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The Audio Service is not running


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3 replies to this topic

#1 jemmied

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Posted 10 December 2014 - 02:04 AM

Audio has completely stopped. Even after downloading the .reg files for AudioEndpointBuilder and AudioSrv, nothing seems to work. Any ideas? Thanks!


Edited by hamluis, 10 December 2014 - 03:44 PM.
Moved from Win 7 to Internal Hardware - Hamluis.


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#2 hamluis

hamluis

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Posted 10 December 2014 - 08:34 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 jemmied

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Posted 10 December 2014 - 01:07 PM

Hello hamluis,

 

Thank you for your help! Below are the two posts you requested.

 

http://speccy.piriform.com/results/sg7Z5tIp3jjmggydW321yc2

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Tara Suffy (administrator) on 10-12-2014 at 13:06:27
Running from "C:\Users\Tara Suffy\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/10/2014 00:44:05 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2014 00:43:52 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".Error in manifest or policy file "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"2" on line Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".
Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/10/2014 01:00:01 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2014 00:59:27 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".Error in manifest or policy file "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"2" on line Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".
Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/10/2014 00:53:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2014 00:53:04 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".Error in manifest or policy file "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"2" on line Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".
Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/10/2014 00:35:44 AM) (Source: Application Error) (User: )
Description: Faulting application name: recdisc.exe, version: 6.1.7601.17514, time stamp: 0x4ce7990e
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c92c
Exception code: 0xc0000005
Fault offset: 0x0000000000036b3b
Faulting process id: 0x15b0
Faulting application start time: 0xrecdisc.exe0
Faulting application path: recdisc.exe1
Faulting module path: recdisc.exe2
Report Id: recdisc.exe3
 
Error: (12/10/2014 00:35:42 AM) (Source: .NET Runtime) (User: )
Description: Application: recdisc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000007FEFDF56B3B
Stack:
 
Error: (12/10/2014 00:31:37 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2014 00:30:53 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"1".Error in manifest or policy file "Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"2" on line Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"3.
Component identity found in manifest does not match the identity of the component requested.
Reference is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0".
Definition is Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762".
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (12/10/2014 00:52:54 PM) (Source: Service Control Manager) (User: )
Description: The Coupon Printer Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
 
Error: (12/10/2014 00:42:53 PM) (Source: Service Control Manager) (User: )
Description: The Update MossNet service failed to start due to the following error: 
%%2
 
Error: (12/10/2014 00:42:36 PM) (Source: Service Control Manager) (User: )
Description: The AudioSrv service depends on the AudioEndpointBuilder service which failed to start because of the following error: 
%%193
 
Error: (12/10/2014 00:42:36 PM) (Source: Service Control Manager) (User: )
Description: The AudioEndpointBuilder service terminated with the following error: 
%%193
 
Error: (12/10/2014 01:08:55 AM) (Source: Service Control Manager) (User: )
Description: The AudioEndpointBuilder service terminated with the following error: 
%%193
 
Error: (12/10/2014 01:08:36 AM) (Source: Service Control Manager) (User: )
Description: The Coupon Printer Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
 
Error: (12/10/2014 00:58:42 AM) (Source: Service Control Manager) (User: )
Description: The Update MossNet service failed to start due to the following error: 
%%2
 
Error: (12/10/2014 00:58:19 AM) (Source: Service Control Manager) (User: )
Description: The AudioSrv service depends on the AudioEndpointBuilder service which failed to start because of the following error: 
%%193
 
Error: (12/10/2014 00:58:18 AM) (Source: Service Control Manager) (User: )
Description: The AudioEndpointBuilder service terminated with the following error: 
%%193
 
Error: (12/10/2014 00:53:04 AM) (Source: Service Control Manager) (User: )
Description: The Update MossNet service failed to start due to the following error: 
%%2
 
 
Microsoft Office Sessions:
=========================
Error: (12/10/2014 00:44:05 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2014 00:43:52 PM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Citrix\ICA Client\MFC80.DLLC:\Program Files (x86)\Citrix\ICA Client\Microsoft.VC80.MFCLOC.MANIFEST5
 
Error: (12/10/2014 01:00:01 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2014 00:59:27 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Citrix\ICA Client\MFC80.DLLC:\Program Files (x86)\Citrix\ICA Client\Microsoft.VC80.MFCLOC.MANIFEST5
 
Error: (12/10/2014 00:53:55 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2014 00:53:04 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Citrix\ICA Client\MFC80.DLLC:\Program Files (x86)\Citrix\ICA Client\Microsoft.VC80.MFCLOC.MANIFEST5
 
Error: (12/10/2014 00:35:44 AM) (Source: Application Error)(User: )
Description: recdisc.exe6.1.7601.175144ce7990eole32.dll6.1.7601.175144ce7c92cc00000050000000000036b3b15b001d0143b235c4fdfC:\Windows\system32\recdisc.exeC:\Windows\system32\ole32.dll628b0e8b-802e-11e4-a858-101f74f951ae
 
Error: (12/10/2014 00:35:42 AM) (Source: .NET Runtime)(User: )
Description: Application: recdisc.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000007FEFDF56B3B
Stack:
 
Error: (12/10/2014 00:31:37 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/10/2014 00:30:53 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0"Microsoft.VC80.MFCLOC,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.762"C:\Program Files (x86)\Citrix\ICA Client\MFC80.DLLC:\Program Files (x86)\Citrix\ICA Client\Microsoft.VC80.MFCLOC.MANIFEST5
 
 
 
