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computer running slow some page redirects


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#1 theedge38

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Posted 11 December 2014 - 10:01 AM

Compter is running like its on 56k on a 15mbps conection,its also geting some redirects on pages

its running windows vista

i have recovered the computer back to factory but did not help



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#2 Guest_LighthouseParty_*

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Posted 11 December 2014 - 11:04 AM

Hello there     :welcome:
 
Welcome to Bleeping Computer, I'm LighthouseParty. Let's run a couple of scans to see what could be causing this.
 
Step One:
Download and run Mini Tool Box

  • Click here to download MiniToolBox to your desktop.
  • Double click MiniToolBox.
  • Select the following and then press go.
  • Post the log in your next reply.

Flush DNS
Reset IE Proxy Settings
Reset FF Proxy Settings
List Installed Programs
List Restore Points
 
Step Two:
Install and run Malwarebytes Anti-Malware

  • Click here to download Malwarebytes to your desktop.
  • Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  • On the dashboard, click update now.
  • After that, click scan now - the scan will now begin.
  • When the scan's completed, select apply actions - make sure the action is quarantine.
  • Restart your computer.

How to get the log.

  • On the dashboard, select the history tab and click application logs.
  • Select the log which has the time and date of when you did the scan.
  • Click copy to clipboard and paste it into your reply.

Step Three:
Download and run Security Check

  • Click here to download Security Check to your desktop.
  • Double click SecurityCheck and follow the on-screen instructions.
  • A log should open, called checkup.txt.
  • Please post the contents of it in your next reply.

Thanks and good luck!



#3 theedge38

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Posted 11 December 2014 - 01:59 PM

MiniToolBox by Farbar  Version: 30-11-2014
Ran by jeff (administrator) on 11-12-2014 at 13:57:39
Running from "C:\Users\jeff\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\GF8JSR2M"
Microsoft® Windows Vista™ Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

