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Windows 7: download and exe errors


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44 replies to this topic

#1 chopstickchick

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Posted 11 December 2014 - 05:43 PM

Hi Guys, I'm new and in serious need of some help.

 

The issue: I'm not able to download and install anything.

The errors: ERROR! can't initialize plug-ins directory. Please try again later.

 

The history: I had some suspiciousness going on with my programs. Something sneaky had snuck in. I uninstalled said suspicious character and now I've broken the laptop and quite possibly my sanity. I've tried every possible way to fix this and nothing is working. I throw myself at the mercy of the forum. Please help me.

 

I saw a similar post from a while back and followed the instructions for the cmd scannow. :( i don't know what else to do. I've been hunched over my computer for days now. I finally tried the microsoft  fix it...and guess what? I cant download the program to fix it. It gives me the runaround with troubleshooting but my troubleshooter is giving me an error as well.

 

How the heck did I break it so badly? All I wanted to do was install VLC.

 

:busy:  :thumbdown: :ranting:  

 

Thanks!

Joey


Edited by hamluis, 12 December 2014 - 02:58 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

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Posted 11 December 2014 - 06:30 PM

Boot into safe mode with networking and try the following :).

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis


Edited by hamluis, 11 December 2014 - 06:31 PM.


#3 chopstickchick

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Posted 11 December 2014 - 08:56 PM

Hi Louis,Thanks for your help. Let's see if I've done this correctly. 

 

http://speccy.piriform.com/results/5ihvVa7V2aaX6QhzilbqxND

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Joey (administrator) on 11-12-2014 at 19:33:19
Running from "C:\Users\Joey\Downloads"
Microsoft Windows 7 Home Premium   (X64)
Boot Mode: Network
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/11/2014 07:24:10 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1193938
 
Error: (12/11/2014 07:24:09 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1193938
 
Error: (12/11/2014 07:24:09 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/11/2014 07:24:08 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1192940
 
Error: (12/11/2014 07:24:08 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1192940
 
Error: (12/11/2014 07:24:08 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/11/2014 07:24:07 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1191941
 
Error: (12/11/2014 07:24:07 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1191941
 
Error: (12/11/2014 07:24:07 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/11/2014 07:24:06 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1190912
 
 
System errors:
=============
Error: (12/11/2014 07:31:34 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/11/2014 07:31:34 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/11/2014 07:31:34 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/11/2014 07:31:15 PM) (Source: Service Control Manager) (User: )
Description: The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1068
 
Error: (12/11/2014 07:29:47 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: 
%%1068
 
Error: (12/11/2014 07:29:46 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}
 
Error: (12/11/2014 07:29:46 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
 
Error: (12/11/2014 07:29:42 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/11/2014 07:29:42 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/11/2014 07:29:42 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (12/11/2014 07:24:10 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1193938
 
Error: (12/11/2014 07:24:09 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1193938
 
Error: (12/11/2014 07:24:09 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/11/2014 07:24:08 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1192940
 
Error: (12/11/2014 07:24:08 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1192940
 
Error: (12/11/2014 07:24:08 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/11/2014 07:24:07 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1191941
 
Error: (12/11/2014 07:24:07 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 1191941
 
Error: (12/11/2014 07:24:07 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second
 
Error: (12/11/2014 07:24:06 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1190912
 
