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Internet explorer 11 keeps closing


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6 replies to this topic

#1 discoduck

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Posted 11 December 2014 - 10:46 PM

my internet explorer keeps acting up. i open it and a few seconds later it goes white and the dialog box pop up stating

 A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution

is available. i've tried resetting it and a repair install and running with no add ons but it still does this. 

 

 



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#2 matthewjonson23

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Posted 12 December 2014 - 06:54 AM

Turn Internet Explorer off and on

 

Follow these steps one by one:
 
Step 1: Search>Enter Windows features>click Settings>click Turn Windows features on or off
 
Step 2: Windows Features dialog box>clear the Internet Explorer 11 check box>click Yes in the dialog box that asks if you want to turn Internet Explorer 11 off
 
Step 3: Internet Explorer 11 check box>Turn Internet Explorer 11 back on>OK
 
Hope this will work.


#3 hamluis

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Posted 12 December 2014 - 04:45 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 discoduck

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Posted 12 December 2014 - 10:05 PM

ok here is the minitoolbox text

 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by kenneth cooper (administrator) on 12-12-2014 at 21:56:26
Running from "C:\Users\kenneth cooper\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/12/2014 09:38:37 PM) (Source: Google Update) (User: kennethcooper)
Description: Network Request Error.
Error: 0x80072ee2. Http status code: 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (12/12/2014 08:51:32 PM) (Source: Google Update) (User: kennethcooper)
Description: Network Request Error.
Error: 0x80072efe. Http status code: 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (12/12/2014 08:49:22 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/12/2014 06:05:40 AM) (Source: Google Update) (User: kennethcooper)
Description: Network Request Error.
Error: 0x80072efe. Http status code: 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (12/12/2014 06:03:40 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/12/2014 05:51:48 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17420, time stamp: 0x545ad2f4
Faulting module name: urlmon.dll, version: 11.0.9600.17496, time stamp: 0x546fe3bb
Exception code: 0xc0000005
Fault offset: 0x0000000000055b58
Faulting process id: 0xee8
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (12/12/2014 05:49:30 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17420, time stamp: 0x545ad2f4
Faulting module name: urlmon.dll, version: 11.0.9600.17496, time stamp: 0x546fe3bb
Exception code: 0xc0000005
Fault offset: 0x0000000000055b58
Faulting process id: 0x10d0
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (12/12/2014 05:49:30 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17420, time stamp: 0x545ad2f4
Faulting module name: urlmon.dll, version: 11.0.9600.17496, time stamp: 0x546fe3bb
Exception code: 0xc0000005
Fault offset: 0x0000000000055b58
Faulting process id: 0x1620
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
Error: (12/12/2014 05:37:48 AM) (Source: Google Update) (User: kennethcooper)
Description: Network Request Error.
Error: 0x80072efe. Http status code: 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (12/12/2014 05:19:47 AM) (Source: Application Error) (User: )
Description: Faulting application name: iexplore.exe, version: 11.0.9600.17420, time stamp: 0x545ad2f4
Faulting module name: urlmon.dll, version: 11.0.9600.17496, time stamp: 0x546fe3bb
Exception code: 0xc0000005
Fault offset: 0x0000000000055b58
Faulting process id: 0xed4
Faulting application start time: 0xiexplore.exe0
Faulting application path: iexplore.exe1
Faulting module path: iexplore.exe2
Report Id: iexplore.exe3
 
 
System errors:
=============
Error: (12/12/2014 06:06:12 AM) (Source: Service Control Manager) (User: )
Description: The HP Support Assistant Service service failed to start due to the following error: 
%%1053
 
Error: (12/12/2014 06:06:12 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the HP Support Assistant Service service to connect.
 
