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System hang (at least I think it's that)

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#1 achevy


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Posted 14 December 2014 - 10:26 PM

So.  Back in May I finally got a new computer.  Worked well for the first few days...then I started experiencing this wonderful freezing issue that appeared out of the blue, which has managed to survive a few system resets and a new hard drive.


Basically, every hour or so, my laptop would freeze up...mouse would still be moving around but that's about it.  Whatever song I would be playing on my media player would get stuck, whatever video I might be watching at the time would stop, and so on.  I'd restart, and I'd have a whole blessed hour-ish...before it would freeze up again.  This would occur 2-4 times a night.


I tried 1-2 system resets and things ran swimmingly for a day or so before starting up again.  Got a new hard drive after the first one failed, and same thing - worked well for 2 or so days, then started freezing again.  The only difference is, with the new, current hard drive, it isn't freezing as frequently.  I'd say this happens every other day, once to maybe twice a night, usually starts happening after an hour and a half or two hours.  In addition, rather than just completely seizing up right away, I typically have a few seconds where I can click around, quickly write something before a restart is necessary.  No idea if it's a temperature issue.


So, even though this isn't happening as frequently now, it's still an issue that I'd like to get help for, as it's something of a limiting factor in terms of actually being productive, even if it ends up freezing up just once or not at all.  I would not count myself as a computer-savvy individual, try as I might, so that just throws me for even more of a loop whenever I try to figure this out for myself.


Any assistance/nudges in the right direction would be greatly, greatly appreciated. 


Edit: some specs.

Operating System - Windows 8.1, 64-bit, x64-based processor

4.00 GB RAM (3.90 GB usable)

Processor - Intel® Pentium® CPU N3520 @ 2.16GHz

599 GB free of 679 GB

Edited by achevy, 14 December 2014 - 10:32 PM.

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#2 PhantomZwei


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Posted 15 December 2014 - 12:38 PM


Normally when freezing occurs it means overheating, hard drive is going bad, or a driver/software issue. Seeing as though the hard drive was already replaced I'd lean more towards overheating or drivers. I would download this and keep and eye on the temps for the processor. From what I see the max temp for your processor is 105c.

If its not the temps it is then software based. If you have an antivurs program installed, make sure you don't have a 2nd one installed. Otherwise they will "attack" each other and cause the system to freeze.

Lastly, make sure your drivers on the machine are up to date.

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