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 15.0.0.249 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 15.0.0.249 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.246 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.2.122 - Adobe Systems, Inc.)
Amazon Kindle (HKLM-x32\...\Amazon Kindle) (Version:  - Amazon)
Amazon MP3 Downloader 1.0.18 (HKCU\...\Amazon MP3 Downloader) (Version: 1.0.18 - Amazon Services LLC)
Amazon Music (HKCU\...\Amazon Amazon Music) (Version: 3.6.0.671 - Amazon Services LLC)
Amazon Unbox Video (HKLM-x32\...\InstallShield_{54A4839E-87F8-4BD1-9682-A349E9943F0A}) (Version: 2.2.0.153 - Amazon.com)
Amazon Unbox Video (x32 Version: 2.2.0.153 - Amazon.com) Hidden
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ASUS AI Recovery (HKLM-x32\...\{06585B02-F20D-4AB2-9A64-86EF2AE0F8F0}) (Version: 1.0.10 - ASUS)
ASUS CopyProtect (HKLM-x32\...\{6B77A7F6-DD63-4F13-A6FF-83137A5AC354}) (Version: 1.0.0015 - ASUS)
ASUS Data Security Manager (HKLM-x32\...\{FA2092C5-7979-412D-A962-6485274AE1EE}) (Version: 1.00.0014 - ASUS)
ASUS FancyStart (HKLM-x32\...\{2B81872B-A054-48DA-BE3B-FA5C164C303A}) (Version: 1.0.8 - ASUSTeK Computer Inc.)
ASUS LifeFrame3 (HKLM-x32\...\{1DBD1F12-ED93-49C0-A7CC-56CBDE488158}) (Version: 3.0.21 - ASUS)
ASUS Live Update (HKLM-x32\...\{E657B243-9AD4-4ECC-BE81-4CCF8D667FD0}) (Version: 2.5.9 - ASUS)
ASUS MultiFrame (HKLM-x32\...\{9D48531D-2135-49FC-BC29-ACCDA5396A76}) (Version: 1.0.0021 - ASUS)
ASUS Power4Gear Hybrid (HKLM\...\{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}) (Version: 1.1.42 - ASUS)
ASUS SmartLogon (HKLM-x32\...\{64452561-169F-4A36-A2FF-B5E118EC65F5}) (Version: 1.0.0009 - ASUS)
ASUS Splendid Video Enhancement Technology (HKLM-x32\...\{0969AF05-4FF6-4C00-9406-43599238DE0D}) (Version: 1.02.0028 - ASUS)
ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.20 - asus)
ASUS WebStorage (HKLM-x32\...\ASUS WebStorage) (Version: 2.0.46.1429 - eCareme Technologies, Inc.)
AsusVibe2.0 (HKLM-x32\...\Asus Vibe2.0) (Version: 2.0.3.585 - ASUSTEK)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0007 - ASUS)
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4794 - AVG Technologies)
AVG 2014 (Version: 14.0.4235 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4794 - AVG Technologies) Hidden
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brink (HKLM-x32\...\Steam App 22350) (Version:  - Splash Damage)
calibre (HKLM-x32\...\{68CB6F31-38D0-448F-89CD-CE83BD8F99F3}) (Version: 1.42.0 - Kovid Goyal)
Complément Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Complemento Messenger (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.111.0.63 - Conexant)
Control ActiveX de Windows Live Mesh para conexiones remotas (HKLM-x32\...\{04668DF2-D32F-4555-9C7E-35523DCD6544}) (Version: 15.4.5722.2 - Microsoft Corporation)
ControlDeck (HKLM-x32\...\{5B65EF64-1DFA-414A-8C94-7BB726158E21}) (Version: 1.0.9 - ASUS)
Contrôle ActiveX Windows Live Mesh pour connexions à distance (HKLM-x32\...\{55D003F4-9599-44BF-BA9E-95D060730DD3}) (Version: 15.4.5722.2 - Microsoft Corporation)
Controlo ActiveX do Windows Live Mesh para Ligações Remotas (HKLM-x32\...\{E54EEB5D-41ED-40FE-B4A8-8565DB81469B}) (Version: 15.4.5722.2 - Microsoft Corporation)
Counter-Strike: Source (HKLM-x32\...\Steam App 240) (Version:  - Valve)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.1908 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.1908 - CyberLink Corp.) Hidden
CyberLink Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 6.1.3602c - CyberLink Corp.)
CyberLink Power2Go (x32 Version: 6.1.3602c - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Driver Support (HKLM-x32\...\{597FB4A5-DD86-4316-A410-7E8074CC2CCE}) (Version: 9.1 - PC Drivers Headquarters, LP)
ETDWare PS/2-x64 7.0.5.16_WHQL (HKLM\...\Elantech) (Version: 7.0.5.16 - ELAN Microelectronics Corp.)
Fast Boot (HKLM\...\{13F4A7F3-EABC-4261-AF6B-1317777F0755}) (Version: 1.0.7 - ASUS)
Galeria de Fotografias do Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galería fotográfica de Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Galerie de photos Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.71 - Google Inc.)
Google Drive (HKLM-x32\...\{C60F3836-333A-4AE2-B526-CFDBA143A9BA}) (Version: 1.18.7821.2489 - Google, Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Google+ Auto Backup (HKLM-x32\...\{A50DE037-B5C0-4C8A-8049-B0C576B313D1}) (Version: 1.0.21.81 - Google)