Error: (12/12/2014 06:05:13 AM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (12/12/2014 05:51:23 AM) (Source: DCOM) (User: kennethcooper)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}kennethcooperkenneth cooperS-1-5-21-231989761-46154965-1395514480-1001LocalHost (Using LRPC)
 
Error: (12/12/2014 05:51:17 AM) (Source: DCOM) (User: kennethcooper)
Description: machine-defaultLocalActivation{9BA05972-F6A8-11CF-A442-00A0C90A8F39}{9BA05972-F6A8-11CF-A442-00A0C90A8F39}kennethcooperkenneth cooperS-1-5-21-231989761-46154965-1395514480-1001LocalHost (Using LRPC)
 
Error: (12/12/2014 05:26:52 AM) (Source: ipnathlp) (User: )
Description: 0
 
Error: (12/12/2014 05:14:18 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (12/12/2014 05:14:18 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
 
Error: (12/12/2014 05:14:07 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error: 
%%1053
 
Error: (12/12/2014 05:14:07 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Windows Search service to connect.
 
 
Microsoft Office Sessions:
=========================
Error: (12/12/2014 09:38:37 PM) (Source: Google Update)(User: kennethcooper)
Description: Network Request Error.
Error: 0x80072ee2. Http status code: 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (12/12/2014 08:51:32 PM) (Source: Google Update)(User: kennethcooper)
Description: Network Request Error.
Error: 0x80072efe. Http status code: 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (12/12/2014 08:49:22 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/12/2014 06:05:40 AM) (Source: Google Update)(User: kennethcooper)
Description: Network Request Error.
Error: 0x80072efe. Http status code: 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (12/12/2014 06:03:40 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/12/2014 05:51:48 AM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.17420545ad2f4urlmon.dll11.0.9600.17496546fe3bbc00000050000000000055b58ee801d015f98da7b929C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\urlmon.dlldead4ed8-81ec-11e4-b1e4-38eaa7de7035
 
Error: (12/12/2014 05:49:30 AM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.17420545ad2f4urlmon.dll11.0.9600.17496546fe3bbc00000050000000000055b5810d001d015f93b882e93C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\urlmon.dll8c750bc6-81ec-11e4-b1e4-38eaa7de7035
 
Error: (12/12/2014 05:49:30 AM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.17420545ad2f4urlmon.dll11.0.9600.17496546fe3bbc00000050000000000055b58162001d015f93b5bedceC:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\urlmon.dll8c7532d7-81ec-11e4-b1e4-38eaa7de7035
 
Error: (12/12/2014 05:37:48 AM) (Source: Google Update)(User: kennethcooper)
Description: Network Request Error.
Error: 0x80072efe. Http status code: 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=IE, direct connection.
trying CUP:WinHTTP.
Send request returned 0x80072efe. Http status code 0.
trying WinHTTP.
Send request returned 0x80072ee2. Http status code 0.
trying CUP:iexplore.
Send request returned 0x80004005. Http status code 0.
Trying config: source=auto, wpad=1, script=.
trying CUP:WinHTTP.
Send request returned 0x80072
 
Error: (12/12/2014 05:19:47 AM) (Source: Application Error)(User: )
Description: iexplore.exe11.0.9600.17420545ad2f4urlmon.dll11.0.9600.17496546fe3bbc00000050000000000055b58ed401d015f515073031C:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\urlmon.dll65d54d8f-81e8-11e4-b1e4-38eaa7de7035
 
 
 
