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Help! PUP cant remove!!


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#1 Marlowg

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Posted 10 December 2014 - 03:38 PM

Hi so lately i've been having issues with my computer. i have mcafee and a message keeps popping up saying there's a potential unwanted program and when i click to remove it the message keeps popping up. i went into the control panel and deleted some programs but one program called performance optimizer with the publisher linker ltd will not uninstall. when i try to delete it, it says:---------------------------

RunDLL
---------------------------
There was a problem starting C:\PROGRA~3\PERFOR~1\PERFOR~1.DLL
 
The specified module could not be found.
 
 
---------------------------
OK   
---------------------------
 I run mcafee scans and it tells me that theres nothing wrong but the PUP message keeps coming up. The mcafee message says: Name: Adware-BProtect and that it is quarantined from performance optimizer. Also when i start up windows i get errors saying a certain program is not working properly and sometimes by browser gets changed to something called astromenda. please help this is the only computer i have.


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#2 boopme

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Posted 10 December 2014 - 07:53 PM

Hello Marlowg

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message. -->>> PERFOR~1.DLL
Right-click on the entry and choose delete.



Please run these next....
ADW Cleaner

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .

    Reboot your computer and see if the startup error returns.

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