=========================== Installed Programs ============================
Adobe Flash Player ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 9.0.47.0 - Adobe Systems Incorporated)
Adobe Reader 8.1.0 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A81000000003}) (Version: 8.1.0 - Adobe Systems Incorporated)
Adobe Shockwave Player (HKLM\...\{1BDC9633-895B-4842-BCB6-8FA1EC2A3C5A}) (Version: 10.2.0.023 - Adobe Systems, Inc.)
AppCore (Version: 1.3 - Symantec Corporation) Hidden
AuthenTec Fingerprint Sensor Minimum Install (HKLM\...\{7F362F06-A9A3-440F-8B19-6A01A72723C4}) (Version: 7.9 - AuthenTec)
Broadcom 802.11 Wireless LAN Adapter (HKLM\...\Broadcom 802.11b Network Adapter) (Version: 4.170.25.17 - Broadcom Corporation)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 1.00.0000 - Hewlett-Packard) Hidden
ccCommon (Version: 107.0.0.102 - Symantec) Hidden
Component Framework (Version: 2006.1.3.35 - Symantec Corporation) Hidden
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.31.0.50 - Conexant)
CyberLink YouCam (HKLM\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 1.0.1002 - CyberLink Corp.)
CyberLink YouCam (Version: 1.0.1002 - CyberLink Corp.) Hidden
DigitalPersona Personal 3.0.0 (HKLM\...\{C7AF7F33-9092-997E-2D29-DE8095863FE3}) (Version: 3.0.0 - DigitalPersona, Inc.)
DVD Suite (HKLM\...\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 5.5.0928 - CyberLink Corp.)
Hauppauge MCE XP/Vista Software Encoder (2.0.25149) (HKLM\...\Hauppauge MCE2005 Software Encoder) (Version: 2.0.25149 - Hauppauge Computer Works, Inc.)
HDAUDIO Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_HDA_HSF) (Version:  - )
Hewlett-Packard Active Check (Version: 1.1.11.0 - Hewlett-Packard) Hidden
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.62.5 - HP) Hidden
HP Active Support Library (HKLM\...\{11BB336F-0E58-4977-B866-F24FA334616B}) (Version: 2.3.0.2 - Hewlett-Packard)
HP Customer Experience Enhancements (HKLM\...\{BD0E2B92-3814-46F0-893B-4612EA010C7E}) (Version: 5.4.0.2430 - Hewlett-Packard)
HP Doc Viewer (HKLM\...\{082702D5-5DD8-4600-BCE5-48B15174687F}) (Version: 1.02.0001 - Hewlett-Packard)
HP Easy Setup - Frontend (HKLM\...\{9885A11E-60E4-417C-B58B-8B31B21C0B8A}) (Version: 5.4.0.2430 - Hewlett-Packard)
HP Help and Support (HKLM\...\{28EDCE9C-3304-4331-8AB3-F3EBE94C35B4}) (Version: 1.5.1 - Hewlett-Packard)
HP Integrated Module with Bluetooth wireless technology 6.0.1.5500 (HKLM\...\{03D1988F-469F-4843-8E6E-E5FE9D17889D}) (Version: 6.0.1.5500 - HP)
HP Photosmart Essential 2.5 (HKLM\...\HP Photosmart Essential) (Version: 2.5 - HP)
HP Photosmart Essential 2.5 (Version: 1.02.0000 - Hewlett-Packard) Hidden
HP Quick Launch Buttons 6.30 E1 (HKLM\...\{34D2AB40-150D-475D-AE32-BD23FB5EE355}) (Version: 6.30 E1 - Hewlett-Packard)
HP QuickPlay 3.6 (HKLM\...\{45D707E9-F3C4-11D9-A373-0050BAE317E1}) (Version:  - )
HP QuickTouch 1.00 C4 (HKLM\...\{7DC4A410-9986-4329-9E5D-687B2C42CA39}) (Version: 1.0.7 - Hewlett-Packard)
HP Smart Web Printing (HKLM\...\HP Smart Web Printing) (Version: 3.0.17.0 - Hewlett-Packard)
HP Smart Web Printing (Version: 3.0.17.0 - Hewlett-Packard) Hidden
HP Total Care Advisor (HKLM\...\{b02df929-29a7-4fd2-9a70-81a644b635f7}) (Version: 1.4.19.2433 - Hewlett-Packard)
HP Update (HKLM\...\{D063F201-FAC4-4D5C-B10B-615058ADE5A7}) (Version: 4.000.009.002 - Hewlett-Packard)
HP User Guides 0087 (HKLM\...\{4D49757C-367A-4333-BDB3-68966162B14E}) (Version: 1.02.0000 - Hewlett-Packard )
HP Wireless Assistant (HKLM\...\{CBAE4F50-9FC9-4557-AB36-9826DF3C103C}) (Version: 3.00 H2 - Hewlett-Packard)
HPNetworkAssistant (HKLM\...\{228C6B46-64E2-404E-898A-EF0830603EF4}) (Version: 1.1.70 - Hewlett-Packard.)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabel_Tattoo (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (Version: 2.02.0000 - Hewlett-Packard) Hidden
hpphotosmartdisclabelplugin (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookHolidayPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookModernPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookPlayfulPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookScrapbookPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookWebPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
Java™ 6 Update 2 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0160020}) (Version: 1.6.0.20 - Sun Microsystems, Inc.)
LabelPrint (HKLM\...\{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.20.2128 - CyberLink Corp.)
LiveUpdate (Symantec Corporation) (HKLM\...\PsuedoLiveUpdate) (Version: 3.4.0.162 - Symantec)
LiveUpdate (Symantec Corporation) (Version: 3.4.0.162 - Symantec) Hidden
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2007 (HKLM\...\HOMESTUDENTR) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336 - Microsoft Corporation) Hidden
muvee autoProducer 6.1 (HKLM\...\{250E9609-E830-43EB-B379-DAB7546A2422}) (Version: 6.10.050 - muvee Technologies)
My HP Games (HKLM\...\WildTangent hp Master Uninstall) (Version: HPCMPQ1902 - WildTangent)
NetWaiting (HKLM\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.46 - BVRP Software, Inc)
Norton AntiVirus (Version: 15.0.0.58 - Symantec Corporation) Hidden
Norton AntiVirus Help (Version: 15.0 - Symantec Corporation) Hidden
Norton Confidential Core (Version: 2.0.0.84 - Symantec Corporation) Hidden
Norton Internet Security (Symantec Corporation) (HKLM\...\SymSetup.{C1C185CA-C531-49F5-A6FA-B838405A049D}) (Version: 15.0.0.60 - Symantec Corporation)
Norton Internet Security (Version: 15.0.0.60 - Symantec Corporation) Hidden
Norton Protection Center (Version: 3.1.0.98 - Symantec Corporation) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
Power2Go (HKLM\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.3327 - CyberLink Corp.)
PowerDirector (HKLM\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 6.5.2129 - CyberLink Corp.)
PowerDirector (Version: 6.5.2129 - CyberLink Corp.) Hidden
PSSWCORE (Version: 2.02.0000 - Hewlett-Packard) Hidden
QuickPlay SlingPlayer 0.4.6 (HKLM\...\SlingMedia.QPSlingPlayer_is1) (Version: 0.4.6 - SlingMedia)
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01 (HKLM\...\{59F6A514-9813-47A3-948C-8A155460CC2A}) (Version: 3.51.01 - )
Slingbox Flash Tour (HKLM\...\{38EAC694-0D90-445F-8C17-8B50ADFE3162}) (Version: 1.0.0 - Sling Media)
SlingPlayer (HKLM\...\InstallShield_{004B0DCB-4C60-465B-8F01-44B0A4111187}) (Version: 1.04.0206 - Sling Media)
SlingPlayer (Version: 1.04.0206 - Sling Media) Hidden
SPBBC 32bit (Version: 4.0.0.134 - Symantec Corporation) Hidden
Symantec Real Time Storage Protection Component (Version: 10.2.0.57 - Symantec Corporation) Hidden
SymNet (Version: 8.0.0.129 - Symantec Corporation) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 10.2.4.0 - Synaptics)
The Sims™ Life Stories (HKLM\...\{2284D904-C138-4B58-93EC-5C362AB5130A}) (Version: 1.00.0000 - Electronic Arts)
VideoToolkit01 (Version: 100.0.128.000 - Hewlett-Packard) Hidden
Viewpoint Media Player (HKLM\...\ViewpointMediaPlayer) (Version:  - )
WeatherBug Gadget (Version: 1.0.0.6 - AWS Convergence Technologies) Hidden
Yahoo! Toolbar (HKLM\...\Yahoo! Companion) (Version:  - )
Yahoo! Toolbar (HKLM\...\Yahoo! Toolbar) (Version:  - )
========================= Restore Points ==================================

