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android: malware removal steps not working


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#1 nomad3000

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Posted 18 December 2014 - 12:21 AM

Ransom virus popped up on kid's phone (yeah, I know)...Samsung Axiom running Android 4.1.2. None of the tactics found online work. Avast does not open. Tried installing Malwarebytes...installed, but unable to open through play store. I tried hooking it up to a pc with Malwarebytes, but the program won't let me scan the phone.

 

I need ideas. Please help.



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#2 Condobloke

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Posted 18 December 2014 - 02:22 AM

G'day nomad, Click on THIS LINK,...(I am assuming this is not the avast program you already have) ....install the program, follow the prompts, and let me know if it gives you any joy.


Edited by Condobloke, 18 December 2014 - 02:23 AM.

Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

#3 nomad3000

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Posted 18 December 2014 - 07:45 AM

Good morning Condobloke! Great to see a response from your side of the world! Thanks!

 

Unfortunately, I installed this on his phone...along with Malwarebytes. The version of this virus is impressive. It won't allow scanner/removal apps to run...for that matter, the icons don't even show up in the lists! I have a bad feeling that a factory reset may be the only/last option, but I'm open to all advice at the moment.

 

Have a good'un!



#4 Condobloke

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Posted 18 December 2014 - 03:20 PM

'morning !...Have you tried uninstalling the offending app/program..  ??....does this "ransomeware' have a name?....

 

It may be a good idea to take the sim card out to prevent any connections to premium services etc etc which will end up giving you a pain in the pocket.


Condobloke ...Outback Australian  

 

fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

 

Microsoft gives you Windows, Linux gives you the whole house...

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy




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