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System Restore and now a bunch of trouble


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#1 mconnell09

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Posted 13 December 2014 - 03:35 PM

Lately I started to have an issue with my laptop.  (HP Pavillion g7 series) The sound would pretty much just quit.  So I googled around and found that it was perhaps from a recent update from Windows 7.  So I did a system restore to an earlier date. Seemed to fix the sound problem, but now Firefox won't work. 

 

I open it and it won't go to any websites.  IE works, so it's not the internet connection.  Firefox tells me that it may be a firewall problem, or proxy. 

 

I googled some more.  Tried turning windows firewall off, no changes. Changed to no proxy, no changes. I even added Firefox to the list of programs to be allowed through the firewall, no changes.  

 

Then I uninstalled firefox. NOW I can't even reinstall it.  *sigh*  Googled again, perhaps a malware? 

 

I dunno any more. 

 

HELP.



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#2 Chris Cosgrove

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Posted 13 December 2014 - 06:22 PM

If IE works, can you go to 'Mozilla.com' and download the Firefox installer ?  Put it in 'Downloads' or 'Desktop' then try double clicking on it. Will it run ?

 

If it doesn't, then it is possible you have a malware problem. Go to this link and download Malwarebytes to your 'Desktop' -

 

http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

 

Then double click on it to run it and see if it will run and update. If it does, run a scan with it any way. If it doesn't run, or will not download, post back and tell us what happened, or didn't and we can take it from there.

 

Chris Cosgrove



#3 mconnell09

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Posted 13 December 2014 - 07:53 PM

Thank you Chris.  

 

I ended up coming across this link on the Mozilla.com website.  https://www.mozilla.org/en-US/firefox/all/

which did end up working. It is now installed on my computer.  But now it is still doing what it was doing before I uninstalled it after the restore.

 

It's not able to actually connect to the internet and telling me the same thing I listed from above.



#4 JohnC_21

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Posted 13 December 2014 - 08:31 PM

Go to Tools > Options > Advanced . Under the Network tab, is "Use System Proxy Settings" checked?



#5 KingdomSeeker

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Posted 13 December 2014 - 09:21 PM

If none of the above work you can try resetting Firefox

 

Reset Firefox to its default state
  1. Click the menu button 2014-01-10-13-08-08-f52b8c.png and then click help 2014-01-10-13-10-08-eaa722.png .
  2. From the Help menu choose Troubleshooting Information.
    If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
     
  3. Click the Reset Firefox… button in the upper-right corner of the Troubleshooting Information page. 2014-03-20-11-31-46-78f853.png
  4. To continue, click Reset Firefox in the confirmation window that opens.
  5. Firefox will close and be reset. When it's done, a window will list the information that was imported. Click Finish and Firefox will open.
What does the reset feature do?

All of your Firefox settings and personal information are stored in a profile folder. The reset feature works by creating a new profile folder for you while saving your important data.

Firefox will save these things:

  • Bookmarks
  • Browsing history
  • Passwords
  • Open windows, tabs and tab groups
  • Cookies
  • Web form auto-fill information
  • Personal dictionary

These items and settings will be removed:

Note: Your old Firefox profile will be placed on your desktop in a folder named "Old Firefox Data." If the reset didn't fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don't need this folder any longer, you should delete it as it contains sensitive information.


#6 mconnell09

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Posted 13 December 2014 - 09:42 PM

yup the use proxy button is selected. and I already tried a reset for firefox and that did not work either. :(



#7 KingdomSeeker

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Posted 13 December 2014 - 09:50 PM

Try unchecking the Use Proxy button. It's probably looking for a nonexistant server.



#8 JohnC_21

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Posted 13 December 2014 - 09:56 PM

If KingdomSeeker's suggestion does not work then I would do a complete uninstall. First Uninstall using Control Panel. Then the following. You should export any bookmarks you have for each account.

 

Go to C:\Program files\Mozilla Firefox and C:\Program Files (x86)\Mozilla Firefox . Delete these Firefox folders if present.

 

For all users delete the Mozilla and Mozilla Firefox folders below. You may have to show hidden files in Folder Options to see these folders.

 

C:\Users\<username>\AppData\Local\Mozilla\Firefox

C:\Users\<username>\AppData\Local\Mozilla\updates

C:\Users\<username>\AppData\Local\VirtualStore\Program Files\Mozilla Firefox  - You may not have this path

 

Delete all C:\Windows\Prefetch\FIrefox.*  files

 

Then do a fresh install.






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