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usb driver causing system crash


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#1 jrun

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Posted 17 December 2014 - 01:32 AM

On my Asus notebook, around a month ago I inserted an old usb stick I had to see what was on it.  Unfortunately, since that time the machine goes into a blue screen shutdown around twice a week.  The error message is something about a usb driver.

 

I'd like to just delete all the usb drivers, but don't know which ones to delete, or even if that would really fix the problem.  Any advice would be appreciated.



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#2 josh_the_techie

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Posted 17 December 2014 - 04:59 AM

On my Asus notebook, around a month ago I inserted an old usb stick I had to see what was on it.  Unfortunately, since that time the machine goes into a blue screen shutdown around twice a week.  The error message is something about a usb driver.

 

I'd like to just delete all the usb drivers, but don't know which ones to delete, or even if that would really fix the problem.  Any advice would be appreciated.

Hi jrun,

 

Try running System Restore (Start > search for "System Restore") to a restore point before this problem started occuring. That would most likely fix the issue.

 

Also, if you can give us an STOP error code given in the Blue Screen, that you be helpful as that can help to pinpoint the problem.

 

Josh



#3 TsVk!

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Posted 17 December 2014 - 11:52 PM

Or should you not want to revert your system to a month ago and lose any system changes or updates in the meanwhile.

 

Click Windows Start orb> right click "Computer"> click "Manage">Select "Device Manager" from the list> select "Universal Serial Bus controllers (bottom of list)> right click each one and "uninstall"> then restart computer.

 

USB drivers will install on reboot with new copies from your driver store.



#4 jrun

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Posted 19 December 2014 - 02:01 AM

TsVk, I uninstalled all the usb drivers.  It installed them all on the startup.  Currently everything is working well, except since I did that, every time it boots up I get a message about it wanting to run "vsnp2uvc.exe".  That is some camera monitoring program by Sonix it seems, but I don't know why that should come up now, or how to get rid of it....

 

Yes, Josh, you are correct about System Restore.  I've used computers for many years, but never set a restore point before.  Your advice has helped urge me to get that done soon. :)



#5 TsVk!

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Posted 19 December 2014 - 04:43 AM

Uninstall Camera Monitor application from your add remove programs menu, through the control panel.

 

Should get rid of that error.

 

ps: configure automatic restore points like this






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