Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Firefox Browser Hijacker


  • Please log in to reply
7 replies to this topic

#1 othoson

othoson

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Richardson, TX
  • Local time:04:23 PM

Posted 10 December 2014 - 07:01 PM

When I select a page or link in Firefox, two or three new windows open with ads about fixing my computer.  It does not happen in IE.  I am running Windows 7.  I keep running SpyHunter and removing the same threats.  My AVG Antivirus keeps removing the same viruses, mostly Adware Generic.EAI, Worm/Generic.BCLV, Win32/Tanatos.0, I-Worm/Klez.K, Trojan horse Pakes.LDW, and Trojan horse Downloader.Generic10.BDJ.  Of course, this is very annoying.  Can you help?


Edited by hamluis, 10 December 2014 - 08:47 PM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


m

#2 dicke

dicke

    Paraclete


  • Members
  • 2,176 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Charlotte, NC
  • Local time:05:23 PM

Posted 10 December 2014 - 08:44 PM

Sounds like your malware infection problem goes a bit deeper than the simple removal tools can handle.

I'm going to ask a moderator to move this thread into the 'Am I infected' forum where you can get the help you need

 

Dick

 


Stay well and surf safe [stay protected]

Dick E


#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,560 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:05:23 PM

Posted 10 December 2014 - 09:12 PM

In many cases these issues are the result of unwanted toolbars, add-ons/plug-ins, and browser extensions which come bundled with other free software (often without the knowledge or consent of the user). They can be the source of various issues and problems to include Adware, pop-up ads browser hijacking which may change your home page/search engine, and cause user profile corruption.

As such they are generally classified as Potentially Unwanted Programs (PUPs) and many of them can be removed from within its program group Uninstall shortcut in Start Menu > All Programs or by using Programs and Features (Add/Remove Programs) in Control Panel, so always check there first. With most adware/junkware it is strongly recommended to deal with it like a legitimate program and uninstall from Programs and Features or Add/Remove Programs in the Control Panel. In most cases, using the uninstaller of the adware not only removes it more effectively, but it also restores many changed configuration settings.

Alternatively, you can use a third-party utility like Revo Uninstaller Free or Portable and follow these instructions for using it. Revo will do a more thorough job of searching for and removing related registry entries, files and folders.

The next place to check is your browser extensions and add-ons/plug-ins..
To reset the browser home page if it was changed, please refer to:
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,560 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:05:23 PM

Posted 10 December 2014 - 09:13 PM


Only after doing the above...continue as follows:

Please download and use the following tools (in the order listed) which will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully. A log file will be created and saved to the root directory, C:\RKill.log. Copy and paste the contents of RKill.log in your next reply.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will start to update its database...please wait until complete.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[RX].txt) will open in Notepad (where the largest value of # represents the most recent report).
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on and uncheck any items you want to keep.


Close all open programs and shut down any protection/security software to avoid potential conflicts.

3. Double-click on JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.
.
4. As a final step, download, install and perform a THREAT SCAN with Malwarebytes Anti-Malware 2.0. Be sure to print out and follow these instructions.

When done, please post the complete results of your Malwarebytes scan for review.

To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)
  • Open Malwarebytes Anti-Malware.
  • Click the History Tab at the top and select Application Logs.
  • Select (check) the box next to Scan Log. Choose the most current scan.
  • Click the View button or double-click on that specific Scan log entry to open.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location but you will have to name it.
To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2...immediately after a scan)
  • Open Malwarebytes Anti-Malware.
  • Click the Scan Tab at the top.
  • Click the View detailed log link on the right.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location but you will have to name it.
-- Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

How do I access and save logs from Malwarebytes Anti-Malware?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 othoson

othoson
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Richardson, TX
  • Local time:04:23 PM

Posted 11 December 2014 - 10:34 PM

Here are my log files for RKill, ADwCleaner, JRT, and Malware. Thanks for your help.

 

Rkill 2.6.8 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 12/11/2014 04:12:20 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 12/11/2014 04:13:25 PM
Execution time: 0 hours(s), 1 minute(s), and 4 seconds(s)
 

# AdwCleaner v4.105 - Report created 11/12/2014 at 17:08:05
# Updated 08/12/2014 by Xplode
# Database : 2014-12-08.2 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Michael - MICHAEL-PC
# Running from : C:\Users\Michael\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