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.232 - SurfRight B.V.)
iCloud (HKLM\...\{309768A4-A2BB-4930-A5A2-8169678C9B4C}) (Version: 4.0.6.28 - Apple Inc.)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2125 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 6.0.0.1179 - Intel Corporation)
Itibiti RTC (x32 Version: 0.0.1 - Itibiti Inc) Hidden
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.25.18 - Oracle Corporation) Hidden
JMicron Ethernet Adapter NDIS Driver (HKLM-x32\...\{96DCEE2F-98EE-4F80-8C0F-7C04D1FB9D7F}) (Version: 6.0.23.4 - JMicron Technology Corp.)
JMicron Flash Media Controller Driver (HKLM-x32\...\{26604C7E-A313-4D12-867F-7C6E7820BE4C}) (Version: 1.0.33.2 - JMicron Technology Corp.)
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
K_Series_ScreenSaver_EN (HKLM-x32\...\K_Series_ScreenSaver_EN) (Version:  - )
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Messenger ???? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Messenger ????? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.4763.1000 - Microsoft Corporation) Hidden
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Mozilla Firefox 23.0.1 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 23.0.1 (x86 en-US)) (Version: 23.0.1 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 23.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM-x32\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
Nuance PDF Reader (HKLM-x32\...\{B480904D-F73F-4673-B034-8A5F492C9184}) (Version: 6.00.0041 - Nuance Communications, Inc.)
Picasa 3 (HKLM-x32\...\Picasa 3) (Version: 3.9 - Google, Inc.)
Search App by Ask (HKLM-x32\...\{4F524A2D-5350-4500-76A7-A758B70C1500}) (Version: 12.21.0.114 - APN, LLC)
Shopping App by Ask (HKLM-x32\...\{4F524A2D-5354-2D53-5045-A758B70C1500}) (Version: 12.21.0.115 - APN, LLC)
Shutterfly Express Uploader (HKLM-x32\...\com.Shutterfly.ExpressUploader) (Version: 1.1.0.0 - Shutterfly, Inc.)
Shutterfly Express Uploader (x32 Version: 1.1.0 - Shutterfly, Inc.) Hidden
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
Steam (HKLM-x32\...\{048298C9-A4D3-490B-9FF9-AB023A9238F3}) (Version: 1.0.0.0 - Valve Corporation)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
syncables desktop SE (HKLM-x32\...\{341697D8-9923-445E-B42A-529E5A99CB7A}) (Version: 5.5.746.11492 - syncables)
Trend Micro Titanium Internet Security (HKLM\...\{ABBD4BA8-6703-40D2-AB1E-5BB1F7DB49A4}) (Version: 3.0 - Trend Micro Inc.)
Trend Micro Titanium Internet Security (Version: 3.00 - Trend Micro Inc.) Hidden
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2468871) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2533523) (Version: 1 - Microsoft Corporation)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (HKLM-x32\...\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}.KB2600217) (Version: 1 - Microsoft Corporation)
Update for Zip Opener (HKCU\...\Digital Sites) (Version:  - Update for Zip Opener)
USB 2.0 VGA UVC WebCam (HKLM\...\USB 2.0 VGA UVC WebCam) (Version:  - )
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VoiceZoneConnect (HKLM-x32\...\com.twc.voicezoneconnect) (Version: 1.5.0 - Time Warner Cable Media Inc)
VoiceZoneConnect (x32 Version: 1.5.0 - Time Warner Cable Media Inc) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Messenger Companion Core (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ???? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ??? (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.30.3 - ASUS)
Wireless Console 3 (HKLM-x32\...\{20FDF948-C8ED-4543-A539-F7F4AEF5AFA2}) (Version: 3.0.19 - ASUS)
Zip Opener Packages (HKCU\...\Zip Opener Packages) (Version:  - )
??????? Windows Live Mesh ActiveX ??(????) (HKLM-x32\...\{F992409C-9D10-4AE2-BAEB-B5409AD3785E}) (Version: 15.4.5722.2 - Microsoft Corporation)
??????? Windows Live Mesh ActiveX ??? (HKLM-x32\...\{622DE1BE-9EDE-49D3-B349-29D64760342A}) (Version: 15.4.5722.2 - Microsoft Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 45%
Total physical RAM: 3884.37 MB
Available physical RAM: 2119.65 MB
Total Pagefile: 7766.88 MB
Available Pagefile: 6035.02 MB
Total Virtual: 4095.88 MB
Available Virtual: 3987.27 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:197.55 GB) (Free:93.96 GB) NTFS
2 Drive d: (Data) (Fixed) (Total:243.21 GB) (Free:243.1 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JOEY-PC
 
