Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Volume on computer not working


  • Please log in to reply
53 replies to this topic

#1 britlad1

britlad1

  • Members
  • 83 posts
  • OFFLINE
  •  
  • Local time:09:16 PM

Posted 17 December 2014 - 02:30 PM

Hi
 
Help required.  My volume is not working I have tried troubleshooter.  Help greatly appreciated....


Edited by hamluis, 20 December 2014 - 03:27 PM.
moved from Windows 7, moved to Win 7 - Hamluis.


BC AdBot (Login to Remove)

 


m

#2 Guest_LighthouseParty_*

Guest_LighthouseParty_*

  • Guests
  • OFFLINE
  •  

Posted 17 December 2014 - 04:17 PM

If you could provide a more descriptive post, we could help you further.

  • What is the full issue with the sound?
  • Did the troubleshooter detect anything?


#3 britlad1

britlad1
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  

Posted 20 December 2014 - 07:59 AM

Hi

 

I cannot hear anything either with or without the earphones from my laptop.  There is no suggestion according to the icon in the lower right corner of the screen that the volume is disabled.  I tried the troubleshooter via the control panel and that cannot seem to find the issue.

 

Any help would be greatly appreciated.

 

Thanks



#4 Guest_LighthouseParty_*

Guest_LighthouseParty_*

  • Guests
  • OFFLINE
  •  

Posted 20 December 2014 - 08:03 AM

What's your operating system?



#5 Queen-Evie

Queen-Evie

    Official Bleepin' G.R.I.T.S. (and proud of it)


  • Staff Emeritus
  • 16,485 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:My own little corner of the universe (somewhere in Alabama). It's OK, they know me here
  • Local time:09:16 PM

Posted 20 December 2014 - 09:13 AM

Click the volume icon in the taskbar.

Click Mixer.

When Mixer opens look at the Device portion and click the speaker icon.

General tab.
At the bottom next to Device usage make sure Use this device (enabled) is selected.

If it is selected, go to Control Panel/Administrative Tools/Computer Management.

Click Device Manager on the left side of the page.

Expand Sound, video and game controllers. Is there a yellow triangle next to your sound device name?

#6 britlad1

britlad1
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  

Posted 20 December 2014 - 12:09 PM

Hi

 

The operating system is windows 7

 

The icon in the bottom is fine and the mixer.

 

Not sure what you mean by this:-

"General tab.
At the bottom next to Device usage make sure Use this device (enabled) is selected."

 

But if it is the 'General tab' in internet options then I have checked that and it seems okay.

 

I went into the control panel and checked the 'sound video game' and there was no triangle with exclamation mark.  Also I clicked properties and it said drivers working correctly. 

 

The two items which are in the expansion of the 'sound video game' are: 'Intel ® Display Audio'   and 'Realtek High Definition audio'

 

Any further help/advice would be greatly appreciated as I can't hear sound.

 

Thanks for efforts so far!



#7 Guest_LighthouseParty_*

Guest_LighthouseParty_*

  • Guests
  • OFFLINE
  •  

Posted 20 December 2014 - 12:22 PM

Are you talking about the built-in sound? Is it possible there's a switch/button on your computer that enables/disabled it?



#8 Queen-Evie

Queen-Evie

    Official Bleepin' G.R.I.T.S. (and proud of it)


  • Staff Emeritus
  • 16,485 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:My own little corner of the universe (somewhere in Alabama). It's OK, they know me here
  • Local time:04:16 PM

Posted 20 December 2014 - 12:58 PM

Not Internet Options general tab.

When you click the sound icon click Mixer.

sound1.png

You will then see this.
sound2.png

After clicking the speaker icon General tab here
sound3.png

#9 hamluis

hamluis

    Moderator


  • Moderator
  • 54,854 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:16 PM

Posted 20 December 2014 - 03:29 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#10 britlad1

britlad1
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  

Posted 20 December 2014 - 06:22 PM

Hi Louis

 

Thanks for your assistance.

