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infected with softonic? try this

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#1 BInarybaited


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Posted 14 December 2014 - 06:38 PM

If you are infected with softonic PUPs  ,uninstall all adware attached to the program you wanted, sometimes if you dont do a custom install ,they tend to sneak in the adware by hiding it in
small check boxes that scroll up maually...you probably have wajam or safesurf,searchprotect,or backuppro. these are fairly easy to get rid of,check programs and features in control panel and remove all adware,
A backup of your registry or create a restore point before attempting this.
there are residual seettings that are hard to rid sometimes. check the program files (x86) for any left over files also check program files ,program data ,C:\user\your name\app data\check here for pup also check \roaming  delete all.
hint if the program is still open and does not want to delete, try this it works exc    click on the file that doesnt delete and rename it anything but remember the name ,now reboot the computer go to the file you renamed ,you can now delete it..easy.
next  click on your command prompt ,and type regedit hit enter,now navigate up to the top left and open the edit ,in the bottom box click all strings ,now in the find box type in  wajam or
whatever installed ,and click find choose to delete the highlighted line only or the whole folder if the main folder has the unwanted name .once done  click find next instead of find repeat and it will keep searching for unwanted files until none are found. close up regedit when done and reboot.
your internet is down because the adware has tried to take over your connection or has included itself as a shared network , in any case you must uninstall the network settings and reinstall just to make sure the connection is not still shared or compromised, reinstall the drivers and settings . go to command prompt again and type  in  IPCONFIG  hit enter ,look to see if your connection is the only one connected. and reboot again.

Edited by Budapest, 14 December 2014 - 07:00 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~Budapest

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#2 quietman7


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Posted 14 December 2014 - 07:58 PM

The correct way to remove most programs is from within its program group Uninstall shortcut in Start Menu > All Programs or by using Programs and Features in Vista/Windows 7/8 or Add/Remove Programs in Windows XP, so always check there first. In most cases, using the uninstaller of the software not only removes it more effectively, but it also restores many changed configuration settings. Important! Reboot when done and delete the Program folder if it still exists.

Alternatively, you can use a third-party utility like Revo Uninstaller Free or Portable and follow these instructions for using it. Revo provides a listing of all installed software by installation date and when removing a program, Revo does a more comprehensive job of searching for and removing related registry entries, files and folders.

Note: Some programs can be difficult to remove due to the presence of related services and processes running in the background. Sometimes the uninstall works more effectively if you first stop and disable the program's service or perform the removal in safe mode so there are less processes which can interfere with the uninstallation.

Keep in mind that not all programs show up in Add/Remove Programs or Programs and Features. Some will have their own uninstaller, which can be found in the program's folder. This is by design as some vendors write installation routines so their program will not be included in the Add/Remove list.

Note: Some programs that are included with Windows (such as games, indexing, search, media features) do not show up in Porgrams and Features. Access to these programs is controlled by using (turning on or off) Windows features in Control Panel.

If the program is not listed in Programs and Features (Add/Remove Programs) look for an uninstall icon (shortcut) from within its program group. Click on Start > All Programs (or Program Files), look for the program folder by name and use the program's uninstaller. If it's not there, the next step would be to open Window's Explorer, manually navigate to the program's folder itself, look for an uninstaller file (i.e. uninstall.exe) and double-click on it to run.

The easiest way to do this is to press the WINKEY + R keys on the keyboard or click StartBtn.gif > Run..., and in the Open dialog box, type: %ProgramFiles%
Click OK or press Enter to open C:\Program Files.
Also check for a readme.txt file which may contain removal instructions.

Another removal method if there is no entry in Add/Remove, is to launch (double-click on) the original setup.exe file used for installation. Some vendors use the setup file to offer options to repair, modify or uninstall as a separate choice from installation. Restart the Computer when done and delete the Program folder if it still exists. If the uninstaller fails or does not exist, then search the vendor's web site for removal instructions or contact their Technical Support team.

Thereafter, and only if you were successful in removing the software, reboot the computer and check for any leftover folders and shortcuts which can be manually deleted. Just right-click on it and choose delete. Common locations for leftovers include Program Files, Program Files (x86), Program Data, Users\<username>\AppData\Local, Users\<username>\AppData\Roaming and Start Menu > All Programs.

If there is no entry in Programs and Features (Add/Remove Programs) and no uninstall file in the program's folder, then it most likely is a stand-alone application which can be removed by manually deleting the folder itself (which deletes everything inside it). Again just right-click on it and choose delete. When done...be sure to empty the Recycle Bin.

The next place to check is your browser extensions and add-ons/plug-ins.After uninstallation, then you can run specialized tools like Malwarebytes Anti-Malware, AdwCleaner and JRT (Junkware Removal Tool) to fix any remaining entries they may find. These tools typically find and remove related registry entries, files and folders to include those within the AppData folder and elsewhere without having to resort to editing the registry.

For those who want to learn more about PUPs like Softonic and how you get them, please read: About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs)
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