Administrator            Guest                    Joey                     
Kalina                   Roger                    
 
 
**** End of log ****


#4 hamluis

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Posted 12 December 2014 - 02:58 PM

AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4794 - AVG Technologies)
AVG 2014 (Version: 14.0.4235 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4794 - AVG Technologies) Hidden
 
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.232 - SurfRight B.V.)
 
Itibiti RTC (x32 Version: 0.0.1 - Itibiti Inc) Hidden
 
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
 
Search App by Ask
Shopping App by Ask
 
Trend Micro Titanium Internet Security
 
I would uninstall each of the above, although I can't find a good reference for what ititbits might be.  Having Trend Micro Internet and AVG installed...provides potential for unexpected problems, since each is an AV.  General consensus is one AV program only.
 
Not sure what the purpose of installing McAfee product is...but it presents a potential for problems due to other AV products installed.
 
I see no value in having Hitman Pro installed.  Although it purports not to conflict with other installed AV programs, I believe that Windows may not like two continuous scanning AV programs.
 
Anything related to the Ask toolbar installation...may be considered adware/malware, IMO.  Moving topic to Am I Infected forum for a look by the more knowledgeable.
 
Louis


#5 noknojon

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Posted 12 December 2014 - 03:32 PM

Hello -

Generally speaking, you did not need to be moved to Am I Infected area, as the programs (although overdone) are OK.

 

General Quote from Itibiti RTC developers. - - Itibiti is a fully customizable app that allows businesses to create their own social entertainment platform. With our technology, brands can have their own desktop application designed to suit any business needs. Customize your own branded environment with video content, advertising campaigns, promotional offerings and integrate a direct line of communication that allows your consumers to initiate a phone call with you instantly. KNCTR gives you the ability to stay connected with the people that matter most. Call any mobile or landline phone number across North America, absolutely FREE! All you need is a headset plugged into your computer, an Internet connection, and KNCTR. It’s that easy. Make free phone calls to anywhere in the USA and Canada at no extra charge whether local or long distance. KNCTR also makes a great travel tool! You can keep in touch and always call back home for free, wherever you go.- End Quote.

 

Please remove these 2 (below) listed programs, (look in Programs and Features)  select one Antivirus program to stay. They will not harm you, but are now "extra garbage" too carry.

Remove Search App by Ask and Shopping App by Ask first

 
NOW : Select only one program from below >> Please ask if you want help. They will not harm you, but are now "extra unwanted garbage" too carry.
 