 

Here is the log:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Paul (administrator) on 20-12-2014 at 23:19:59
Running from "C:\Users\Paul\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/20/2014 05:13:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15740

Error: (12/20/2014 05:13:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15740

Error: (12/20/2014 05:13:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/20/2014 01:54:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 15600

Error: (12/20/2014 01:54:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 15600

Error: (12/20/2014 01:54:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/20/2014 00:38:50 PM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: There are currently no active network connections. Background Intelligent Transfer Service (BITS) will try again when an adapter is connected.

Error: (12/20/2014 00:38:44 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 34409344

Error: (12/20/2014 00:38:44 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 34409344

Error: (12/20/2014 00:38:44 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (12/16/2014 11:20:51 PM) (Source: Service Control Manager) (User: )
Description: The Net.Pipe Listener Adapter service depends the following service: was. This service might not be installed.

Error: (12/16/2014 11:20:51 PM) (Source: Service Control Manager) (User: )
Description: The Net.Msmq Listener Adapter service depends the following service: msmq. This service might not be installed.

Error: (12/16/2014 11:20:31 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 23:19:15 on ‎16/‎12/‎2014 was unexpected.

Error: (12/16/2014 11:18:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (12/16/2014 11:18:15 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (12/16/2014 11:17:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SENS service.

Error: (12/16/2014 11:17:15 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (12/16/2014 11:16:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Schedule service.

Error: (12/16/2014 11:16:15 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (12/16/2014 11:15:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2014-12-20 23:17:37.162
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-20 23:17:36.735
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-20 23:17:36.247
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-20 23:17:35.492
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-20 23:17:34.875
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-20 23:17:34.410
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-20 23:17:33.309
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-20 23:17:30.908
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-20 23:13:17.872
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-20 23:13:17.481
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.



