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Black Screen but CPU is on when Playing Games


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4 replies to this topic

#1 buen08

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Posted 15 December 2014 - 01:34 PM

computer name: WINDOWS7-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: ASUSTeK Computer INC., P5KPL-AM EPU
CPU: GenuineIntel Pentium® Dual-Core CPU E5400 @ 2.70GHz Intel586, level: 6
2 logical processors, active mask: 3
RAM: 2146623488 total

 

 

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 12/15/2014 6:25:14 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\121614-19593-01.dmp
This was probably caused by the following module: Unknown (0xFFFFFFFFE30F9F2C)
Bugcheck code: 0x116 (0xFFFFFFFF86CBE510, 0xFFFFFFFF911AA53E, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error.
Google query: VIDEO_TDR_ERROR
 

 



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#2 the_patriot11

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Posted 15 December 2014 - 03:29 PM

I would try uninstalling your video and chipset drivers and reinstalling a different version (the latest if theyre not already, rolling back to a older one if you do) and see if that fixes the problem.


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.


#3 buen08

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Posted 17 December 2014 - 05:04 PM

i will try that, if it's still not ok i will inform you. Thanks


i will try that, if it's still not ok i will inform you. Thanks



#4 buen08

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Posted 19 December 2014 - 03:40 PM

I would try uninstalling your video and chipset drivers and reinstalling a different version (the latest if theyre not already, rolling back to a older one if you do) and see if that fixes the problem.

hey, i already done what you told but my pc is still restarting


I would try uninstalling your video and chipset drivers and reinstalling a different version (the latest if theyre not already, rolling back to a older one if you do) and see if that fixes the problem.

my pc still restarting when i play games



#5 the_patriot11

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Posted 19 December 2014 - 08:54 PM

Alright, do you know what your system temps are when it crashes? if not download Speedfan or CPUtemp or another temp monitoring software, and find out. 
 

And also, what are your specific computer hardware? if your not sure you can download speccy and run it, and list the results. It will list everything but your power supply-which I also need to know, for that just pull of the side of the CPU box and read the specs from the side of the PSU unit.


picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

If I don't reply within 24 hours of your reply, feel free to send me a pm.





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