=========================== Installed Programs ============================
Adobe Flash Player 16 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Flash Player 16 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 16.0.0.235 - Adobe Systems Incorporated)
Adobe Photoshop 7.0 (HKLM-x32\...\Adobe Photoshop 7.0) (Version: 7.0 - Adobe Systems, Inc.)
Adobe Reader X (10.1.13) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.13 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.3.153 - Adobe Systems, Inc.)
AMD Accelerated Video Transcoding (Version: 13.15.100.30830 - Advanced Micro Devices, Inc.) Hidden
AMD APP SDK Runtime (Version: 10.0.873.1 - Advanced Micro Devices Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2013.0830.1944.33589 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{1E9871B6-7C44-9A3A-A1C0-F9729663C7F5}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
AMD Drag and Drop Transcoding (Version: 2.00.0000 - Advanced Micro Devices, Inc.) Hidden
AMD Fuel (Version: 2013.0830.1944.33589 - Advanced Micro Devices, Inc.) Hidden
AMD Media Foundation Decoders (Version: 1.0.80830.1925 - Advanced Micro Devices, Inc.) Hidden
AMD Steady Video Plug-In  (Version: 2.06.0000 - AMD) Hidden
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 9.2 - Atheros)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.0.2208 - AVAST Software)
Bejeweled 3 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Bing Bar (HKLM-x32\...\{3365E735-48A6-4194-9988-CE59AC5AE503}) (Version: 7.3.132.0 - Microsoft Corporation)
Blackhawk Striker 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
Blio (HKLM-x32\...\{74A8E1BE-D438-4C35-ABFF-3A1EAF17526E}) (Version: 2.2.8530 - K-NFB Reading Technology, Inc.)
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2013.0830.1944.33589 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2013.0830.1944.33589 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2013.0830.1944.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2013.0830.1943.33589 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2013.0830.1944.33589 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.25 - Piriform)
Chuzzle Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Cradle of Rome 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 3.5.2.4725 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 3.5.2.4725 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DivX Setup (HKLM-x32\...\DivX Setup) (Version: 2.7.0.31 - DivX, LLC)
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
ESU for Microsoft Windows 7 SP1 (HKLM-x32\...\{768A6276-5822-489C-8A2B-67190F745655}) (Version: 4.1.2 - Hewlett-Packard)
Evernote v. 4.5.2 (HKLM-x32\...\{8CE152BA-1D16-11E1-867D-984BE15F174E}) (Version: 4.5.2.5904 - Evernote Corp.)
Farm Frenzy (x32 Version: 2.2.0.98 - WildTangent) Hidden
Farmscapes (x32 Version: 2.2.0.98 - WildTangent) Hidden
FATE (x32 Version: 2.2.0.97 - WildTangent) Hidden
Final Drive Fury (x32 Version: 2.2.0.95 - WildTangent) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
Hoyle Card Games (x32 Version: 2.2.0.95 - WildTangent) Hidden
HP 3D DriveGuard (HKLM\...\{54CE68A8-4F2D-4328-B1F7-D6C720405F7F}) (Version: 4.2.9.1 - Hewlett-Packard Company)
HP Application Assistant (HKLM\...\{0CE7EBAF-157D-4111-9146-057CB2A4023E}) (Version: 1.1.466.3970 - Hewlett-Packard)
HP Auto (Version: 1.0.12935.3667 - Hewlett-Packard Company) Hidden
HP Client Services (Version: 1.1.12938.3539 - Hewlett-Packard) Hidden
HP CoolSense (HKLM-x32\...\{59F8C5AA-91BD-423D-BF05-09A80F39898F}) (Version: 2.10.62 - Hewlett-Packard Company)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{EDA2B6DE-C67C-4FD7-AF6A-9D79E002707C}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.2.5 - WildTangent)
HP Launch Box (HKLM\...\{5A847522-375C-4D05-BD3D-88C450CC047F}) (Version: 1.1.5 - Hewlett-Packard Company)
HP MovieStore (HKLM-x32\...\{9008D736-35CA-40DB-A2BE-5F32D954E5AA}) (Version: 2.1.21096.0 - Hewlett-Packard Company)
HP MovieStore (x32 Version: 2.1.096 - Hewlett-Packard) Hidden
HP On Screen Display (HKLM-x32\...\{ED1BD69A-07E3-418C-91F1-D856582581BF}) (Version: 1.3.5 - Hewlett-Packard Company)
HP Power Manager (HKLM-x32\...\{D8BCE5B9-67CF-4F3F-93AE-3ACC754C72EB}) (Version: 1.4.7 - Hewlett-Packard Company)
HP Product Detection (HKLM-x32\...\{ACAA0152-96A4-4D93-92F5-1B4728C3D984}) (Version: 11.15.0008 - HP)
HP Quick Launch (HKLM-x32\...\{53B17A98-5BF0-40BC-AAFF-850A357975AC}) (Version: 2.7.2 - Hewlett-Packard Company)
HP Recovery Manager (x32 Version: 2.0.0 - Hewlett-Packard) Hidden
HP Security Assistant (HKLM\...\{F9DF0B5D-554B-45D2-8698-7C467FAF4BCA}) (Version: 2.0.2 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1}) (Version: 9.0.15109.3899 - Hewlett-Packard Company)
HP Setup Manager (HKLM-x32\...\{AE856388-AFAD-4753-81DF-D96B19D0A17C}) (Version: 1.2.14901.3869 - Hewlett-Packard Company)
HP Software Framework (HKLM-x32\...\{675D093B-815D-47FD-AB2C-192EC751E8E2}) (Version: 4.6.10.1 - Hewlett-Packard Company)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6381.0 - IDT)
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Jewel Quest Mysteries: The Seventh Gate Collector's Edition (x32 Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (x32 Version: 2.2.0.95 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Letters from Nowhere 2 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Luxor HD (x32 Version: 2.2.0.98 - WildTangent) Hidden
Mah Jong Medley (x32 Version: 2.2.0.95 - WildTangent) Hidden
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.5139.5005 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.31010.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft WSE 3.0 Runtime (x32 Version: 3.0.5305.0 - Microsoft Corp.) Hidden
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
opensource (x32 Version: 1.0.14960.3876 - Your Company Name) Hidden
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.98 - WildTangent) Hidden
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.29004 - Realtek Semiconductor Corp.)
RockMelt (HKCU\...\RockMelt) (Version: 0.16.91.483 - RockMelt, Inc.)
RollerCoaster Tycoon 3: Platinum (x32 Version: 2.2.0.98 - WildTangent) Hidden
Shopping InContext (HKCU\...\{4E002314-9999-4402-9823-1CB9E6098849}_is1) (Version: 3.5 - InContext Solutions, Inc)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1164 - SUPERAntiSpyware.com)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.27.1 - Synaptics Incorporated)
The Treasures of Mystery Island: The Ghost Ship (x32 Version: 2.2.0.98 - WildTangent) Hidden
Torchlight (x32 Version: 2.2.0.98 - WildTangent) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
VC80CRTRedist - 8.0.50727.6195 (x32 Version: 1.2.0 - DivX, Inc) Hidden
Virtual Villagers 4 - The Tree of Life (x32 Version: 2.2.0.98 - WildTangent) Hidden
WhoCrashed 4.01 (HKLM\...\WhoCrashed_is1) (Version:  - Resplendence Software Projects Sp.)
WildTangent Games App (HP Games) (x32 Version: 4.0.5.32 - WildTangent) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 49%
Total physical RAM: 3560.37 MB
Available physical RAM: 1803.64 MB
Total Pagefile: 7118.91 MB
Available Pagefile: 4946.57 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.56 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:575.73 GB) (Free:470.18 GB) NTFS
2 Drive d: (Recovery) (Fixed) (Total:20.14 GB) (Free:2.17 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.08 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\KENNETHCOOPER
 