 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 15.0.0.356 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 15.0.0.356 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM-x32\...\{9ECF7817-DB11-4FBA-9DF1-296A578D513A}) (Version: 11.5.7.609 - Adobe Systems, Inc)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.4.144 - Adobe Systems, Inc.)
Agatha Christie - Death on the Nile (x32 Version: 2.2.0.95 - WildTangent) Hidden
Amazon MP3 Downloader 1.0.9 (HKLM-x32\...\Amazon MP3 Downloader) (Version:  - )
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Avast Premier (HKLM-x32\...\Avast) (Version: 10.0.2208 - AVAST Software)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BroadCam Video Streaming Server (HKLM-x32\...\BroadCam) (Version: 2.26 - NCH Software)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 5.60.350.6 - Broadcom Corporation)
Brother MFL-Pro Suite MFC-7360N (HKLM-x32\...\{3ACCCFB3-7B17-4E9F-ACB0-46868FCD4487}) (Version: 1.1.3.0 - Brother Industries, Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 4.01 - Piriform)
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cisco WebEx Meetings (HKCU\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3003 - CyberLink Corp.)
CyberLink DVD Suite (x32 Version: 7.0.3003 - CyberLink Corp.) Hidden
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.1.4217 - CyberLink Corp.)
CyberLink PowerDVD 9 (x32 Version: 9.0.1.4217 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.0.2511 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.0.2511 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Debut Video Capture Software (HKLM-x32\...\Debut) (Version: 1.82 - NCH Software)
Dora's Carnival Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
Escape Rosecliff Island (x32 Version: 2.2.0.95 - WildTangent) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
Express Burn (HKLM-x32\...\ExpressBurn) (Version: 4.68 - NCH Software)
FATE (x32 Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
FUJIFILM MyFinePix Studio 3.1 (HKLM-x32\...\MyFinePix Studio_is1) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 10.4.0.896 - Citrix Online, a division of Citrix Systems, Inc.)
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.4.10262.3295 - Hewlett-Packard)
HP Battery Check (HKLM-x32\...\HP Battery Check) (Version: 4.1.0.2 - Hewlett-Packard)
HP Battery Check (x32 Version: 4.1.0.2 - Hewlett-Packard) Hidden
HP Customer Experience Enhancements (x32 Version: 6.0.1.4 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{B360E24A-BF25-4353-AA79-1B54F509024A}) (Version: 1.0.0.0 - Hewlett-Packard)
HP Game Console (x32 Version:  - WildTangent) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.3 - WildTangent)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.3611 - HP Photo Creations Powered by RocketLife)
HP Power Manager (HKLM-x32\...\{4B156358-CE9C-4E9F-8CAD-79AE86A68C60}) (Version: 1.0.3 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{EB58480C-0721-483C-B354-9D35A147999F}) (Version: 2.3.6 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{72D90DB3-A16A-4545-B555-868471101833}) (Version: 8.1.4186.3400 - Hewlett-Packard)
HP Software Framework (HKLM-x32\...\{4F74D585-BCDB-4316-80FC-264E5B8E883E}) (Version: 3.5.23.1 - Hewlett-Packard Company)
HP Wireless Assistant (HKLM\...\{B5FC1E1B-E70D-45F1-8E40-A3C30698B323}) (Version: 4.0.9.0 - Hewlett-Packard Company)
i-assess runtime utilities Version 3 (HKLM-x32\...\i-assess runtime utilities Version 3) (Version:  - )
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2131 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.2.1001 - Intel Corporation)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 7 Update 71 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417071FF}) (Version: 7.0.710 - Oracle)
Java 7 Update 71 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217071FF}) (Version: 7.0.710 - Oracle)
Java Auto Updater (x32 Version: 2.1.71.14 - Oracle, Inc.) Hidden
Jewel Quest - Heritage (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2907 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.2907 - CyberLink Corp.) Hidden
LightScribe System Software (HKLM-x32\...\{46BA053F-57B3-4153-BDB6-D37EEC8B12D7}) (Version: 1.18.15.1 - LightScribe)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Default Manager (x32 Version: 2.2.114.0 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x32 Version: 8.0.59193 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 34.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 34.0.5 (x86 en-US)) (Version: 34.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Nitro Reader 3 (HKLM\...\{3C1F302A-CC25-488D-9C24-A76B95BC916F}) (Version: 3.0.6.3 - Nitro)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
Nuance PaperPort 12 (HKLM-x32\...\{6C0A559F-8583-4B5A-8B50-20BEE15D8E64}) (Version: 12.1.0000 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 1.00.0001 - Nuance Communications, Inc.)
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.6904 - CyberLink Corp.)
PhotoNow! (x32 Version: 1.1.6904 - CyberLink Corp.) Hidden
Plants vs. Zombies (x32 Version: 2.2.0.95 - WildTangent) Hidden
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
Portrait Professional 11.1 Trial (HKLM-x32\...\PortraitProfessional11Trial_is1) (Version: 11.1 - Anthropics Technology Ltd.)
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4204 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.4204 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3003 - CyberLink Corp.)
PowerDirector (x32 Version: 8.0.3003 - CyberLink Corp.) Hidden
PrimoPDF -- brought to you by Nitro PDF Software (HKLM-x32\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
RAF (HKLM-x32\...\{E6B43401-E818-4961-AFED-118DD8E87642}) (Version: 1.00.0001 - FUJIFILM Corporation)
Rapport (x32 Version: 3.5.1404.34 - Trusteer) Hidden
RealDownloader (x32 Version: 17.0.15.4 - RealNetworks, Inc.) Hidden
RealDownloader (x32 Version: 17.0.15.7 - RealNetworks) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (x32 Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (x32 Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM-x32\...\RealPlayer 17.0) (Version: 17.0.15 - RealNetworks)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.21.531.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6066 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30105 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (x32 Version: 1.1.0 - RealNetworks, Inc.) Hidden
Recovery Manager (x32 Version: 5.5.3023 - CyberLink Corp.) Hidden
RPS CRT (x32 Version: 9.0.34 - Virgin Media) Hidden
RtVOsd (HKLM\...\{F3D7AC17-1FF4-41A8-BB18-3FC39C65AEB9}) (Version: 1.0.3 - Realtek Semiconductor Corp.)
Scansoft PDF Professional (x32 Version:  - ) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 6.21 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
Sophos Virus Removal Tool (HKLM-x32\...\{B829E117-D072-41EA-9606-9826A38D34C1}) (Version: 2.5.4 - Sophos Limited)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1020 - SUPERAntiSpyware.com)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
Trusteer Endpoint Protection (HKLM-x32\...\Rapport_msi) (Version: 3.5.1404.34 - Trusteer)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
UpdateService (x32 Version: 1.0.0 - RealNetworks, Inc.) Hidden
Viber (HKCU\...\Viber) (Version: 3.0.0.134193 - Viber Media Inc)
Video Downloader (x32 Version: 1.0.0 - RealNetworks) Hidden
VideoPad Video Editor (HKLM-x32\...\VideoPad) (Version: 3.14 - NCH Software)
Virtual Villagers - The Secret City (x32 Version: 2.2.0.95 - WildTangent) Hidden
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 69%
Total physical RAM: 2933.86 MB
Available physical RAM: 885.44 MB
Total Pagefile: 5865.9 MB
Available Pagefile: 2461.07 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.59 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:450.23 GB) (Free:376.41 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15.24 GB) (Free:2.16 GB) NTFS
3 Drive e: (CURB_YOUR_ENTHUSIASM_S6_D1) (CDROM) (Total:6.99 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\PAUL-HP

