Hello, first time posting in these kind of forums. I’m used to googling around and finding the answer to my computer problems but so far no dice and I’m starting to get a wee bit stressed.
On Wednesday, my web browser FireFox and Adobe Flash player updated to the latest versions. I didn’t think anything of it until I attempted to play some videos and found the youtube ones crashing while other kinds of videos, often the HTML5 types (i.e. Vimeo) play but don’t have any sound at all.
I unchecked “Use smooth scrolling” and “Use hardware acceleration when available” as I seen advised when I looked up how to solve that problem but then I got the error where the youtube video tries to play the first few seconds three times as it tries lower or high quality settings before displaying its static “error” message and the other videos remain with no sound. I restarted the computer and reset firefox but I only came upon a solution when I temporarily disabled the speakers. When I re-enable the speaker, the sound comes back but soon it goes back to the status quo. It seemed to go away late Thursday morning and for the rest of the day but now its back.
I uninstalled Flash player and I thought that might be the cause but the youtube videos, which run on the inbuilt shockwave flash, just eventually become mute instead of crashing. Yesterday and today, some videos that continued playing as that came in and gained a static like sound, a bit like the sound that comes when things stutter and freeze, and the Blue Screen of Death appears. When I do the sound test for the speaker configuration this deep, it usually fails.
This problem isn’t restricted to my Firefox web browser. When I tried to watch both youtube and other kinds of videos on Internet Explorer, I encounter a similar kind of problem. I played a fifteen second clip I had on vlc media player and the sound during those times can ran from being mute initially to going in and out, sometimes with the same static.
This all takes place on a Dell Inspiron 15 3000 Series computer, which I got in September. The past few weeks, there have been mutes and adobe flash crashes but I was always able to get things working again with a refresh or opening and closing Firefox. But this is becoming a great problem and I would appreciate any advice or insight you might give to the cause and possible fix.