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Windows doesn't load printer driver


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6 replies to this topic

#1 KWR5

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Posted 17 December 2014 - 09:44 PM

I have a basic hp deskjet d1660. The file downloads fine, extracts and nothing. Ran Combofix, it found infections and resolved but I still can not load my printer. I have tried manually also with no results. I am running Windows 7 64-bit on a gateway laptop. Plenty of memory on this computer. I have an espon scanner installed no prob and the printer is loaded on 2 other laptops no problem.

Thank for any help.

 

Kim



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#2 TsVk!

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Posted 17 December 2014 - 10:57 PM

Combofix should be used as part of a malware removal process, not as a standalone tool. The probability that you are still infected with malware is extremely high.

 

I suggest you follow this guide to create a malware removal thread.

 

TsVk!



#3 KWR5

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Posted 19 December 2014 - 07:03 PM

I created a dds log but the site keeps timing out and won't load my post, suggestions?

Also I have run emisoft, malewarebytes and avast.

Thank you

Kim



#4 haycg

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Posted 19 December 2014 - 08:30 PM

Turn your printer off; Get on the Internet and turn your printer on and wait. Your printer will search

for the driver. Just wait. Another way is Start -- Control Panel -- Devices and printer --

Right click your printer -- Run the Trouble shooter. Give it time to work.



#5 KWR5

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Posted 20 December 2014 - 12:06 AM

yes, printer searches, finds, extracts and does not install.

Anyone know how I can post the malware thread? Times out every time...

Kim



#6 Platypus

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Posted 20 December 2014 - 04:56 AM

The topic is here:

 

http://www.bleepingcomputer.com/forums/t/560423/cant-extract-printer-driver/

 

A helper will be able to look at it in due course, depending on how busy everyone is.


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#7 hamluis

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Posted 20 December 2014 - 03:24 PM

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






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