Administrator            Guest                    Paul                     


**** End of log ****



#11 britlad1

britlad1
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  
  • Local time:04:16 PM

Posted 20 December 2014 - 06:26 PM

Hi Queenevie

 

Thanks for that suggestion ...I done as you said on the General tab and it appeared as it should be i.e. enabled....so we can exclude that as the problem :(

 

But thanks for your suggestion and help/continued help.



#12 britlad1

britlad1
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  
  • Local time:03:16 PM

Posted 20 December 2014 - 06:38 PM

http://speccy.piriform.com/results/PSI0JpKPjM2fZAr2Yi4zbov



#13 hamluis

hamluis

    Moderator


  • Moderator
  • 54,854 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:16 PM

Posted 21 December 2014 - 09:34 AM

I don't see any clues, none of your errors indicate an audio problem of any sort.

 

Best I can do is suggest:  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01884922&cc=us&dlc=en&lc=en .

 

Louis



#14 britlad1

britlad1
  • Topic Starter

  • Members
  • 83 posts
  • OFFLINE
  •  
  • Local time:09:16 PM

Posted 21 December 2014 - 03:01 PM

Thanks for your efforts.

 

Anyone else have any suggestions.  Also Youtube wont play videos it comes up with error occurred if that provides any further clues??

 

Thanks in advance!



#15 Queen-Evie

Queen-Evie

    Official Bleepin' G.R.I.T.S. (and proud of it)


  • Staff Emeritus
  • 16,485 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:My own little corner of the universe (somewhere in Alabama). It's OK, they know me here
  • Local time:09:16 PM

Posted 21 December 2014 - 03:38 PM

You can try this for sound as a last ditch effort:

Control Panel/Administrative Tools/Computer Management.

Click Device Manager on the left side of the page.

Expand Sound, video and game controllers.

RIGHT click on your sound device, which according to Speccy is Realtek High Definition Audio.

Choose Delete.

Check Delete the driver software for this device.

 

After the uninstall, restart the computer.

 

Go to your desktop.

 

WIndows will find the Realtek as a new device and install generic Windows drivers for it.

 

There will be a message on the bottom right task bar that the drivers are being installed.

 

After driver installation there will be another message that the device is now ready for use.

 

See if you have sound.

 

If not, then it is likely that your Realtek audio device has died and won't work no matter what you do.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users