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Computer sporadically not allowing internet access despite being connected


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28 replies to this topic

#1 britlad1

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Posted 12 December 2014 - 08:27 PM

and when I try to use safe mode with networking it wont allow it either!

 

If someone could assist....  also I just downloaded and ran the Rkill programme and here is the print out if it helps... :-

 

 

 

Rkill 2.6.9 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 12/13/2014 01:18:24 AM in x64 mode.
Windows Version: Windows Vista ™ Ultimate

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\Windows\SysWOW64\ezSharedSvcHost.exe (PID: 2036) [WD-HEUR]

1 proccess terminated!

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * DFSR [Missing Service]
 * EMDMgmt [Missing Service]
 * slsvc [Missing Service]
 * SLUINotify [Missing Service]

 * FDResPub => %SystemRoot%\system32\svchost.exe -k LocalServiceAndNoImpersonation [Incorrect ImagePath]
 * KtmRm => %SystemRoot%\System32\svchost.exe -k NetworkServiceAndNoImpersonation [Incorrect ImagePath]
 * LanmanWorkstation => %SystemRoot%\System32\svchost.exe -k NetworkService [Incorrect ImagePath]
 * p2pimsvc => %SystemRoot%\System32\svchost.exe -k LocalServicePeerNet [Incorrect ImagePath]
 * p2psvc => %SystemRoot%\System32\svchost.exe -k LocalServicePeerNet [Incorrect ImagePath]
 * PNRPAutoReg => %SystemRoot%\System32\svchost.exe -k LocalServicePeerNet [Incorrect ImagePath]
 * PNRPsvc => %SystemRoot%\System32\svchost.exe -k LocalServicePeerNet [Incorrect ImagePath]
 * QWAVE => %windir%\system32\svchost.exe -k LocalServiceAndNoImpersonation [Incorrect ImagePath]
 * SCardSvr => %SystemRoot%\system32\svchost.exe -k LocalServiceAndNoImpersonation [Incorrect ImagePath]
 * SSDPSRV => %SystemRoot%\system32\svchost.exe -k LocalServiceAndNoImpersonation [Incorrect ImagePath]
 * TBS => %SystemRoot%\System32\svchost.exe -k LocalServiceAndNoImpersonation [Incorrect ImagePath]
 * upnphost => %SystemRoot%\system32\svchost.exe -k LocalServiceAndNoImpersonation [Incorrect ImagePath]
 * wcncsvc => %SystemRoot%\System32\svchost.exe -k LocalServiceAndNoImpersonation [Incorrect ImagePath]
 * WdiServiceHost => %SystemRoot%\System32\svchost.exe -k LocalService [Incorrect ImagePath]

 * Dhcp => %SystemRoot%\system32\dhcpcore.dll [Incorrect ServiceDLL]
 * Themes => %SystemRoot%\system32\themeservice.dll [Incorrect ServiceDLL]

Searching for Missing Digital Signatures:

 * No issues found.
 



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#2 Broni

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Posted 12 December 2014 - 09:05 PM

You abandoned this topic in the past: http://www.bleepingcomputer.com/forums/t/521114/help-neededa-black-command-type-box-keeps-appearing-and-disappearing/

Unless there is some good excuse I won't be wasting my time.


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#3 britlad1

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Posted 13 December 2014 - 07:38 AM

Well the black box hasn't been appearing in this instance.

 

I can't recall why I didn't pursue the matter previously, but I note it was January and i was moving home at that time so that would likely explain why I overlooked the matter.... but I was and am extremely grateful for any help which you may be able to offer/provide :)



#4 Broni

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Posted 13 December 2014 - 06:20 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"


NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 britlad1

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Posted 14 December 2014 - 05:59 PM

 Results of screen317's Security Check version 0.99.93  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
 Windows Firewall Enabled!  
avast! Antivirus   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 JavaFX 2.1.1    
 Java 7 Update 67  
 Java 8 Update 20  
 Java version 32-bit out of Date!
 Adobe Flash Player 16.0.0.235  
 Adobe Reader XI  
 Mozilla Firefox (34.0.5)
 Google Chrome (39.0.2171.71)
 Google Chrome (39.0.2171.95)
````````Process Check: objlist.exe by Laurent````````  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  
````````````````````End of Log``````````````````````
 



#6 britlad1

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Posted 14 December 2014 - 06:01 PM

Farbar Service Scanner Version: 21-07-2014
Ran by Paul (administrator) on 14-12-2014 at 23:00:26
Running from "C:\Users\Paul\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Action Center:
============

wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv: "C:\Windows\system32\wuaueng.dll".

