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Laptop frooze,hard power-off messed up everything


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#1 Bleky

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Posted 13 December 2014 - 12:13 PM

I was doing something in Powerpoint,laptop suddenly frooze and was not responding to nothing.
I hardly powered off it and now it boots into that stupid startup repair which could not find the problem.
The data is still here so nothing is lost.

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#2 Chris Cosgrove

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Posted 13 December 2014 - 06:10 PM

If your computer is going into Windows repair, let it run until it finishes and says 'Windows repair failed to fix your problem'. At the bottom of the screen where it gives you this bad news you should see something like 'Advanced options'. Click on this and select 'Windows restore'.

 

This will take you to a screen which lists available restore points, usually the one or two latest. If this (or one of) restore points pre-dates the start of your problem then select it and click 'Restore'. If  none of the shown restore points pre-date your problem, there is a button bottom left to 'Show more restore points'. Choose one that pre-dates your problem. Then click 'Restore' or 'Start restore'. You will get one or two warning screens, just accept them, and the restore will start. It normally takes about five minutes to run and it may automatically re-boot your computer when it is finished. If it doesn't do a re-boot, re-boot any way and you should be good to go.

 

Any problems, post back.

 

Chris Cosgrove



#3 Bleky

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Posted 14 December 2014 - 03:17 AM

On the screen I only see startup repair available,nothing more.

#4 Bleky

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Posted 14 December 2014 - 03:22 AM

Tried booting via the Repair Disc,System Restore says that no restore points is made.
Really weird beacuse I made restore points.

#5 Chris Cosgrove

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Posted 14 December 2014 - 05:40 PM

 

The data is still here so nothing is lost.

 

Let's make sure it stays that way !  The first thing to do is to back up your data to some form of external storage, depending on how much you have either a USB memory stick or an external hard drive.

 

Can you get the computer to boot in 'Safe mode' ?  You normally do this by tapping the 'F8' key while the BIOS screen - the one with the makers name on it - is showing. this will briing up a black screen with white text at the top of which you will see three 'Safe mode' choices. Choose 'Safe mode with networking' and press enter. Note you will need to use the up and down arrows to navigate in this screen, your trackpad won't work.

 

If this works your computer will boot but into a minimal mode. The screen will look funny - black with large icons and 'Safe mode' in each corner. This is normal. Now you can use Windows Explorer to move your data to safe storage. If you have never used Windows Explorer before there is an icon for it on the taskbar, it looks a bit like a yellow rectangle with a blue one inside it.

 

Plug in your external storage then start Windows Explorer. If you expand 'Computer' you will see your external storage and the places where your data is kept. Just drag and drop your data from your computer to the external storage. Once you are happy you have copied everything you need, then shut down the computer, disconnect the external storage and breath a sigh of relief - your data is safe !

 

Now boot back into 'Safe mode' and try Windows repair from the bottom of the same white text on black screen you had earlier. Again it may not work, then try 'Restore' and see if this route shows any restore points. If it does, try 'Restore'.

 

If you cannot get the computer to boot in safe mode, post back, or if restore doesn't work from safe mode.

 

In your next post, please include the make and model of your laptop.

 

Chris Cosgrove



#6 Bleky

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Posted 15 December 2014 - 10:04 AM

Windows startup repair starts in Safe mode too,Tried the Last Good Known Configuration,same problem.

Toshiba Satellite C850D-10J

#7 Chris Cosgrove

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Posted 15 December 2014 - 06:00 PM

Sorry to hear that - but the priority is still to recover your data safely before you do anything else to get your computer working. Can you get say half an hour's access on another computer - perhaps a friend's - so that you can download and burn a CD ?

 

What I would do is download a copy of Puppy Linux and burn it to a CD. This creates a self-booting disc which will get your computer running without affecting your hard drive at all. This link should provide you with everything you need -

 

https://www.winhelp.us/recover-files-using-puppy-linux.html

 

Since your laptop has a CD/DVD drive you can safely ignore anything about making a copy on a USB or booting from a USB.

 

Once you have the CD, power up your laptop, put the Puppy disc in the DVD drive and turn off your computer, then re-boot. It will now try to boot from the CD and you will get a message 'Press any key to boot from CD'. Literally, press any key on the keyboard - I usually use 'Space' as it's the biggest ! Your computer will now boot from the CD,

 

You will get the Puppy desktop which may a look a little strange at first but you will see icons for various things including your hard drive and a file manager. connect your external storage at this point and you should see an icon for that on the desktop as well. One difference between Linux and Windows is that you have to 'mount' your drives before you can do anything with them in the file manager. You do this by right clicking on them in turn and choosing 'Mount' (it's a little while since I last did this, it may be a left click !).

 

Then double click on the file manager to open it and you will be able to drag and drop your data - work, music, photos, etc. - to your external storage just as you would in Windows Explorer until you are satisfied that you have backed up everything you need to save. Then take the Puppy disc out, shut down the computer and disconnect your external storage. Your data is now safe.

 

If you have any problems with any of this, post back especially if your laptop refuses to boot from the disc. Your BIOS may be set so that the hard drive is the first item in the boot list and this may need to be altered to make the CD/DVD drive first.

 

Chris Cosgrove



#8 Bleky

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Posted 16 December 2014 - 08:53 AM

My friend is very busy so I can't.
Can we recover files using Ubuntu?
I can click "Try Ubuntu" and then copy everything important to the flash.

#9 JohnC_21

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Posted 16 December 2014 - 09:03 AM

Yes, If you have a Live Ubuntu disk and select "Try Ubuntu" you should be able to copy the files to an external drive. If you have never used Ubuntu before, you should see a USB flash drive icon appear in the Unity Bar (depends on your version of Ubuntu) on the left when you attach it. Double clicking the icon will mount the flash drive and a File Manager will open.






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