=========================== Installed Programs ============================
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 - Adobe Systems Incorporated)
Apple Application Support (HKLM-x32\...\{21ECABC3-40B2-42DF-8E21-ACF3A4D0D95A}) (Version: 3.0.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{6AF2AC2A-3532-43FD-9F4D-BDC9C0D724C7}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (HKLM-x32\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 2.0.8.8 - Atheros Communications Inc.)
Blue Coat K9 Web Protection (HKLM\...\Blue Coat K9 Web Protection) (Version: 4.4.276 - Blue Coat Systems, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Box Sync (HKLM\...\{09C53B19-C578-4803-95EF-DDEDF89D080C}) (Version: 4.0.5693.0 - Box, Inc.)
Box Sync (x32 Version: 4.0.5116.0 - Box Inc.) Hidden
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Citrix Authentication Manager (x32 Version: 5.1.0.62606 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HDX Flash Redirection) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HKLM-x32\...\CitrixOnlinePluginPackWeb) (Version: 14.1.0.0 - Citrix Systems, Inc.)
Citrix Receiver Inside (x32 Version: 4.1.0.56471 - Citrix Systems, Inc.) Hidden
Citrix Receiver Updater (x32 Version: 4.1.0.56461 - Citrix Systems, Inc.) Hidden
Citrix Receiver(Aero) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(DV) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(USB) (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Coupon Printer for Windows (HKLM-x32\...\Coupon Printer for Windows5.0.1.3) (Version: 5.0.1.3 - Coupons.com Incorporated)
Dropbox (HKCU\...\Dropbox) (Version: 2.10.52 - Dropbox, Inc.)
EPSON XP-400 Series Printer Uninstall (HKLM\...\EPSON XP-400 Series) (Version:  - SEIKO EPSON Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.71 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
HP ENVY 4500 series Basic Device Software (HKLM\...\{38A08516-1847-43E4-8076-9540B60EC43B}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
HP ENVY 4500 series Help (HKLM-x32\...\{95BECC50-22B4-4FCA-8A2E-BF77713E6D3A}) (Version: 30.0.0 - Hewlett Packard)
HP FWUpdateEDO2 (HKLM-x32\...\{415FA9AD-DA10-4ABE-97B6-5051D4795C90}) (Version: 1.2.0.0 - Hewlett-Packard)
HP Photo Creations (HKLM-x32\...\HP Photo Creations) (Version: 1.0.0.7702 - HP)
HP Support Solutions Framework (HKLM-x32\...\{44157EB3-D8D0-4BB1-B0F5-AD2C38814ED1}) (Version: 11.51.0027 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{912D30CF-F39E-4B31-AD9A-123C6B794EE2}) (Version: 5.005.002.002 - Hewlett-Packard)
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6341.0 - IDT)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
iTunes (HKLM\...\{33E28B58-7BA0-47B7-AA01-9225ABA2B8A9}) (Version: 11.3.0.54 - Apple Inc.)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.25.18 - Oracle Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office 365 ProPlus - en-us (HKLM\...\O365ProPlusRetail - en-us) (Version: 15.0.4667.1002 - Microsoft Corporation)
Norton Identity Safe (HKLM-x32\...\NST) (Version: 2014.7.8.23 - Symantec Corporation)
Norton Internet Security (HKLM-x32\...\NIS) (Version: 21.6.0.32 - Symantec Corporation)
Office 15 Click-to-Run Extensibility Component (Version: 15.0.4659.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4659.1001 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (Version: 15.0.4659.1001 - Microsoft Corporation) Hidden
Online Plug-in (x32 Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Product Improvement Study for HP ENVY 4500 series (HKLM\...\{3A5F6684-5FD8-4660-A4DA-BF60A20FCCFC}) (Version: 32.2.188.47710 - Hewlett-Packard Co.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7600.80 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4123-B2B9-173F09590E16}) (Version: 1.00.11.0323 - REALTEK Semiconductor Corp.)
Self-service Plug-in (x32 Version: 4.1.0.41738 - Citrix Systems, Inc.) Hidden
Software Updater (HKLM-x32\...\{FA7EE274-7370-43B7-9A45-A39B17CCCDC5}) (Version: 4.3.3 - SEIKO EPSON CORPORATION)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
Wisdom-soft ScreenHunter 6.0 Free (HKLM-x32\...\Wisdom-soft ScreenHunter 6.0 Free) (Version:  - Wisdom Software Inc.)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 50%
Total physical RAM: 4043.86 MB
Available physical RAM: 1983.27 MB
Total Pagefile: 8085.9 MB
Available Pagefile: 6009.3 MB
Total Virtual: 4095.88 MB
Available Virtual: 3982.33 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:571.32 GB) (Free:496.91 GB) NTFS
2 Drive d: (SYSTEM) (Fixed) (Total:0.19 GB) (Free:0.16 GB) NTFS
3 Drive e: (Recovery) (Fixed) (Total:20.67 GB) (Free:2.23 GB) NTFS
4 Drive f: (HP_TOOLS) (Fixed) (Total:3.97 GB) (Free:1.09 GB) FAT32
 
========================= Users: ========================================
 
User accounts for \\TARASUFFY-PC
 
Administrator            Guest                    Tara Suffy               
 
 
**** End of log ****


#4 hamluis

hamluis

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Posted 10 December 2014 - 03:44 PM

I would download/install NET Framework 4, since it's cited in some of your errors.  See http://www.microsoft.com/en-us/download/details.aspx?id=17718 .

 

You seem to have a number of different services which are not working properly.;.that can be an indication of an illegal install, damaged system files, malware problems, or hard drive problems...IMO.

 

The SMART status for your hard drive:  BAD.  This is a first for me, moving topic to Internal Hardware where the more knowledgeable can advise you.

 

Louis






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