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4794 - AVG Technologies)
AVG 2014 (Version: 14.0.4235 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4794 - AVG Technologies) Hidden
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
HitmanPro 3.7 (HKLM\...\HitmanPro37) (Version: 3.7.9.232 - SurfRight B.V.)
Trend Micro Titanium Internet Security
 
Thank You -


#6 chopstickchick

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Posted 12 December 2014 - 03:34 PM

Thank you, Louis. I'm on my cell right now so I can't reference all your points. HitMan Pro was just installed a few days ago to clean up some stubborn issues. I will remove the programs you have indicated. As for the Ask apps. I was able to remove the toolbar but those two you listed won't Uninstall from the control panel. I will look around the other forum when I can get on my computer.

Thanks again,
Joey

#7 chopstickchick

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Posted 12 December 2014 - 03:43 PM

Noknojon,
Thank you. In your opinion with AV would you suggest? I think the Titanium was was was on the laptop when I purchased it.

As I said before, I will check the AV posts when I get home, but off the top of your head is there a history with Ask apps being difficult to remove? It has been very frustrating trying remove those.

Thanks!You guys are so great for taking the time to help. I really appreciate it.
Joey

#8 noknojon

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Posted 12 December 2014 - 04:02 PM

Hi -

If those 2 programs have gone "hidden" we will flush them out.

 

Please download and run RKill by Grinler.
 A black DOS box will appear for a short time and then disappear.
 This is normal and indicates the tool ran successfully.
 At most the tool will usually run for about 2 minutes
 Please Copy / Paste the small log back here.

Do not reboot your computer until you complete the next step.

 NOW : This next program may (should) remove the ASK Apps, or often there is a at the end of the line that removes it.

  • Download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
     * Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button (only once)
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button only once for accuracy.
  • A report (AdwCleaner[R0].txt) will open in Notepad for your review.
  • Check the listed removals and see if you are OK with them.
  • If you have questions, post the Report log back here.

 Next

  • Click on the Clean button only once for accuracy
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK finally to allow AdwCleaner to Restart the computer and complete the removal process.
  • After rebooting, a log report (AdwCleaner[S0].txt) will open automatically.
  • **Copy and Paste the contents of that log in your next reply.**
  • To restore an item that has been deleted by accident : Open the program again,
  • Go to Tools (top left) > Quarantine Manager > check what you want restored > now click on Restore.

Note: With most Adware / Junkware / PUPs it is strongly recommended to deal with it like a legitimate program and uninstall from Programs and Features or Add/Remove Programs in the Control Panel. In many cases, using the uninstaller of the adware not only removes the adware more effectively, but it also restores any changed configuration. After uninstallation, then you can run specialized tools like AdwCleaner etc. to fix any remaining entries they may find.

 

 

 

If they are a bit deeper we can try this >> If you have the program installed, just "Check for Updates", and then run it .............

Please download Malwarebytes Anti-Malware

  • Follow the simple directions to install the program to desktop
  • Right click and choose "Run as administrator" to open Malwarebytes Anti-Malware and from the Dashboard please Check for Updates by clicking the Update Now... link
  • Open up Malwarebytes > Settings > Detection and Protection > Enable Scan for rootkit and Under Non Malware Protection set both PUP and PUM to Treat detections as malware.
  • Click on the SCAN button and run a Threat Scan with Malwarebytes Anti-Malware by clicking the Scan Now>> button.
  • If you find malware and tick it to remove it, you may be asked th re-boot the computer to finish cleaning.
  • Once completed please click on the History > Application Logs and find your scan log and open it and then click on the "copy to clipboard" button and post back the results on your next reply.

 

 

 

After you post those logs : Please download Temp File Cleaner by Old Timer
1 .Download TFC from the download link above and save the file on your desktop.
2 .Close ALL running applications as TFC will terminate them before attempting to clean up the temporary files.
3 .Double-click on the TFC icon.
4 .When the program opens, click on the Start button.  TFC will terminate the Explorer process and all running applications and then begin the process of cleaning out all of your temp folders.
5 .When done, press OK > Exit, and reboot your computer and finish the cleanup
No log is produced or expected.
Note: After removing temp files, the computer may show to be slow than usual, but it will improve once the cache is rebuild.