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.

EventSystem Service is not running. Checking service configuration:
The start type of EventSystem service is OK.
The ImagePath of EventSystem service is OK.
The ServiceDll of EventSystem service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============

Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****



#7 britlad1

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Posted 14 December 2014 - 06:04 PM

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Paul (administrator) on 14-12-2014 at 23:03:12
Running from "C:\Users\Paul\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================
127.0.0.1    localhost
127.0.0.1    localhost

========================= IP Configuration: ================================

Broadcom 4313 802.11b/g/n = Wireless Network Connection (Connected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global defaultcurhoplimit=64 icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : Paul-HP
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : C0-CB-38-29-B5-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Broadcom 4313 802.11b/g/n
   Physical Address. . . . . . . . . : C0-CB-38-29-B5-3A
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::60bd:cd3c:2321:a5b7%11(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.3(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 14 December 2014 22:52:17
   Lease Expires . . . . . . . . . . : 14 December 2014 23:52:17
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 314624824
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-28-F5-12-90-FB-A6-B1-28-72
   DNS Servers . . . . . . . . . . . : 194.168.4.100
                                       194.168.8.100
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Reusable ISATAP Interface {928B7F2D-35D4-4E95-BA58-9521D17C6D27}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 16:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Reusable ISATAP Interface {8473EE12-1A90-4FD4-A559-4F8F500ED044}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{87E45338-7601-4532-B5BD-6DCD46399AB5}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  cache1.service.virginmedia.net
Address:  194.168.4.100

Name:    google.com
Addresses:  2a00:1450:4009:80c::1003
      74.125.230.231
      74.125.230.233
      74.125.230.229
      74.125.230.238
      74.125.230.232
      74.125.230.226
      74.125.230.228
      74.125.230.230
      74.125.230.227
      74.125.230.225
      74.125.230.224


Pinging google.com [74.125.230.228] with 32 bytes of data:
Reply from 74.125.230.228: bytes=32 time=28ms TTL=56
Reply from 74.125.230.228: bytes=32 time=30ms TTL=56

Ping statistics for 74.125.230.228:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 28ms, Maximum = 30ms, Average = 29ms
Server:  cache1.service.virginmedia.net
Address:  194.168.4.100

Name:    yahoo.com
Addresses:  98.139.183.24
      98.138.253.109
      206.190.36.45


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=143ms TTL=49
Reply from 98.138.253.109: bytes=32 time=143ms TTL=49

Ping statistics for 98.138.253.109:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 143ms, Maximum = 143ms, Average = 143ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 12...c0 cb 38 29 b5 3a ......Microsoft Virtual WiFi Miniport Adapter
 11...c0 cb 38 29 b5 3a ......Broadcom 4313 802.11b/g/n
  1...........................Software Loopback Interface 1
 17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 18...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1      192.168.0.3     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link       192.168.0.3    281
      192.168.0.3  255.255.255.255         On-link       192.168.0.3    281
    192.168.0.255  255.255.255.255         On-link       192.168.0.3    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.0.3    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.0.3    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 11    281 fe80::/64                On-link
 11    281 fe80::60bd:cd3c:2321:a5b7/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    281 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\wshbth.dll [36352] (Microsoft Corporation)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 09 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 10 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\wshbth.dll [47104] (Microsoft Corporation)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 09 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 10 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/14/2014 07:39:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1986142

Error: (12/14/2014 07:39:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1986142

Error: (12/14/2014 07:39:14 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/14/2014 07:39:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1984832

Error: (12/14/2014 07:39:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1984832

Error: (12/14/2014 07:39:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/14/2014 07:39:11 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1983100

Error: (12/14/2014 07:39:11 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1983100

Error: (12/14/2014 07:39:11 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (12/14/2014 07:39:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1981884


System errors:
=============
Error: (12/14/2014 10:57:20 PM) (Source: DCOM) (User: )
Description: 1084defragsvc{D20A3293-3341-4AE8-9AAF-8E397CB63C34}

Error: (12/14/2014 10:52:19 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/14/2014 10:52:19 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/14/2014 10:52:19 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/14/2014 10:52:19 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (12/14/2014 10:52:18 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068

Error: (12/14/2014 10:52:17 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (12/14/2014 10:52:17 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (12/14/2014 10:52:13 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (12/14/2014 10:52:10 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\Windows\System32\bcmihvsrv64.dll
Error Code: 21


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2014-12-14 22:23:50.688
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-14 22:23:49.799
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-14 22:22:22.816
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-14 22:22:22.411
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-14 22:22:21.865
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-14 22:22:21.381
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-14 22:22:20.929
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-14 22:22:20.492
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-14 22:22:19.883
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.

