next to 'Yes, I accept the Terms of Use' and click start.
  • Select the checkboxes which are displayed in the picture below.

jqnp8z.png

  • Press start and the scan will now begin - this scan will take a long time.
  • When the scand finished, select list threats and then export.
  • Choose a name for the log (e.g ESET) and click save (to your desktop)
  • Press the back button and then click finish. Please include the contents of the log in your reply.


#6 NikolaTesla

NikolaTesla
  • Topic Starter

  • Members
  • 86 posts
  • OFFLINE
  •  
  • Local time:05:48 PM

Posted 19 December 2014 - 07:48 PM

Okay, those did take awhile, so here they are:

 

Step 1

Uninstalled Java

  • Java 7 Update 45
  • JavaFX 2.1.1
  • Ran JavaRa and uninstalled

Step 2

Rkill log:

 

Rkill 2.6.9 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 12/19/2014 04:09:47 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Firewall Disabled

   [HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
   "EnableFirewall" = dword:00000000

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 12/19/2014 04:11:00 PM
Execution time: 0 hours(s), 1 minute(s), and 13 seconds(s)
 

Step 3: AdwCleaner Log:

 

# AdwCleaner v4.105 - Report created 19/12/2014 at 16:19:35
# Updated 08/12/2014 by Xplode
# Database : 2014-12-16.1 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Home - HOME-HP
# Running from : C:\Users\Home\Downloads\adwcleaner_4.105.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\adawaretb
Folder Deleted : C:\Program Files (x86)\Toolbar Cleaner
Folder Deleted : C:\Program Files (x86)\Check Point Software Technologies LTD
Folder Deleted : C:\Users\Home\AppData\Local\Conduit
Folder Deleted : C:\Users\Home\AppData\LocalLow\adawaretb
Folder Deleted : C:\Users\Home\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Home\AppData\Roaming\CheckPoint\ZoneAlarm LTD Toolbar
Folder Deleted : C:\Users\Home\AppData\Roaming\Check Point Software Technologies LTD
Folder Deleted : C:\Users\Home\AppData\Roaming\Mozilla\Firefox\Profiles\fv4i9v28.default\Extensions\ffxtlbr@zonealarm.com
Folder Deleted : C:\Users\Home\AppData\Roaming\Mozilla\Firefox\Profiles\fv4i9v28.default\Extensions\{87934c42-161d-45bc-8cef-ef18abe2a30c}
File Deleted : C:\Users\Public\Desktop\eBay.lnk
File Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
File Deleted : C:\Users\Home\AppData\Roaming\Mozilla\Firefox\Profiles\fv4i9v28.default\searchplugins\zonealarm.xml
File Deleted : C:\Users\Home\AppData\Roaming\Mozilla\Firefox\Profiles\fv4i9v28.default\user.js

