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No audio output device is installed


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12 replies to this topic

#1 NCJason

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Posted 10 December 2014 - 04:34 PM

I have an HP Pavilion dv9000 laptop running Vista Service Pack 1 with a sound card issue. The system was having some malware issues form another user so I did a destructive restore using the factory partition. Everything looks great but I have no sound. When I mouse over the speaker icon in the system tray it says No audio output device is installed. I looked in Device Manager and the "Sound, video and game controllers" section is not listed so I could not try to reinstall the driver as suggested on other forums. There are no unknown items and everything appears to be installed correctly. I did a second destructive restore out of frustration and had the same results. I have done all of the available Windows Updates. I have made sure that the Windows Audio service is running, as was suggested on an HP Support page.



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#2 bludshot

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Posted 11 December 2014 - 09:24 PM

Seems windows is not seeing that you even have a sound device.

 

I would try booting to a Mint linux live cd and see if sound works on there. If not, that isn't exactly conclusive, but I would guess that the sound card physically doesn't work anymore for some crazy reason. And then your only recourse would be to get a usb sound adapter.



#3 hamluis

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Posted 12 December 2014 - 05:34 PM

Your reasoning is off :).

 

There is no area for Sound, etc in Device Manager...when there are no audio drivers installed.  Try installing the proper drivers.  Download the file, double-click on it and it should all happen.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1842189&lc=en&cc=us&dlc=en&lang=en&cc=us

 

Louis



#4 bludshot

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Posted 13 December 2014 - 02:20 AM

My reasoning is based on my understanding that if there were audio devices that windows could see, then they would either be listed under the Sound section (which we know they aren't), or listed under unknown devices. But he says there are no unknown devices listed. If windows doesn't show them in either place, yet they can still be given proper drivers, that's news to me.

 

Also I have never seen an HP/Dell/Toshiba factory restore that doesn't install the drivers (along with the branded bloatware etc), so that suggests to me that the HP/Windows install didn't see the sound card either. If I'm wrong on both counts then I'll have learned 2 new unexpected things :)



#5 hamluis

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Posted 14 December 2014 - 01:25 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

 



#6 NCJason

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Posted 15 December 2014 - 08:55 AM

I tried to use the live CD but my CD drive is not showing up. I tried to install the audio drivers but got an error that the media device was not found.

 

http://speccy.piriform.com/results/YXEEohjH7fOoyOOLLFngTul

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Greg (administrator) on 15-12-2014 at 08:50:41
Running from "E:\"
Microsoft® Windows Vista™ Home Premium  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/15/2014 08:48:20 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/15/2014 08:48:14 AM) (Source: Application Error) (User: )
Description: Faulting application HPKBDAPP.exe, version 1.0.0.4, time stamp 0x46dcf199, faulting module HPKBDAPP.exe, version 1.0.0.4, time stamp 0x46dcf199, exception code 0xc0000005, fault offset 0x00002a3f,
process id 0x9f0, application start time 0xHPKBDAPP.exe0.
 
Error: (12/15/2014 08:35:57 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/15/2014 08:35:51 AM) (Source: Application Error) (User: )
Description: Faulting application HPKBDAPP.exe, version 1.0.0.4, time stamp 0x46dcf199, faulting module HPKBDAPP.exe, version 1.0.0.4, time stamp 0x46dcf199, exception code 0xc0000005, fault offset 0x00002a3f,
process id 0xa64, application start time 0xHPKBDAPP.exe0.
 
Error: (12/15/2014 08:31:06 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/15/2014 08:31:00 AM) (Source: Application Error) (User: )
Description: Faulting application HPKBDAPP.exe, version 1.0.0.4, time stamp 0x46dcf199, faulting module HPKBDAPP.exe, version 1.0.0.4, time stamp 0x46dcf199, exception code 0xc0000005, fault offset 0x00002a3f,
process id 0x9b0, application start time 0xHPKBDAPP.exe0.
 
Error: (12/12/2014 08:01:20 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/12/2014 08:01:15 AM) (Source: Application Error) (User: )
Description: Faulting application HPKBDAPP.exe, version 1.0.0.4, time stamp 0x46dcf199, faulting module HPKBDAPP.exe, version 1.0.0.4, time stamp 0x46dcf199, exception code 0xc0000005, fault offset 0x00002a3f,
process id 0x9b8, application start time 0xHPKBDAPP.exe0.
 