Administrator            Guest                    kenneth cooper           
 
 
**** End of log ****
 
 
and here is the snapshot link with speccy
 


#5 hamluis

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Posted 13 December 2014 - 11:10 AM

Appears to be something wrong with the listed website of some errors.  Link posted indicates secure access, but the info I see for site does not indicate severe access required.
 
Url=https://us-w1.rockmelt.com/update/1.0/update
 
According to Wikipedia...browser is not currently supported.
 
"Although the browser was launched in private beta on November 8, 2010%5B4%5D for desktop, it is not currently supported on the PC or Mac due to work on the iPad and other mobile releases. Rockmelt is now exclusively for iOS (both iPhone and iPad) and Android with versions for Windows 8, and desktop planned."
 
The Rockmelt website ields no useful data.  Appears to me that various websites offering downloads of this browser...may also be daily targets of malware or other undesireable apps.
 
I would uninstall this, run the chkdsk /r command and see how system then runs.
 
svchost.exe     Process ID: 1048      User: SYSTEM     Domain: NT AUTHORITY     Path: C:\Windows\system32\svchost.exe 

  Memory Usage: 45 MB      Peak Memory Usage: 1.06 GB

 

I would be concerned about the above .  That much memory usage at peak...is highly unusual.

 

Listed installed program:  opensource (x32 Version: 1.0.14960.3876 -, I have no idea what this is...do you?

 

Louis


 



#6 discoduck

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Posted 14 December 2014 - 05:23 AM

i'm not sure what it is but i downloaded mozilla firefox so i dont have to use rockmelt anymore im going to uninstall and run chkdsk /r



#7 discoduck

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Posted 14 December 2014 - 08:54 AM

i ran  the chkdsk /r and it found nothing but internet explorer still acts up when i try to use it.






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