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Windows 7 Not Genuine


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#1 nNeves

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Posted 14 December 2014 - 10:24 AM

Mod Edit:  Split from http://www.bleepingcomputer.com/forums/t/559440/this-computer-is-not-running-genuine-windows-popup/

 

Hi, I am having this same issue and tried the steps here. I don't see the KB3004394 in my updates list, so it either never installed or was pulled by Win Update (if it can do that). Still getting this Window despite everything. Does anyone have other ideas as to what might be causing this problem?


Edited by hamluis, 14 December 2014 - 02:57 PM.
PM sent new OP - Hamluis.


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#2 Chris Cosgrove

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Posted 14 December 2014 - 06:09 PM

First of all - welcome to BC !

 

Probably the simplest thing for you to do is to try activating your copy of Windows again. You will need your COA, the 25 digit alpha-numeric string that should be on a sticker on your computer somewhere. Click 'Start - control panel - System' and you should see a link 'Activate Windows'. If this doesn't work for you then you will need to give MS  a call. If this screen doesn't give you a free-phone number, google MS activation and you will find the number. It is usually a free call.

 

If this doesn't work, post back.

 

Chris Cosgrove



#3 quietman7

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Posted 15 December 2014 - 06:42 AM

Microsoft maintains multiple Product Activation Centers worldwide to provide assistant and telephone support for activation issues. The correct telephone number is based on product and location.
* Get Help Activating Microsoft Windows
* How To Activate Windows 7 via Phone Activation ‘slui.exe 4' Client

You can also call Microsoft directly at (866) 234-6020 or 1-800-MICROSOFT (642-7676):
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#4 gmilitano

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Posted 15 December 2014 - 09:45 AM

I was actually able to get this done just yesterday by going to support.microsoft.com/pag and clicking on the validate button.  I didn't have to enter anything and have not had an issue since.



#5 quietman7

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Posted 15 December 2014 - 10:04 AM

For the benefit of others, would that be the link below or another?

Windows Validation Check.
* Is your Windows genuine? <- click the Vallidate now button.
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#6 gmilitano

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Posted 15 December 2014 - 12:47 PM

Slightly different way to get there but it took me to the same site.    

 

The way I listed it takes you straight to the validation page instead of the explanation page. 

 

Either way you can get there both ways and end up on the same validation page.



#7 quietman7

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Posted 15 December 2014 - 12:58 PM

Most likely because I used Firefox.
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