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can not install anti-virus or malwarebytes

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#1 samone4


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Posted 14 December 2014 - 07:20 PM


I'm running Windows 7 and could not install a new download earlier today. It was being blocked. I suspected that anti-virus program was the issue. So I completely uninstalled Avast anti-virus to check if it was the cause. It was not.  I still was not able to run the execution file. At that point I thought I maybe infected so I tried to download malwarebytes as a starting point and that failed to run as well. My IE browser does not work at all. But Firefox and Chrome as still working at this point in time. Also, I did sfc/scannow and it detected corrupted files but could not repair them. Any help would be greatly appreciated. Thanks. 

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#2 samone4

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Posted 14 December 2014 - 09:00 PM

also, I just realized that when I try to opem IE I get a pop-up "view and track downloads"

#3 Guest_LighthouseParty_*


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Posted 16 December 2014 - 04:42 PM

Hello there     :welcome:
Welcome to Bleeping Computer, I'm LighthouseParty. Let's run a couple of scans to see what could be causing this.
:step1: Please download MiniToolBox to your desktop

  • Double click MiniToolBox.
  • Select the following and then press go.
  • Post the log in your next reply.

Flush DNS
Reset IE Proxy Settings
Reset FF Proxy Settings
List Installed Programs
List Restore Points
:step2: Please download Malwarebytes Anti-Malware to your desktop

  • Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  • On the dashboard, click update now.
  • After that, click scan now - the scan will now begin.
  • When the scan's completed, select apply actions - make sure the action is quarantine.
  • Restart your computer.

How to get the log.

  • On the dashboard, select the history tab and click application logs.
  • Select the log which has the time and date of when you did the scan.
  • Click copy to clipboard and paste it into your reply.

:step3: Please download Security Check to your desktop

  • Double click SecurityCheck and follow the on-screen instructions.
  • A log should open, called checkup.txt.
  • Please post the contents of it in your next reply.

:step4: Non-malware removal steps
Perform a Clean Boot and see if you still receive the issue - http://support.microsoft.com/kb/929135
Run System File Checker - http://support.microsoft.com/KB/929833
Run Disk Check - http://support.microsoft.com/kb/2641432
Run Disk Cleanup - http://windows.microsoft.com/en-gb/windows/delete-files-using-disk-cleanup

Thanks and good luck!

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