[#] Service Deleted : fa6789c5

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\NCH Software
Folder Deleted : C:\ProgramData\dealbomb
Folder Deleted : C:\ProgramData\jointheshop
Folder Deleted : C:\ProgramData\2e182e4075aeafa9
Folder Deleted : C:\Program Files (x86)\NCH Software
Folder Deleted : C:\Program Files (x86)\VideoCnv
Folder Deleted : C:\Users\Michael\AppData\Roaming\FirefoxToolbar
Folder Deleted : C:\Users\Michael\AppData\Roaming\NCH Software
File Deleted : C:\END
File Deleted : C:\Users\Michael\AppData\Roaming\Mozilla\Firefox\Profiles\8tau2dww.default\user.js

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{8DCB7100-DF86-4384-8842-8FA844297B3F}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Nico Mak Computing
Key Deleted : HKCU\Software\AppDataLow\Software\adawarebp
Key Deleted : HKLM\SOFTWARE\Nico Mak Computing
Key Deleted : [x64] HKLM\SOFTWARE\Nico Mak Computing

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17496


-\\ Mozilla Firefox v34.0.5 (x86 en-US)


-\\ Google Chrome v


*************************

AdwCleaner[R0].txt - [3776 octets] - [11/12/2014 16:16:40]
AdwCleaner[R1].txt - [3836 octets] - [11/12/2014 17:03:16]
AdwCleaner[S0].txt - [3761 octets] - [11/12/2014 17:08:05]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [3821 octets] ##########
 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.0 (11.29.2014:1)
OS: Windows 7 Home Premium x64
Ran by Michael on Thu 12/11/2014 at 17:17:18.92
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110211181102}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{DD2379F8-4DF2-4E76-9A53-6E292B0CF393}



~~~ Files

Successfully deleted: [File] "C:\Windows\wininit.ini"



~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{0358CE10-4326-4E74-894A-C6D1493413AA}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{04B8E2D3-FEA8-40AF-B943-6271FCB7AF7F}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{0603944C-01E3-44B1-BB66-8CF35C290C8A}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{0C7FB3FE-4C2D-4BB7-B071-0C6AC5BF497D}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{124A6FE8-657E-45BA-9965-EE74B86C9B6A}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{22445092-B84A-4BE5-B6B1-D9A89629CCAC}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{2AE0FEC3-FCDA-4F1D-AD14-A6689FAF33E9}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{3257879B-0B86-4C69-A071-7C88E981A0CD}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{33EAFFC9-CCD2-4649-9F95-A1E6AEB3E5AB}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{38C9FE99-30F5-4674-9CBF-96D8E1AAA3FF}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{3AA931B2-6E60-404B-A026-513D9AFD7B48}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{3CBB2956-9E5C-444F-8EFE-07CA19BA800D}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{46EFF564-F51F-4988-BDE4-EF965D232903}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{4D40D196-9F9D-46BF-8118-B2F94BF18571}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{4D90BEDC-B1E7-4224-9F3D-D6120B88CA59}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{4E787FFC-3A32-4B3B-B983-B8C4A0FE12B6}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{50AFF1C2-F325-401A-B5F6-B5F649A33BF8}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{54415D62-F33F-4AE9-91A4-AAB0ABF6B7B5}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{553EEEDB-31F7-4E20-A321-713256FA2CB3}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{6631B462-429A-41A7-938A-4AF0D243AE2A}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{6C697235-4010-4C4D-B4AF-40F91147487E}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{6DB2B8BD-A722-4077-A09B-38821D55627A}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{6EFAC56E-1213-4DDE-8E10-027A564911EF}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{70EC86D1-D208-401E-82D3-5EED1C73B400}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{746D44BF-5D51-4CB6-B43D-73709A8895F8}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{76B59ED3-85A9-429F-A78F-B5CC37B6767F}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{77C7DCDA-D09A-48FE-B41F-EC96E14865AA}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{784228BD-DEA6-4DAA-B3B9-1F133FB9E2BC}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{7899BA17-3182-4A2A-95B9-1A7961250F3B}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{7CE15331-8FD5-4A26-97B0-8E9D5D6615B8}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{80405891-4AD3-4E1B-980F-6330AAB97A8C}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{8557A720-3129-497B-8C7F-5E3D92B8E746}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{858A527E-536B-4D9E-A8EC-839FF4AD9896}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{89848594-77B4-44B5-8327-DBA65DBCCC8C}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{8A16DFBB-6490-4239-95DE-AF400CACEC23}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{90C52DBB-3F51-4C67-A103-B01031BB641B}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{9349BD0A-77B6-4052-9F71-79CBAAA3DDF0}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{985DB80A-7E36-468B-B857-27DA812C5D78}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{A2E70FEC-6FAB-4F07-B5F0-E0571892E740}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{A4ADCC12-D173-47E7-ADC7-8FE7D3CFB7DF}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{A746E9F9-AF00-497D-9B1D-6661DDAD5F88}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{A8DE16E4-9F6D-4768-84A2-1EDD776580B7}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{A9CC3789-A06A-4B9D-ABF8-EF951B8EBFE1}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{AC7ACE73-6220-4D76-A99A-5583594A7C25}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{AE090D16-FB30-4E16-A725-CA8D74D45BC4}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{B2CC5E89-883A-4E43-8C92-F9D59B285ABC}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{BED6C0A8-CDAD-4AE3-BE46-E126DE7D694A}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{D422A71D-AFE9-40B1-98F3-B73DEDA406A1}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{DAABB78E-9BCA-4891-A7A3-A28B02319DCD}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{E648F2D0-3627-40BB-9702-87D7AB47DCFF}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{EA65D82C-BBA8-4015-AA9B-A9C0EBD97968}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{EDD80DBB-9A2B-4C42-9999-EC321D8ABE70}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{F3FF4CFA-D259-4B45-B7B7-B87C40287E13}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{F5FBA753-481D-44C0-86F3-90DE4552CE3D}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{F907534E-59C1-45F6-9B52-01D1489751D0}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{FD7B98C3-60B0-4F6A-948C-B022DD06129A}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{FDE15901-6B22-4162-8C7A-EA76FE9D6289}
Successfully deleted: [Empty Folder] C:\Users\Michael\appdata\local\{FF02017A-4793-4F4A-9196-7EEAB98D02B8}