  Date: 2014-12-14 22:17:36.440
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\crypt32.dll because the set of per-page image hashes could not be found on the system.



 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
Acrobat.com (HKLM-x32\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 15.0.0.356 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 15.0.0.356 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.10) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.10 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM-x32\...\{9ECF7817-DB11-4FBA-9DF1-296A578D513A}) (Version: 11.5.7.609 - Adobe Systems, Inc)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.4.144 - Adobe Systems, Inc.)
Agatha Christie - Death on the Nile (x32 Version: 2.2.0.95 - WildTangent) Hidden
Amazon MP3 Downloader 1.0.9 (HKLM-x32\...\Amazon MP3 Downloader) (Version:  - )
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Avast Premier (HKLM-x32\...\Avast) (Version: 10.0.2208 - AVAST Software)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BroadCam Video Streaming Server (HKLM-x32\...\BroadCam) (Version: 2.26 - NCH Software)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11 Wireless LAN Adapter) (Version: 5.60.350.6 - Broadcom Corporation)
Brother MFL-Pro Suite MFC-7360N (HKLM-x32\...\{3ACCCFB3-7B17-4E9F-ACB0-46868FCD4487}) (Version: 1.1.3.0 - Brother Industries, Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 4.01 - Piriform)
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cisco WebEx Meetings (HKCU\...\ActiveTouchMeetingClient) (Version:  - Cisco WebEx LLC)
CyberLink DVD Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 7.0.3003 - CyberLink Corp.)
CyberLink DVD Suite (x32 Version: 7.0.3003 - CyberLink Corp.) Hidden
CyberLink PowerDVD 9 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.0.1.4217 - CyberLink Corp.)
CyberLink PowerDVD 9 (x32 Version: 9.0.1.4217 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.0.2511 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.0.2511 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Debut Video Capture Software (HKLM-x32\...\Debut) (Version: 1.82 - NCH Software)
Dora's Carnival Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
Energy Star Digital Logo (HKLM-x32\...\{BD1A34C9-4764-4F79-AE1F-112F8C89D3D4}) (Version: 1.0.1 - Hewlett-Packard)
Escape Rosecliff Island (x32 Version: 2.2.0.95 - WildTangent) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
ESU for Microsoft Windows 7 (HKLM-x32\...\{3877C901-7B90-4727-A639-B6ED2DD59D43}) (Version: 1.0.0 - Hewlett-Packard)
Express Burn (HKLM-x32\...\ExpressBurn) (Version: 4.68 - NCH Software)
FATE (x32 Version: 2.2.0.95 - WildTangent) Hidden
Final Drive Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
FUJIFILM MyFinePix Studio 3.1 (HKLM-x32\...\MyFinePix Studio_is1) (Version:  - )
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.95 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
GoToAssist Corporate (HKLM-x32\...\GoToAssist) (Version: 10.4.0.896 - Citrix Online, a division of Citrix Systems, Inc.)
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.4.10262.3295 - Hewlett-Packard)
HP Battery Check (HKLM-x32\...\HP Battery Check) (Version: 4.1.0.2 - Hewlett-Packard)
HP Battery Check (x32 Version: 4.1.0.2 - Hewlett-Packard) Hidden
HP Customer Experience Enhancements (x32 Version: 6.0.1.4 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{B360E24A-BF25-4353-AA79-1B54F509024A}) (Version: 1.0.0.0 - Hewlett-Packard)
HP Game Console (x32 Version:  - WildTangent) Hidden
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.1.3 - WildTangent)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.3611 - HP Photo Creations Powered by RocketLife)
HP Power Manager (HKLM-x32\...\{4B156358-CE9C-4E9F-8CAD-79AE86A68C60}) (Version: 1.0.3 - Hewlett-Packard Company)
HP Quick Launch (HKLM-x32\...\{EB58480C-0721-483C-B354-9D35A147999F}) (Version: 2.3.6 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{72D90DB3-A16A-4545-B555-868471101833}) (Version: 8.1.4186.3400 - Hewlett-Packard)
HP Software Framework (HKLM-x32\...\{4F74D585-BCDB-4316-80FC-264E5B8E883E}) (Version: 3.5.23.1 - Hewlett-Packard Company)
HP Wireless Assistant (HKLM\...\{B5FC1E1B-E70D-45F1-8E40-A3C30698B323}) (Version: 4.0.9.0 - Hewlett-Packard Company)
i-assess runtime utilities Version 3 (HKLM-x32\...\i-assess runtime utilities Version 3) (Version:  - )
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2131 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.2.1001 - Intel Corporation)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 7 Update 60 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417060FF}) (Version: 7.0.600 - Oracle)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java 8 Update 20 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418020F0}) (Version: 8.0.200 - Oracle Corporation)