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [{FFB96CC1-7EB3-449D-B827-DB661701C6BB}]
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\eofcbnmajmjmplflapaojjnihcjkigck
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortApp.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escortEng.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escorTlbr.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE
Key Deleted : HKLM\SOFTWARE\Classes\escort.escortIEPane
Key Deleted : HKLM\SOFTWARE\Classes\escort.escortIEPane.1
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHost.Tool
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHost.Tool.1
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@checkpoint.com/FFApi
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2645238
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{06DEB529-DE09-43EC-B6E2-451AAB0FF000}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{09C554C3-109B-483C-A06B-F14172F1A947}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{B12E99ED-69BD-437C-86BE-C862B9E5444D}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{19D2F415-D58B-46BC-9390-C03DCBC21EB2}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2A841F7A-A014-4DA5-B6D9-8B913DFB7A8C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{438FAE3E-BDEF-44D3-AB8B-0C7C8350DF59}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{6E45F3E8-2683-4824-A6BE-08108022FB36}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{744E0E81-BC79-4719-A58B-C98F7E78EE5D}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{987D9269-F8A1-408F-BF62-4397D2F5363E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9F0F16DD-4E76-4049-A9B1-7A91E48F0323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E0722BEB-FDA1-4AA1-A2A8-15A74A5B3F70}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F1963E76-845B-474C-8C7F-D69A96D8AA34}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F4288797-CB12-49CE-9DF8-7CDFA1143BEA}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{22B0769F-794B-4422-AC84-47B123C8986D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{255E0B2A-D747-4EEF-B7CE-159D73A3656D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{28ED590D-F5ED-4E05-A87F-1D759F1C6169}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{45D5B93F-E2ED-4AF2-915E-DCDDBDA8C33C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{744E0E81-BC79-4719-A58B-C98F7E78EE5D}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{771B99AB-636F-4A11-9039-8DFEB927B061}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A8321AA2-2227-40C7-8525-6C2F4E1B0EBE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{AA41A731-6814-4A70-A6F1-C0A20FBBFBD5}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{ABBB8A9E-D8AF-40D1-94BE-5175077465FC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BF737694-56F6-46FA-9FDC-FA99A5B25FAD}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{CFCD164E-8AC9-478E-9ECC-B616A932016C}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D5961CC0-B442-4567-8030-67E241EF4CC2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{E450067F-1C93-41A7-928E-07E5C2EEC680}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F977D9F2-4BDC-44A6-B508-7C0284C61EED}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{06DEB529-DE09-43EC-B6E2-451AAB0FF000}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{212C2C4F-C845-4FBC-9561-C833A13D8DCE}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{3C5D1D57-16C8-473C-A552-37B8D88596FE}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{48C9C8B0-A546-46C1-A81F-47A31E623E9D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4A115D8A-6A7B-4C72-92B1-2E2D01F36979}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{99DF8440-814E-497F-BDDD-FB93E9E9DF96}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E00DE9B9-B128-4C39-B732-B5D85013FA48}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2A841F7A-A014-4DA5-B6D9-8B913DFB7A8C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{2A841F7A-A014-4DA5-B6D9-8B913DFB7A8C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{438FAE3E-BDEF-44D3-AB8B-0C7C8350DF59}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{2A841F7A-A014-4DA5-B6D9-8B913DFB7A8C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{438FAE3E-BDEF-44D3-AB8B-0C7C8350DF59}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{83CAD530-387D-40FD-82EA-B9E863D92A9B}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{438FAE3E-BDEF-44D3-AB8B-0C7C8350DF59}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{8DCB7100-DF86-4384-8842-8FA844297B3F}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{22B0769F-794B-4422-AC84-47B123C8986D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{255E0B2A-D747-4EEF-B7CE-159D73A3656D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{28ED590D-F5ED-4E05-A87F-1D759F1C6169}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{45D5B93F-E2ED-4AF2-915E-DCDDBDA8C33C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{744E0E81-BC79-4719-A58B-C98F7E78EE5D}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{771B99AB-636F-4A11-9039-8DFEB927B061}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A8321AA2-2227-40C7-8525-6C2F4E1B0EBE}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{AA41A731-6814-4A70-A6F1-C0A20FBBFBD5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{ABBB8A9E-D8AF-40D1-94BE-5175077465FC}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{BF737694-56F6-46FA-9FDC-FA99A5B25FAD}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{CFCD164E-8AC9-478E-9ECC-B616A932016C}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{D5961CC0-B442-4567-8030-67E241EF4CC2}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{E450067F-1C93-41A7-928E-07E5C2EEC680}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{F977D9F2-4BDC-44A6-B508-7C0284C61EED}
Value Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{8DCB7100-DF86-4384-8842-8FA844297B3F}]
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}
Key Deleted : [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2FA28606-DE77-4029-AF96-B231E3B8F827}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{D43B3890-80C7-4010-A95D-1E77B5924DC3}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{EC29EDF6-AD3C-4E1C-A087-D6CB81400C43}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472F-A0FF-E1416B8B2E3A}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{670E353A-D424-4DA8-BECE-574C16B29DAA}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{afdbddaa-5d3f-42ee-b79c-185a7020515b}
Key Deleted : HKCU\Software\AppDataLow\Software\Toolbar
Key Deleted : HKLM\SOFTWARE\Conduit
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm Security Toolbar
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm LTD Toolbar
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\search.zonealarm.com

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17496

Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls [Tabs]

