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Computer issues/Possible Virus


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#1 Chad337

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Posted 16 December 2014 - 10:13 AM

Let me first start by admitting that I am not very computer savy. Honestly I probably do more harm than good. My computer issues started a few weeks ago, caused I believe by either shopping online or the computers battery completely dying. Currently I can only get my computer (Windows XP) to operate from the command prompt, if I try to open the computer in any other fashion it locks up. Here is a list of what's going on:

 

* I can not run SuperAntiSpyware or Norton.

* I can run CCleaner but it shows no issues.

* I have tried running rkill off of a CD using the command prompt but it never finishes.

* All system restore points were deleted.

* I get a black screen after logging in normally, just a black screen it doesn't do anything else.

* Safemode locks up because windows fix tries to run on start-up.

 

Any and all help with this will be greatly appreciated. Also, please dumb it down for me, it will in no way offend me.

 

Thanks,

Chad

 


Edited by Chad337, 16 December 2014 - 10:48 AM.


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#2 boopme

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Posted 16 December 2014 - 10:59 AM

Hi Chad can you get these 2 to run.

Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
>>>>

Download 51a46ae42d560-malwarebytes_anti_malware.MalwareBytes Anti-Malware to your desktop.
  • Double-click mbam-setup-2.0.exe to start the installation of Malwarebytes Anti-Malware.
  • Follow the instructions on your screen to complete the installation. You can find the complete installation procedure here.
  • Click the Scan Now button, a threat scan will start automatically.
  • MalwareBytes Anti-Malware will now check for the latest updates. Click Update Now if new updates are available.
  • Your computer is now being scanned, please do not use your computer during the scan.
    • If no threats were found, click View detailed log.
      • Click Export and save the log as a .txt file on your Desktop or another location.
    • If the scan detected any threats, click Apply Actions.
      • To complete any actions taken you will be prompted to restart your computer...click on Yes.
      • After reboot, start Malwarebytes Anti-Malware again and click the History Tab at the top and select Application Logs.
      • Check the box next to Scan Log. Choose the most current scan and click View.
      • Click Export and save the log as a .txt file on your Desktop or another location.
  • Providing the MalwareBytes' Anti-Malware log file
    • Attach the log file you just saved to your next reply for further review.

Edited by boopme, 16 December 2014 - 11:01 AM.

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#3 Chad337

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Posted 16 December 2014 - 11:03 AM

I have ran Rkill from a CD, I can not currently get to my desktop. I opened windows explorer from the command prompt, ran rkill but it froze up before finishing.



#4 boopme

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Posted 16 December 2014 - 11:30 AM

Ok please start a new topic here.. Virus, Trojan, Spyware, and Malware Removal Logs
 
Name it, cannot run any tools

Here they will get in.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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