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Cryptowall Decryption Help?

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#1 surfergirlsrq


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Posted 15 December 2014 - 06:30 PM

Hi, My name is Janet and until Friday, 12 December 2014, I have never had a virus. I found this website while searching for help with Cryptowall after the thugs encrypted roughly my photos. I was doing a backup with three external hard drives from my laptop and everything is now encrypted - hundreds of thousands of photos. Sadly, I am desperate enough to pay the ransom, however, the links provided are all broken. I am wondering if anyone has received a working link from these thugs and if so would you provide it to me? The last 4 digits are what make us unique from each other - I would like to try a working link with my unique numbers to see if I can get through, pay with Bitcoin and get a key to my files. I spoke with the FBI office in Tampa, FL and they told me to just wipe my hard drive (?????) and not pay the ransom. If anyone can help me please contact me! I know everyone here understands how I feel. I am sick over this and in the middle of Christmas Card season with my clients, too! Thank you for reading and thanks for such a cool website and forum!! Best to all, Janet, a very depressed photographer in Florida.

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#2 Gr33n_Gh05t


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Posted 15 December 2014 - 06:49 PM

Not sure if this will help but try downloading shadowexplorer and using it to view the files. I work at a computer repair shop and we have had 5 cases of cryptowall in the shop and this program allowed 1 customer to fully recover all of their files. It is not guaranteed to work so don't get your hopes too high (if you haven't already tried this, that is).also, if you have a non customer file that has been encrypted,try uploading it to decryptcryptolocker.com . I have not personally had any success with it, but hopefully you may. Also try downloading a copy of stellar phoenix photo recovery.it is a paid program but may allow you to recover the original (unencrypted) copies of the files that were deleted.just be sure to save them to an external drive to prevent corrupting any files that may be on the drive. Hope this helps.

#3 quietman7


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Posted 15 December 2014 - 07:39 PM

A repository of all current knowledge regarding CryptoWall & CryptoWall 2.0 is provided by Grinler (aka Lawrence Abrams), in this tutorial: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQ

Reading that Guide will help you understand what CryptoWall & CryptoWall 2.0 does and provide information for how to deal with it and possibly decrypt/recover your files. Cryptowall typically deletes all Shadow Volume Copies with vssadmin.exe so that you cannot restore your files via System Restore or using a program like Shadow Explorer...but it never hurts to try. At this time there is no fix tool and no way to retrieve the private key that can be used to decrypt your files without paying the ransom.

CryptoWall 2.0 uses its own TOR gateways...see Updated CryptoWall 2.0 ransomware released that makes it harder to recover files.

There is also a lengthy ongoing discussion in this topic: CryptoWall - new variant of CryptoDefense.

Rather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in that topic discussion.

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