-\\ Mozilla Firefox v34.0.5 (x86 en-US)

[fv4i9v28.default\prefs.js] - Line Deleted : user_pref("extensions.zonealarm.hmpgUrl", "hxxp://search.zonealarm.com/?src=hp&tbid=base2013&Lan=en&gu=ba62695d02d74733a52636861aea78b9&tu=10GX0008F2B0008&sku=&tstsId=&ver=&");
[fv4i9v28.default\prefs.js] - Line Deleted : user_pref("extensions.zonealarm.keyWordUrl", "hxxp://search.zonealarm.com/search?Source=Browser&oemCode=ZLN22062960551793-1001&toolbarId=base&affiliateId=1025&Lan=en&utid=0c47fb9200000000000064315040f[...]
[fv4i9v28.default\prefs.js] - Line Deleted : user_pref("extensions.zonealarm.keywordurl", "hxxp://search.zonealarm.com/search?Source=Browser&oemCode=ZLN22062960551793-1001&toolbarId=base&affiliateId=1025&Lan=en&utid=0c47fb9200000000000064315040f[...]
[fv4i9v28.default\prefs.js] - Line Deleted : user_pref("extensions.zonealarm.kw_url", "hxxp://search.zonealarm.com/search?src=sp&tbid=base2013&Lan=en&gu=ba62695d02d74733a52636861aea78b9&tu=10GX0008F2B0008&sku=&tstsId=&ver=&&q=");
[fv4i9v28.default\prefs.js] - Line Deleted : user_pref("extensions.zonealarm.newTabUrl", "hxxp://search.zonealarm.com/?src=nt&tbid=base2013&Lan=en&gu=ba62695d02d74733a52636861aea78b9&tu=10GX0008F2B0008&sku=&tstsId=&ver=&");
[fv4i9v28.default\prefs.js] - Line Deleted : user_pref("extensions.zonealarm.newtaburl", "hxxp://search.zonealarm.com/?Source=Newtab&oemCode=ZLN22062960551793-1001&toolbarId=base&affiliateId=1025&Lan=en&utid=0c47fb9200000000000064315040f657");
[fv4i9v28.default\prefs.js] - Line Deleted : user_pref("extensions.zonealarm.tlbrSrchUrl", "hxxp://search.zonealarm.com/search?src=tb&tbid=base2013&Lan={dfltLng}&gu=ba62695d02d74733a52636861aea78b9&tu=10GX0008F2B0008&sku=&tstsId=&ver=&&q=");
[fv4i9v28.default\prefs.js] - Line Deleted : user_pref("extensions.zonealarm.tlbrsrchurl", "hxxp://search.zonealarm.com/search?Source=ToolBar&oemCode=ZLN22062960551793-1001&toolbarId=base&affiliateId=1025&Lan={dfltLng}&utid=0c47fb920000000000006[...]
[fv4i9v28.default\prefs.js] - Line Deleted : user_pref("keyword.URL", "hxxp://search.zonealarm.com/search?Source=Browser&oemCode=ZLN22062960551793-1001&toolbarId=base&affiliateId=1025&Lan=en&utid=0c47fb9200000000000064315040f657&q={searchTerms}"[...]

-\\ Google Chrome v39.0.2171.95

[C:\Users\Home\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.zonealarm.com/search?Source=Browser&oemCode=ZLN22062960551793-1001&toolbarId=base&affiliateId=1025&Lan=en&utid=0c47fb9200000000000064315040f657&q={searchTerms}
[C:\Users\Home\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?query={searchTerms}
[C:\Users\Home\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
[C:\Users\Home\AppData\Local\Google\Chrome\User Data\Default\preferences] - Deleted [Startup_URLs] : hxxp://search.zonealarm.com/?Source=Homepage&oemCode=ZLN22062960551793-1001&toolbarId=base&affiliateId=1025&Lan=en&utid=0c47fb9200000000000064315040f657

*************************

AdwCleaner[R0].txt - [14185 octets] - [19/12/2014 16:12:40]
AdwCleaner[S0].txt - [13715 octets] - [19/12/2014 16:19:35]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [13776 octets] ##########
 