Java 8 Update 20 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218020F0}) (Version: 8.0.200 - Oracle Corporation)
Java 8 Update 25 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418025F0}) (Version: 8.0.250 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.25.18 - Oracle Corporation) Hidden
Java™ 6 Update 20 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416020FF}) (Version: 6.0.200 - Sun Microsystems, Inc.)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Jewel Quest - Heritage (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.2907 - CyberLink Corp.)
LabelPrint (x32 Version: 2.5.2907 - CyberLink Corp.) Hidden
LightScribe System Software (HKLM-x32\...\{46BA053F-57B3-4153-BDB6-D37EEC8B12D7}) (Version: 1.18.15.1 - LightScribe)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Default Manager (x32 Version: 2.2.114.0 - Microsoft Corporation) Hidden
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x32 Version: 8.0.59193 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mozilla Firefox 34.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 34.0.5 (x86 en-US)) (Version: 34.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
Nitro Reader 3 (HKLM\...\{3C1F302A-CC25-488D-9C24-A76B95BC916F}) (Version: 3.0.6.3 - Nitro)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
Nuance PaperPort 12 (HKLM-x32\...\{6C0A559F-8583-4B5A-8B50-20BEE15D8E64}) (Version: 12.1.0000 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 1.00.0001 - Nuance Communications, Inc.)
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
PhotoNow! (HKLM-x32\...\InstallShield_{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.6904 - CyberLink Corp.)
PhotoNow! (x32 Version: 1.1.6904 - CyberLink Corp.) Hidden
Plants vs. Zombies (x32 Version: 2.2.0.95 - WildTangent) Hidden
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
Portrait Professional 11.1 Trial (HKLM-x32\...\PortraitProfessional11Trial_is1) (Version: 11.1 - Anthropics Technology Ltd.)
Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.4204 - CyberLink Corp.)
Power2Go (x32 Version: 6.1.4204 - CyberLink Corp.) Hidden
PowerDirector (HKLM-x32\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 8.0.3003 - CyberLink Corp.)
PowerDirector (x32 Version: 8.0.3003 - CyberLink Corp.) Hidden
PrimoPDF -- brought to you by Nitro PDF Software (HKLM-x32\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
RAF (HKLM-x32\...\{E6B43401-E818-4961-AFED-118DD8E87642}) (Version: 1.00.0001 - FUJIFILM Corporation)
Rapport (x32 Version: 3.5.1404.34 - Trusteer) Hidden
RealDownloader (x32 Version: 17.0.15.4 - RealNetworks, Inc.) Hidden
RealDownloader (x32 Version: 17.0.15.7 - RealNetworks) Hidden
RealNetworks - Microsoft Visual C++ 2008 Runtime (x32 Version: 9.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (Version: 10.0 - RealNetworks, Inc) Hidden
RealNetworks - Microsoft Visual C++ 2010 Runtime (x32 Version: 10.0 - RealNetworks, Inc) Hidden
RealPlayer Cloud (HKLM-x32\...\RealPlayer 17.0) (Version: 17.0.15 - RealNetworks)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.21.531.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6066 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Card Reader (HKLM-x32\...\{96AE7E41-E34E-47D0-AC07-1091A8127911}) (Version: 6.1.7600.30105 - Realtek Semiconductor Corp.)
RealUpgrade 1.1 (x32 Version: 1.1.0 - RealNetworks, Inc.) Hidden
Recovery Manager (x32 Version: 5.5.3023 - CyberLink Corp.) Hidden
RPS CRT (x32 Version: 9.0.34 - Virgin Media) Hidden
RtVOsd (HKLM\...\{F3D7AC17-1FF4-41A8-BB18-3FC39C65AEB9}) (Version: 1.0.3 - Realtek Semiconductor Corp.)
Scansoft PDF Professional (x32 Version:  - ) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Skype Click to Call (HKLM-x32\...\{6D1221A9-17BF-4EC0-81F2-27D30EC30701}) (Version: 7.3.16540.9015 - Microsoft Corporation)
Skype™ 6.21 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 6.21.104 - Skype Technologies S.A.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1020 - SUPERAntiSpyware.com)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
Trusteer Endpoint Protection (HKLM-x32\...\Rapport_msi) (Version: 3.5.1404.34 - Trusteer)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-0000000FF1CE}_HOMESTUDENTR_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_HOMESTUDENTR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_HOMESTUDENTR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_HOMESTUDENTR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
UpdateService (x32 Version: 1.0.0 - RealNetworks, Inc.) Hidden
Viber (HKCU\...\Viber) (Version: 3.0.0.134193 - Viber Media Inc)
Video Downloader (x32 Version: 1.0.0 - RealNetworks) Hidden
VideoPad Video Editor (HKLM-x32\...\VideoPad) (Version: 3.14 - NCH Software)
Virtual Villagers - The Secret City (x32 Version: 2.2.0.95 - WildTangent) Hidden
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Zuma Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden

========================= Devices: ================================

Name: Security Processor Loader Driver
Description: Security Processor Loader Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: spldr
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: avast! Revert
Description: avast! Revert
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: aswRvrt
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: RapportKE64
Description: RapportKE64
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RapportKE64
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.

Name: avast! VM Monitor
Description: avast! VM Monitor
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: aswVmm
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 26%
Total physical RAM: 2933.86 MB
Available physical RAM: 2167.12 MB
Total Pagefile: 5865.9 MB
Available Pagefile: 5139.77 MB
Total Virtual: 4095.88 MB
Available Virtual: 3988.5 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:450.23 GB) (Free:374.36 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15.24 GB) (Free:2.16 GB) NTFS
3 Drive e: (CURB_YOUR_ENTHUSIASM_S6_D1) (CDROM) (Total:6.99 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\PAUL-HP

Administrator            Guest                    Paul                     

========================= Restore Points ==================================

13-12-2014 13:13:43 Removed Java 8 Update 25
13-12-2014 13:20:50 Installed Rapport
14-12-2014 13:49:08 Installed iTunes

**** End of log ****
 



#8 Broni

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Posted 14 December 2014 - 07:03 PM

Why are you running all scans from safe mode?


My Website

p4433470.gif

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#9 britlad1

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Posted 14 December 2014 - 07:18 PM

Hi

 

I ran them in safe mode because I couldn't get on the internet in regular mode... it was saying "connected" but "no access " with a yellow triangle and exclamation mark in the bottom right hand corner.

 

Also I cannot "export" the log from malware bytes...I go into the log but there is no button allowing for the export...maybe it is off my screen as the window is long but I can only see so far and can't access the lower half of the screen (even in normal mode as for some reason having restarted the computer I now have access without going in safe mode)

 

On a separate note I don't have any sound on this now and can't play videos :(

 

Thanks.  I await further directions



#10 Broni

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Posted 14 December 2014 - 08:20 PM

Use second method to get MBAM log...

 

  • open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.

My Website

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#11 britlad1

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Posted 14 December 2014 - 08:27 PM

It wont allow select copy and paste.... no options are available on left or right click



#12 britlad1

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Posted 14 December 2014 - 08:33 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 14/12/2014
Scan Time: 23:07:25
Logfile: mbam result.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2014.12.14.07
Rootkit Database: v2014.12.08.03
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Paul

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 363715
Time Elapsed: 23 min, 50 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#13 britlad1

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Posted 14 December 2014 - 08:34 PM

I managed to hide task bar and that allowed me to access the Export button :)

 

 

Separate note: black command boxes are ocassionally appearing and disappearing  again :s  (culd it be the anti virus fighting against other applications??)



#14 Broni

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Posted 14 December 2014 - 08:36 PM

I don't know yet.

Go ahead with other scans.


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#15 britlad1

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Posted 15 December 2014 - 12:55 PM

Rkill 2.6.9 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 12/15/2014 05:50:20 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * C:\Windows\SysWOW64\ezSharedSvcHost.exe (PID: 3076) [WD-HEUR]

1 proccess terminated!

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1    localhost

Program finished at: 12/15/2014 05:54:25 PM
Execution time: 0 hours(s), 4 minute(s), and 5 seconds(s)






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