11-12-2014 01:11:24 First_User_Boot
11-12-2014 15:04:13 Configured EA Link

**** End of log ****



#4 theedge38

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Posted 11 December 2014 - 03:23 PM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 12/11/2014
Scan Time: 2:04:45 PM
Logfile: Malwarebytes.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2014.11.20.06
Rootkit Database: v2014.11.18.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows Vista Service Pack 1
CPU: x86
File System: NTFS
User: jeff

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 293627
Time Elapsed: 7 min, 30 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)



#5 theedge38

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Posted 11 December 2014 - 03:26 PM

  Results of screen317's Security Check version 0.99.92 
 Windows Vista Service Pack 1 x86 (UAC is enabled) 
 Out of date service pack!!
 Internet Explorer 7 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java™ 6 Update 2 
 Java version 32-bit out of Date!
 Adobe Reader 8 Adobe Reader out of Date!
````````Process Check: objlist.exe by Laurent```````` 
 Norton ccSvcHst.exe
 Windows Defender MSASCui.exe
 Malwarebytes Anti-Malware mbamservice.exe 
 Malwarebytes Anti-Malware mbam.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe  
 Windows Defender MSASCui.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0 %
````````````````````End of Log``````````````````````
 



#6 Guest_LighthouseParty_*

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Posted 11 December 2014 - 03:37 PM

Hello there,

Step One:
Uninstall Some Programs 
 
There's currently some programs on your PC that we need to remove, for the time-being at least. Press the Windows + R key on your keyboard and type in appwiz.cpl and press enter. Navigate to each of the following below one-by-one and click uninstall:

  • Java™ 6 Update 2

If any programs listed above aren't in Programs and Features, you can just skip them. Please download JavaRa from here and once opened it, select 'remove JRE'. Make sure you skip the re-install Java option! Adobe Reader is currently out dated, click here to download the latest version. Please also update Internet Explorer to version 9

Step Two:
Download and run rKill

  • Click here to download rKill to your desktop.
  • Double click it (Win 7 and Vista users, right-click and select run as admin)
  • The tool will run and then a log file should open.
  • Please post the contents of it in your next reply.

Please don't restart your computer before running the next step.

Step Three:
Download and run AdwCleaner

  • Click here to download AdwCleaner to your desktop.
  • Double click adwcleaner_x.xxx.exe. (Win 7, 8 and Vista users, right-click and select run as admin)
  • If prompted, click I agree.
  • Click scan. When it's finished, select clean.
  • Allow AdwCleaner to restart your computer.
  • Once your computer's restarted, a log should appear.
  • Please post this in your next reply.

Step Four:
Download and run Junkware Removal Tool

  • Click here to download Junkware Removal Tool to your desktop.
  • Double click JRT.exe. (Win 7, 8 and Vista users, right-click and select run as admin)
  • Press any key and the scan will begin.
  • At the end, a log will open. Please post this in your next reply.





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