my 85 year old mother in law lives in another state and I have been trying to help her with her computer and printer. There are 4 hp files that she can't delete. she has tried deleting them one at a time and restarting the computer between each time. Is there an HP program that will delete them for her? She is still using windows XP. Her 10 year old printer finally died and a friend gave her this printer. I went on line and downloaded the driver for the F380 and sent it to her on a disk. I posted on the HP community forums 3 times and they didn't get it. They kept telling me to delete each one separately etc. Just as she has been trying to do. Any help would be greatly appreciated.