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Is there an easy, free way to remove a serious virus from my computer?


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#1 NINTR

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Posted 16 December 2014 - 09:49 PM

I'm not sure what's wrong. I know not too long ago I had the ICE virus that would freeze my computer after a few moments of being on. After using System Restore, I managed to get rid of that problem. Shortly thereafter, I started getting a problem where clicking on a link would sometimes lead me to an ad from find-all-you-want.com. Now, in the last week or so, those have stopped, but the entire computer is acting buggy and slowed down. The browser runs slowly and the icons on my dashboard continuously flip back and forth between regular and blank sheets of paper. I don't know what's wrong, but I've tried system restore and it won't work. It keeps giving me an error message and says it couldn't complete the process. In addition, the computer will not go into sleep mode. Once in the past few days, it went to sleep and when I woke it, there was a message on my screen saying "Whoa, Google Chrome has stopped working!" and it had an option to relaunch now. I don't have, and have never had Google Chrome, so I know this is something from the virus. not to mention this fake Google Chrome is what is running constantly and forcing my computer to stay awake. I can hardly browse the internet anymore and this is really starting to worry me. I don't use it for much aside from visiting a few sites where I post my artwork and retrieving my email. I don't visit any "bad" sites where I should have contracted such a nasty virus. is there any way to fix this for free? I don't have the money to buy any virus removal software. I really need some help here. I have an ASUS (not sure what exact model) with Windows 7 and I use Internet Explorer. Thanks in advance.



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#2 ken545

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Posted 21 December 2014 - 07:48 PM

:welcome:

 

Sorry your having problems, our help here is free as are all the tools we use to diagnose and clean your system. Lets see whats going on

 

 
1QYkxTZ.jpg Please download aswMBR to your desktop.
 
  • Double click the aswMBR icon to run it.
  • Click the Scan button to start scan.
  • If you are asked to update the Avast Virus database please allow it to do so.
  • When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.
  •  
    I just want to see the report....Please Do Not Fix Anything
     
    ============================================================================
     
     
     
     
    Please download Farbar Recovery Scan Tool and save it to your desktop.
     
    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
     
    How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system
    A simple way to check your system: Start --> Computer (right click) --> Properties
     
    FRST_zps5d956a1a.jpg
     
     
  • Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
  • Please make sure All Users is checked
  • Just keep the defaults as in the picture checkmarked
  • Press Scan button.
  • It will produce a log called FRST.txt in the same directory the tool is run from.
  • Please copy and paste log back here.
  • The first time the tool is run it generates another log (Addition.txt - also located in the same directory as FRST.exe/FRST64.exe). Please also paste that along with the FRST.txt into your reply.

  • mvp_host.pngConsumer Security 2007-2008-2009-2010-2011-2012-2013-2014



    donate.gif Please consider a donation to help me keep up my fight against malware.

     

    Just a reminder that threads will be closed if no response in 3 days


    #3 ken545

    ken545

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    Posted 26 December 2014 - 09:06 AM

    Due to the lack of feedback, this topic is now closed.

    In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

    Please include a link to your topic in the Private Message. Thank you.

    mvp_host.pngConsumer Security 2007-2008-2009-2010-2011-2012-2013-2014



    donate.gif Please consider a donation to help me keep up my fight against malware.

     

    Just a reminder that threads will be closed if no response in 3 days





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