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Missing DVD drive


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6 replies to this topic

#1 peter161

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Posted 16 December 2014 - 07:31 PM

Windows7 os.
When computer is selected from the Start icon the installed DVD drive is not apparent.
Any ideas?
Cheers
Peter161

Edit: Topic moved from Introductions to the more appropriate forum.~ Animal

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#2 ElfBane

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Posted 17 December 2014 - 05:21 AM

Try this ... http://www.techspot.com/community/topics/cd-dvd-or-disk-problems-how-to-fix-problems-caused-by-filters.137666/ .



#3 Chris Cosgrove

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Posted 17 December 2014 - 06:06 PM

There may be an even simpler explanation than that offered above.

 

There is an option in Explorer to hide empty drives and if this is checked the drive will not show up unless there is a disk in it. Click in order - 'Windows Explorer - Organise - Folder and search options - View' and scroll down the list of options.

 

If the option 'Hide empty drives in the Computer folder' is ticked, click on it it to 'un-tick' it and see if these drives now show up.

 

Chris Cosgrove



#4 peter161

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Posted 18 December 2014 - 02:37 AM

Thanks for the input re the DVD drive.

As it transpires the drivers for the DVD hardware were never loaded by the manufacturer.

Nor did a DVD drive software CD accompany the computer on purchase.

Nor were the acceptable drivers available on the net.

So how did the manufacturer load Win 7 onto C:\ if the DVD drive was inoperative?

Cheers

Peter161



#5 TsVk!

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Posted 18 December 2014 - 02:48 AM

They mass formatted the disks in a hub and installed them in the computer with Windows already installed. This is standard.



#6 peter161

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Posted 20 December 2014 - 03:02 AM

The computer was returned to the builder.

He diagnosed a faulty DVD/CD drive caused by a corrupted MS update.

Result error 39.

DVD/CD drive replaced and ops normal

His recommendation---Turn off MS updates as they are dangerous.

This concerns me as I have always allowed updates for my computers.

Would the forum care to comment please.

And many thanks to those who have taken the trouble to suggest solutions to the issue.

Cheers

Peter161



#7 TsVk!

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Posted 20 December 2014 - 03:56 AM

Turning off MS updates is a ridiculous proposition... don't do it.

 

Glad your issue is resolved. :thumbup2:






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