~~~ FireFox

Emptied folder: C:\Users\Michael\AppData\Roaming\mozilla\firefox\profiles\8tau2dww.default\minidumps [131 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 12/11/2014 at 17:22:43.95
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 12/11/2014
Scan Time: 5:29:44 PM
Logfile: MalwarScanLog1211.txt
Administrator: Yes

Version: 2.00.4.1028
Malware Database: v2014.12.11.07
Rootkit Database: v2014.12.08.03
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Michael

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 346175
Time Elapsed: 8 min, 50 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 1
PUP.Optional.Softonic, C:\Users\Michael\Downloads\SoftonicDownloader_for_hijackthis.exe, Quarantined, [fc97b8a9e5975fd74e624d0dd52b827e],

Physical Sectors: 0
(No malicious items detected)


(end)



#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,560 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:05:23 PM

Posted 11 December 2014 - 10:40 PM

Now try doing an online scan to see if it finds anything else that the other scans may have missed.

Please perform a scan with Eset Online Anti-virus Scanner.
If using Mozilla Firefox, you will be prompted to download and use the ESET Smart Installer. Just double-click on esetsmartinstaller_enu.exe to install.
Vista/Windows 7/8 users need to run Internet Explorer/Firefox as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.

  • Click the green esetOnline.png button.
  • Read the End User License Agreement and check the box:
  • Check esetAcceptTerms.png.
  • Click the esetStart.png button.
  • Accept any security warnings from your browser and allow the download/installation of any require files.
  • Under scan settings, check esetScanArchives.png and check Remove found threats
  • Click Advanced settings and select the following:
    • Enable detection of potentially unwanted applications
    • Enable detection of potentially unsafe applications
    • Enable Anti-Stealth technology
  • Click the Start button.
  • ESET will install itself, download virus signature database updates, and begin scanning your computer.
  • The scan can take some time to complete...close all programs and do NOT use the computer while the scan is running.
    If given the option (when threats are found), choose "Quarantine" instead of delete.
  • When the scan completes, push esetListThreats.png
  • Push esetExport.png, and save the file to your desktop as ESETScan.txt.
  • Push the esetBack.png button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply. If no threats are found, there is no option to create a log.

If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
ESET Online Scanner FAQs

-- Note: If you recognize any of the detections as legitimate programs, it's possible they are "false positives" and you can ignore them or get a second opinion if you're not sure. Eset's detection rate is high and can include legitimate files which it considers suspicious, a Risk Tool, Hacking Tool, Potentially Unwanted Program, a possible threat or even Malware (virus/trojan) when that is not always the case. Be careful what you choose to remove. If in doubt, ask before taking action.
 
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#7 othoson

othoson
  • Topic Starter

  • Members
  • 32 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Richardson, TX
  • Local time:04:23 PM

Posted 14 December 2014 - 05:07 PM

It appears that the browser hijacker has been removed after I followed all of your instructions.  Thanks; I appreciate your help.



#8 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,560 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:05:23 PM

Posted 14 December 2014 - 06:55 PM


:thumbup2: Best Practices for Safe Computing - Prevention of Malware Infection.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users