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Unable to Start or Remove AVG 2015


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#1 aflower1

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Posted 13 December 2014 - 07:14 PM

Hello,

Can't start or uninstall AVG 2015, I get an error message "software restriction policy", any suggestions?


Edited by hamluis, 14 December 2014 - 11:56 AM.
Moved from XP to Am I Infected - Hamluis.


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#2 hamluis

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Posted 14 December 2014 - 08:28 AM

Software Restriction Policies, XP

 

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#3 quietman7

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Posted 14 December 2014 - 09:35 AM


This issue is most likely malware related....You should start a new topic in the Am I infected? What do I do? forum

 

Mod Edit:  Moved to Am I Infected, no need to create new topic - Hamluis.


Edited by hamluis, 14 December 2014 - 11:57 AM.

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#4 quietman7

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Posted 15 December 2014 - 09:45 AM

These are example entries from a FRST log explaining what is most likely going on with the "software restriction policy" message...

HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\McAfee <====== ATTENTION
HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Malwarebytes <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\Malwarebytes' Anti-Malware <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION
HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\McAfee <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\a-squared Anti-Malware <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVG <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\a-squared Anti-Malware <====== ATTENTION


Farbar Recovery Scan Tool (FRST) is an advanced specialized tool designed to run in the Recovery Environment in Windows Vista and Windows 7/8 in order to diagnose and fix boot problems. It is also useful for removing malware when other tools fail including this software restriction issue. However, the use of FRST (and posting of its log) is prohibited in this area per this pinned topic.

Many of the scanning tools we use in this forum are not capable of detecting (repairing/removing) all malware variants. Disinfection will probably require the use of more powerful tools than we can recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs or you're using Windows 8.1, then still start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.
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