I saw some good reviews for ReImage Software and ASAP Tech Help in a video on the big PC News Magazine...or one of them that I am familiar with but cant remember the name. I clicked on a link and because PC "whatever" recommended it and said it was the new thing...Real Time Protection...I fell for it. When I called the support line a smooth operating person said something to the effect that "do I have your permission to log onto your computer and see if you have malware etc." I said yes (hey PC "whatever" said they were wonderful...and he said he found all kinds of issues with my computer...all kinds of malware, viruses, trojans (I did have a popup recently that said a file called monitor.exe was a trojan...a couple weeks previous. Anyway I bought their software for RealTime protection for $199 and then he said "do you have a Staples or somewhere where you live that you could take your computer to and have it repaired? I said yes...we have Staples...then (here's where he smoozed me) "Well Staples will fix it for you..for alot of money and they will have your computer for a week or more...we can fix it for you remotely for $299.
Hey guys, I am old...70 to be exact and on a fixed income but I fell for it and paid $499 for something they have not delivered. They did download their software ReImage to my computer and ran a thing saying they had run it but still had some issues thus they would need access to continue the work. For a week they would log on and at the most 20 minutes later log off without any work being done. Most of the time they were only logged on a few seconds and that was after I called and wanted them to tell me what work was being done.
I went to control panel and removed their program...but what I need to know is ... can someone here tell me how to make sure I have removed everything they downloaded to my computer. When I realized how at risk my information was I went and changed all my passwords to financial info and passwords to other sites I visit and have been monitoring those sites to make sure everything is ok...so far so good.
Can someone tell me how to make sure all their CRAP is off my computer. I am trying to figure out how to go after them for a refund but on their FB page a couple people have been scammed like me and say they refuse to give a refund. I have been barred by their site (contact is overloaded...what a load) and my emails cannot be sent. They know my phone number and know when I call and for the first few times I called them...they responded...but now they wont respond.
Thats not your problem ...I know I just need help making sure all their CRAP is off my computer. So, what now? And thank you!
Edited by hamluis, 13 December 2014 - 04:56 PM.
Moved from Win 7 to General Security - Hamluis.