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error measage "software restriction policy " is prohibiting the software


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#1 spidey52

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Posted 14 December 2014 - 09:54 AM

I have windows xp pro on my laptop and cannot update avg or run MalwareBites and I get the error measage "software restriction policy " is prohibiting the software from running.  I've already gone to gpedit.msc and checked and it is set to unrestricted.  Please help



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#2 boopme

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Posted 14 December 2014 - 02:45 PM

Hi Spidey

Lets start here.

Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.
ADW Cleaner

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 spidey52

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Posted 14 December 2014 - 05:38 PM

Hi boopme, 

  Thank you for helping me with this computer problem.  

Here's the ADWcleaner file:

# AdwCleaner v4.105 - Report created 14/12/2014 at 16:11:40
# Updated 08/12/2014 by Xplode
# Database : 2014-12-13.4 [Live]
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : Bruce - MSHOME-61636590
# Running from : C:\Documents and Settings\Bruce\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Util
Folder Deleted : C:\Documents and Settings\All Users\Application Data\PC Drivers HeadQuarters
Folder Deleted : C:\Program Files\Conduit
Folder Deleted : C:\Program Files\Jump Flip
Folder Deleted : C:\Program Files\Mobogenie
Folder Deleted : C:\Program Files\SearchProtect
Folder Deleted : C:\Documents and Settings\Bruce\Local Settings\Application Data\genienext
Folder Deleted : C:\Documents and Settings\Bruce\Local Settings\Application Data\Mobogenie
Folder Deleted : C:\Documents and Settings\Bruce\Application Data\DriverCure
File Deleted : C:\Documents and Settings\Bruce\daemonprocess.txt
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\MobogenieAdd
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3279141
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3297947
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C292AD0A-C11F-479B-B8DB-743E72D283B0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{FF61E9E5-10BE-42FF-88EC-062DE1DA2AC8}
Key Deleted : HKCU\Software\AVG SafeGuard toolbar
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\SearchProtect
Key Deleted : HKCU\Software\SmartBar
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKCU\Software\usyndication.com
Key Deleted : HKCU\Software\USyndication
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
Key Deleted : HKLM\SOFTWARE\AVG SafeGuard toolbar
Key Deleted : HKLM\SOFTWARE\AVG Secure Search
Key Deleted : HKLM\SOFTWARE\AVG Security Toolbar
Key Deleted : HKLM\SOFTWARE\Conduit
Key Deleted : HKLM\SOFTWARE\SearchProtect
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{99C91FC5-DB5B-4AA0-BB70-5D89C5A4DF96}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\SearchProtect
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{36415915-0B92-4F82-A240-42D3C14304F0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{4640FDE1-B83A-4376-84ED-86F86BEE2D41}
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v8.0.6001.18702
 
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURls [Tabs]
 
-\\ Google Chrome v39.0.2171.95
 
 
*************************
 
AdwCleaner[R0].txt - [3553 octets] - [14/12/2014 16:04:49]
AdwCleaner[S0].txt - [3225 octets] - [14/12/2014 16:11:40]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3285 octets] ##########
 
Here's the JRT file:
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.0 (11.29.2014:1)
OS: Microsoft Windows XP x86
Ran by Bruce on Sun 12/14/2014 at 16:22:09.77
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110211671166}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110211671166}
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110211671166}
 
 
 
~~~ Files
 
Successfully deleted: [File] "C:\WINDOWS\wininit.ini"
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\Documents and Settings\Bruce\Local Settings\Application Data\cre"
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 12/14/2014 at 16:31:33.48
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
Thanks again


#4 boopme

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Posted 14 December 2014 - 11:18 PM

Did that resolve it now?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 spidey52

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Posted 15 December 2014 - 09:10 AM

No it isn't resolved yet, still have the same issues.  I can't open programs as a software restriction policy is stopping them.



#6 pyroclastic

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Posted 15 December 2014 - 09:28 AM

Hi spidey52,

 

either wait back for boompe to post a different approach or try to narrow it down via:

 

Download SystemLook by jpshortstuff from http://jpshortstuff.247fixes.com/SystemLook.html.

Copy the contents of the following box into the white field inside SystemLook and hit "Look".

:reg
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\safer\codeidentifiers\0\Paths] /s 

Post back the results.

 

Also please note: In the past I've seen some banking trojans putting SRPs in place and your situation with MBAM and AVG sounds just too familiar, so I'd advise you to not do any online banking / shopping until you can resolve the issue.



#7 quietman7

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Posted 15 December 2014 - 09:37 AM

These are example entries from a FRST log explaining what is most likely going on with the "software restriction policy" message...

HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\McAfee <====== ATTENTION
HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Malwarebytes <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\Malwarebytes' Anti-Malware <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION
HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\McAfee <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\a-squared Anti-Malware <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\a-squared Anti-Malware <====== ATTENTION


Farbar Recovery Scan Tool (FRST) is an advanced specialized tool designed to run in the Recovery Environment in Windows Vista and Windows 7/8 in order to diagnose and fix boot problems. It is also useful for removing malware when other tools fail including this software restriction issue. However, the use of FRST (and posting of its log) is prohibited in this area per this pinned topic.

Many of the scanning tools we use in this forum are not capable of detecting (repairing/removing) all malware variants. Disinfection will probably require the use of more powerful tools than we can recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs or you're using Windows 8.1, then still start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.
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#8 spidey52

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Posted 15 December 2014 - 10:07 AM

Thank you Beepin' Janitor, I've run the dds and posted in:  http://www.bleepingcomputer.com/forums/t/559888/software-restriction-policy-prevents-opening-programs/

 



#9 quietman7

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Posted 15 December 2014 - 12:44 PM


Now that your new topic is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the information or any log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck.
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