Error: (12/10/2014 04:37:20 PM) (Source: Application Error) (User: )
Description: Faulting application HPKBDAPP.exe, version 1.0.0.4, time stamp 0x46dcf199, faulting module HPKBDAPP.exe, version 1.0.0.4, time stamp 0x46dcf199, exception code 0xc0000005, fault offset 0x00002a3f,
process id 0xac0, application start time 0xHPKBDAPP.exe0.
 
Error: (12/10/2014 04:37:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (12/15/2014 08:49:23 AM) (Source: Service Control Manager) (User: )
Description: cdrom
 
Error: (12/15/2014 08:49:23 AM) (Source: Service Control Manager) (User: )
Description: QuickPlay Task Scheduler (QTS)QuickPlay Background Capture Service (QBCS)%%1070
 
Error: (12/15/2014 08:49:23 AM) (Source: Service Control Manager) (User: )
Description: QuickPlay Background Capture Service (QBCS)
 
Error: (12/15/2014 08:48:20 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058
 
Error: (12/15/2014 08:47:53 AM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos
 
Error: (12/15/2014 08:35:57 AM) (Source: Service Control Manager) (User: )
Description: cdrom
 
Error: (12/15/2014 08:35:57 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058
 
Error: (12/15/2014 08:35:30 AM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos
 
Error: (12/15/2014 08:32:08 AM) (Source: Service Control Manager) (User: )
Description: cdrom
 
Error: (12/15/2014 08:32:08 AM) (Source: Service Control Manager) (User: )
Description: QuickPlay Task Scheduler (QTS)QuickPlay Background Capture Service (QBCS)%%1070
 
 
Microsoft Office Sessions:
=========================
Error: (12/15/2014 08:48:20 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/15/2014 08:48:14 AM) (Source: Application Error)(User: )
Description: HPKBDAPP.exe1.0.0.446dcf199HPKBDAPP.exe1.0.0.446dcf199c000000500002a3f9f001d0186dc5254c7e
 
Error: (12/15/2014 08:35:57 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/15/2014 08:35:51 AM) (Source: Application Error)(User: )
Description: HPKBDAPP.exe1.0.0.446dcf199HPKBDAPP.exe1.0.0.446dcf199c000000500002a3fa6401d0186c0a253f91
 
Error: (12/15/2014 08:31:06 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/15/2014 08:31:00 AM) (Source: Application Error)(User: )
Description: HPKBDAPP.exe1.0.0.446dcf199HPKBDAPP.exe1.0.0.446dcf199c000000500002a3f9b001d0186b5c9a0c59
 
Error: (12/12/2014 08:01:20 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/12/2014 08:01:15 AM) (Source: Application Error)(User: )
Description: HPKBDAPP.exe1.0.0.446dcf199HPKBDAPP.exe1.0.0.446dcf199c000000500002a3f9b801d0160bb58866be
 
Error: (12/10/2014 04:37:20 PM) (Source: Application Error)(User: )
Description: HPKBDAPP.exe1.0.0.446dcf199HPKBDAPP.exe1.0.0.446dcf199c000000500002a3fac001d014c1799ccfe0
 