 

Thank You -

You should be ale to Uninstall McAfee via Control Panel > Programs and Features and HitmanPro 3.7 may only be a 3 month tester, same with Trend Micro then Update your AVC and that is what you will use !

 

Please post back if you have problems -

 

Thanks ......

 

Just hit 8.00 AM (Daylight Savings Time) here in Aussie, so I will grab a cup of coffee and some toast, then get back -



#9 chopstickchick

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Posted 12 December 2014 - 04:14 PM

Ok, here's the report you asked for. I won't go further without your instruction. Thanks.
 
 
Rkill 2.6.8 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 12/12/2014 03:05:41 PM in x64 mode. (Safe Mode)
Windows Version: Windows 7 Home Premium 
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Active Proxy Server Detected
 
 * Proxy Disabled.
 * ProxyOverride value deleted.
 * ProxyServer value deleted.
 * AutoConfigURL value deleted.
 * Proxy settings were backed up to Registry file.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Backup Registry file created at:
 C:\Users\Joey\Desktop\rkill\rkill-12-12-2014-03-05-43.reg
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
 * Reparse Point/Junctions Found (Most likely legitimate)!
 
     * C:\Windows\AppPatch\spbin => C:\PROGRA~2\SearchProtect\SearchProtect\bin [Dir]
 
Checking Windows Service Integrity: 
 
 * COM+ Event System (EventSystem) is not Running.
   Startup Type set to: Automatic
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
 * Security Center (wscsvc) is not Running.
   Startup Type set to: Automatic (Delayed Start)
 
 * Windows Update (wuauserv) is not Running.
   Startup Type set to: Automatic (Delayed Start)
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * No issues found.
 
Program finished at: 12/12/2014 03:09:14 PM
Execution time: 0 hours(s), 3 minute(s), and 32 seconds(s)
 


#10 noknojon

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Posted 12 December 2014 - 04:33 PM

Hi -

A quick question - Have you or others been trying to make the computer "faster" or "better" ??

 

It looks like somebody has had a "play" (if you will excuse the wording)

 

Thanks -



#11 chopstickchick

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Posted 12 December 2014 - 04:40 PM

Not really with intentions. That's probably me mucking things up.  :crazy:



#12 noknojon

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Posted 12 December 2014 - 05:08 PM

OK, if you promise not to alter these any more -

Click on the Start button and in the box there type Services.msc (Note it is .msc )

 

Windows Defender (WinDefend) is not Running. - Set this to Runing

COM+ Event System (EventSystem) is not Running. - Set to Running and Automatic

Security Center (wscsvc) is not Running. - Set to Running > Automatic (Delayed start)

Windows Update (wuauserv) is not Running. - Set to Manual (Trigger Start)

 

Ask if you are not sure ............
 

Sorry for the time, but my Mouse Battery failed so I needed to replace it -



#13 chopstickchick

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Posted 12 December 2014 - 05:15 PM

Ok, just so I'm clear.

 

  • I did rkill. stopped there. Full stop. nothing more.
  • Catch a scolding from you.
  • promises to stop breaking things.
  • making sure I've go this... So now I do the services.msc thing? and then what? am I to look for a report to show you? or just tell you when I'm done?


#14 noknojon

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Posted 12 December 2014 - 05:23 PM

So now I do the services.msc thing?

 

Correct so far, then any of the programs I left may add to solving your dilemma -



#15 chopstickchick

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Posted 12 December 2014 - 05:42 PM

That's done. Do I reboot and follow the AdwCleaner?

 

I apologize, I'm just making sure I follow the instructions correctly.

 

Edited to add:

If you want, just leave a list of things I should do and in what order. I'm just stepping out for a bit and don't want to leave this hanging in the air in case you are unavailable when I return.

 

Thanks!


Edited by chopstickchick, 12 December 2014 - 05:45 PM.





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