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Sound on my laptop disappears or gets distorted, plus pc freezes too now.


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#1 jslim777

jslim777

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Posted 10 December 2014 - 06:44 PM

Hi,

I didn't use my work laptop for close to 2 months and since then I've been having issues. First, I bought new speakers branded instudio by the source, that's when I've been getting sound problems with my laptop. At first, issue was only on firefox, so I uninstalled firefox and reinstalled it and seemed to fix the problem. But now, since last saturday, whenever I play on chess.com the sounds starts distorting after a minute or so and it effects my whole computer. So sound either disapears or distorts on whatever browser, site, harddrive etc. I reinstalled the sound driver but still the same issue. Also my computer has started freezing on occasion, it has never done that before either. My laptop is a dell latitude E5500 with windows 7 pro. Please help me thanks.



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#2 Citizen_WD

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Posted 11 December 2014 - 05:57 AM

Hello,
Does the problem occur with the built-in laptop speaker? Try unplugging your new speakers, or plug in headphone set and try the sound again, via the same applications. Also - have you installed any sound related software before the problems started ? Try following these steps if problems persist:
 
-Be sure there are no other electronic devices next to the notebook that might cause interference (e.g., cell phones). Try using the notebook in a different room, building or even outside. If the laptop works normally it may be an electrical interference issue.
 
-Update the BIOS to the latest version. 
 
-Update the chipset drivers to the latest version 
 
Hope this was helpful, best regards, Citizen_WD

Edited by Citizen_WD, 11 December 2014 - 05:58 AM.





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