Error: (12/10/2014 04:37:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
CodeIntegrity Errors:
===================================
  Date: 2014-12-12 07:51:20.611
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-12 07:51:20.517
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-12 07:51:20.424
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-12 07:51:20.314
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2014-12-12 07:51:20.190
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\WINDOWS\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2008-03-10 14:22:27.582
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2008-03-10 14:22:27.567
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2008-03-10 14:22:27.567
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2008-03-10 14:22:27.551
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2008-03-10 14:22:23.339
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
Adobe Flash Player ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 9.0.47.0 - Adobe Systems Incorporated)
Adobe Reader 8.1.0 (HKLM\...\{AC76BA86-7AD7-1033-7B44-A81000000003}) (Version: 8.1.0 - Adobe Systems Incorporated)
Adobe Shockwave Player (HKLM\...\{1BDC9633-895B-4842-BCB6-8FA1EC2A3C5A}) (Version: 10.2.0.023 - Adobe Systems, Inc.)
Atheros Driver Installation Program (HKLM\...\{28006915-2739-4EBE-B5E8-49B25D32EB33}) (Version: 7.1 - Atheros)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 1.00.0000 - Hewlett-Packard) Hidden
Conexant HD Audio (HKLM\...\CNXT_AUDIO_HDA) (Version: 4.31.0.50 - Conexant)
CyberLink YouCam (HKLM\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 1.0.1002 - CyberLink Corp.)
CyberLink YouCam (Version: 1.0.1002 - CyberLink Corp.) Hidden
DVD Suite (HKLM\...\{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 5.5.0928 - CyberLink Corp.)
Hauppauge MCE XP/Vista Software Encoder (2.0.25149) (HKLM\...\Hauppauge MCE2005 Software Encoder) (Version: 2.0.25149 - Hauppauge Computer Works, Inc.)
HDAUDIO Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_HDA_HSF) (Version:  - )
Hewlett-Packard Active Check (Version: 1.1.11.0 - Hewlett-Packard) Hidden
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.62.5 - HP) Hidden
HP Active Support Library (HKLM\...\{11BB336F-0E58-4977-B866-F24FA334616B}) (Version: 2.3.0.2 - Hewlett-Packard)
HP Customer Experience Enhancements (HKLM\...\{BD0E2B92-3814-46F0-893B-4612EA010C7E}) (Version: 5.4.0.2430 - Hewlett-Packard)
HP Doc Viewer (HKLM\...\{082702D5-5DD8-4600-BCE5-48B15174687F}) (Version: 1.02.0001 - Hewlett-Packard)
HP Easy Setup - Frontend (HKLM\...\{9885A11E-60E4-417C-B58B-8B31B21C0B8A}) (Version: 5.4.0.2430 - Hewlett-Packard)
HP Help and Support (HKLM\...\{28EDCE9C-3304-4331-8AB3-F3EBE94C35B4}) (Version: 1.5.1 - Hewlett-Packard)
HP Photosmart Essential 2.5 (HKLM\...\HP Photosmart Essential) (Version: 2.5 - HP)
HP Photosmart Essential 2.5 (Version: 1.02.0000 - Hewlett-Packard) Hidden
HP Quick Launch Buttons 6.30 E1 (HKLM\...\{34D2AB40-150D-475D-AE32-BD23FB5EE355}) (Version: 6.30 E1 - Hewlett-Packard)
HP QuickPlay 3.6 (HKLM\...\{45D707E9-F3C4-11D9-A373-0050BAE317E1}) (Version:  - )
HP QuickTouch 1.00 C4 (HKLM\...\{7DC4A410-9986-4329-9E5D-687B2C42CA39}) (Version: 1.0.7 - Hewlett-Packard)
HP Smart Web Printing (HKLM\...\HP Smart Web Printing) (Version: 3.0.17.0 - Hewlett-Packard)
HP Smart Web Printing (Version: 3.0.17.0 - Hewlett-Packard) Hidden
HP Total Care Advisor (HKLM\...\{b02df929-29a7-4fd2-9a70-81a644b635f7}) (Version: 1.4.19.2433 - Hewlett-Packard)
HP Update (HKLM\...\{D063F201-FAC4-4D5C-B10B-615058ADE5A7}) (Version: 4.000.009.002 - Hewlett-Packard)
HP User Guides 0088 (HKLM\...\{8347A7A5-4AB8-433F-82AA-496B0D189A9B}) (Version: 1.02.0000 - Hewlett-Packard)
HP Wireless Assistant (HKLM\...\{CBAE4F50-9FC9-4557-AB36-9826DF3C103C}) (Version: 3.00 H2 - Hewlett-Packard)
HPNetworkAssistant (HKLM\...\{228C6B46-64E2-404E-898A-EF0830603EF4}) (Version: 1.1.70 - Hewlett-Packard.)
HPPhotoSmartDiscLabel_PaperLabel (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabel_PrintOnDisc (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabel_Tattoo (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (Version: 2.02.0000 - Hewlett-Packard) Hidden
hpphotosmartdisclabelplugin (Version: 2.02.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookHolidayPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookModernPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookPlayfulPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookScrapbookPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
HPPhotoSmartPhotobookWebPack1 (Version: 1.00.0000 - Hewlett-Packard) Hidden
Java™ 6 Update 2 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0160020}) (Version: 1.6.0.20 - Sun Microsystems, Inc.)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.4518.1014 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336 - Microsoft Corporation) Hidden
Microsoft Works (HKLM\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
muvee autoProducer 6.1 (HKLM\...\{250E9609-E830-43EB-B379-DAB7546A2422}) (Version: 6.10.050 - muvee Technologies)
NetWaiting (HKLM\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.46 - BVRP Software, Inc)
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
Power2Go (HKLM\...\{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 5.6.3327 - CyberLink Corp.)
PowerDirector (HKLM\...\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}) (Version: 6.5.2129 - CyberLink Corp.)
PowerDirector (Version: 6.5.2129 - CyberLink Corp.) Hidden
PSSWCORE (Version: 2.02.0000 - Hewlett-Packard) Hidden
QuickPlay SlingPlayer 0.4.6 (HKLM\...\SlingMedia.QPSlingPlayer_is1) (Version: 0.4.6 - SlingMedia)
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01 (HKLM\...\{59F6A514-9813-47A3-948C-8A155460CC2A}) (Version: 3.51.01 - )
Slingbox Flash Tour (HKLM\...\{38EAC694-0D90-445F-8C17-8B50ADFE3162}) (Version: 1.0.0 - Sling Media)
SlingPlayer (HKLM\...\InstallShield_{004B0DCB-4C60-465B-8F01-44B0A4111187}) (Version: 1.04.0206 - Sling Media)
SlingPlayer (Version: 1.04.0206 - Sling Media) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 10.2.4.0 - Synaptics)
The Sims™ Life Stories (HKLM\...\{2284D904-C138-4B58-93EC-5C362AB5130A}) (Version: 1.00.0000 - Electronic Arts)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
VideoToolkit01 (Version: 100.0.128.000 - Hewlett-Packard) Hidden
Viewpoint Media Player (HKLM\...\ViewpointMediaPlayer) (Version:  - )
WeatherBug Gadget (Version: 1.0.0.6 - AWS Convergence Technologies) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 22%
Total physical RAM: 3006.18 MB
Available physical RAM: 2333.63 MB
Total Pagefile: 6218.85 MB
Available Pagefile: 5662.25 MB
Total Virtual: 2047.88 MB
Available Virtual: 1956.79 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:221.16 GB) (Free:171.55 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:11.73 GB) (Free:1.97 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\HP-LAPTOP
 