Step 4: JRT Log

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.0 (11.29.2014:1)
OS: Windows 7 Home Premium x64
Ran by Home on Fri 12/19/2014 at 16:40:19.29
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{B7FCA997-D0FB-4FE0-8AFD-255E89CF9671}



~~~ Files



~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\ad-aware browsing protection"
Successfully deleted: [Folder] "C:\Users\Home\appdata\local\adawarebp"



~~~ FireFox

Successfully deleted: [File] C:\user.js
Emptied folder: C:\Users\Home\AppData\Roaming\mozilla\firefox\profiles\fv4i9v28.default\minidumps [153 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Fri 12/19/2014 at 16:56:30.82
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

Step 5: Eset Log

C:\AdwCleaner\Quarantine\C\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\escortShld.dll.vir    Win32/Toolbar.Montiera.J potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmApp.dll.vir    a variant of Win32/Toolbar.Montiera.A potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmEng.dll.vir    a variant of Win32/Toolbar.Montiera.U potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmsrv.exe.vir    a variant of Win32/Toolbar.Montiera.A potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\zonealarmTlbr.dll.vir    a variant of Win32/Toolbar.Montiera.F potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.6.7.4\bh\zonealarm.dll.vir    a variant of Win32/Toolbar.Escort.A potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.11.11\uninstall.exe.vir    Win32/Toolbar.Montiera.B potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.11.11\zonealarmEng.dll.vir    a variant of Win32/Toolbar.Montiera.A potentially unwanted application    deleted - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.8.11.11\zonealarmsrv.exe.vir    a variant of Win32/Toolbar.Montiera.A potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\CheckPoint\Install\CUninstallerZA.exe    Win32/Toolbar.Conduit potentially unwanted application    deleted - quarantined
C:\Program Files (x86)\CheckPoint\Install\zatb.exe    Win32/Toolbar.Montiera.I potentially unwanted application    deleted - quarantined
C:\Users\Home\Downloads\zafwSetupWeb_102_073_000.exe    Win32/Toolbar.Conduit potentially unwanted application    deleted - quarantined
C:\Users\Home\Downloads\zafwSetupWeb_102_074_000(1).exe    Win32/Toolbar.Conduit potentially unwanted application    deleted - quarantined
C:\Users\Home\Downloads\zafwSetupWeb_102_074_000.exe    Win32/Toolbar.Conduit potentially unwanted application    deleted - quarantined
C:\Users\Home\Downloads\zafwSetupWeb_110_000_504(1).exe    Win32/Toolbar.Conduit potentially unwanted application    deleted - quarantined
C:\Users\Home\Downloads\zafwSetupWeb_110_000_504.exe    Win32/Toolbar.Conduit potentially unwanted application    deleted - quarantined
C:\Users\Home\Downloads\zafwSetupWeb_120_104_000.exe    Win32/Toolbar.Conduit potentially unwanted application    deleted - quarantined
C:\Users\Home\Downloads\zaSetupWeb_101_101_000_en.exe    Win32/Toolbar.Conduit potentially unwanted application    deleted - quarantined
C:\Users\Home\Downloads\zaSetup_92_106_000_en.exe    a variant of Win32/Toolbar.Conduit.AI potentially unwanted application    deleted - quarantined
 



#7 Guest_LighthouseParty_*

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Posted 20 December 2014 - 06:08 AM

How is the PC running now?



#8 NikolaTesla

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Posted 20 December 2014 - 07:52 AM

It seems to be running much better, thank you!  Much faster than when we started.  Is there anything else I need to do or any other programs you'd recommend running?



#9 Guest_LighthouseParty_*

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Posted 20 December 2014 - 08:04 AM

I would say your computer is now clean and ready to go :)

For one last final step, please download Delfix from here and save it to your desktop. Right-click it and select run as administrator. Select the following and press run:

  • Remove disinfection tools
  • Purge system restore

Happy surfing!



#10 NikolaTesla

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Posted 20 December 2014 - 08:58 AM

Perfect, thank you very much!!



#11 Guest_LighthouseParty_*

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Posted 20 December 2014 - 08:59 AM

You're welcome :)






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