Administrator            Greg                     Guest                    
 
 
**** End of log ****


#7 bludshot

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Posted 15 December 2014 - 05:32 PM

You could boot to a linux usb stick then (sorry I don't have the instructions for that, it's around somewhere), and then see if the sound or cdrom work in linux. That will pretty much confirm if it's a hardware issue or a windows issue. I could be wrong, but as it stands right now I think there should be no way it's a windows issue considering you factory restored. And also almost no way it's a hardware issue since it was just working fine before you did the factory reset. Which just leaves you scratching your head.



#8 NCJason

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Posted 16 December 2014 - 08:54 AM

I booted into Mint on a USB stick. The audio applet installed and shows 100% volume but I still don't have sound. I am starting to believe that this is a hardware issue. I have read that several models of the DV series have had joint solder issues with the optical drive and sound card connection.



#9 KingdomSeeker

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Posted 16 December 2014 - 10:29 AM

I noticed several errors caused by HPKBDAPP.exe. The description says it involves sounds and volume control.

 

HPKBDAPP.exeRelated to HP_QuickTouch This software provides on-screen visuals and associated sounds that are displayed and heard when adjusting the notebook volume. The info at this link may help. http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=ob-56178-1&jumpid=reg_R1002_USEN,



#10 hamluis

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Posted 16 December 2014 - 12:01 PM

No audio device is reflected/detected for Speccy system hardware.  If one was detected but merely missing a driver, it would be reflected as detected on the hardware configuration data by Speccy.  I note that Speccy data also indicates no optical drive.  If those devices exist but are not being detected...I think I'd be looking at a motherboard problem.

 

 

Louis



#11 NCJason

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Posted 16 December 2014 - 12:09 PM

The HP QuickTouch software is installed and generates an error after Windows starts because the audio device can not be found. The optical drive has a light on it and spins up when a disk is inserted but is not recognized in Windows or on boot. I have to agree with Louis that it is unfortunately a motherboard problem. This laptop is about 8 years old and might have outlived it usefulness.



#12 bludshot

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Posted 16 December 2014 - 09:18 PM

Glad to see my reasoning is intact :wink:   <3  (could not help myself from saying that)

 

Too bad about the laptop though :|   You can still use a usb sound adapter and speakers (or just a usb speaker bar), and an external optical drive, but, yeah, that kind of sucks, but it is an option.


Edited by bludshot, 16 December 2014 - 09:19 PM.


#13 hamluis

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Posted 17 December 2014 - 05:58 PM

Touche :)!

 

Louis






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