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Browser Connection Problem?


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17 replies to this topic

#1 7Mozart7

7Mozart7

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Posted 09 December 2014 - 06:38 PM

My computer seems to be having browser connection problems. (if that makes sense)  I'm able to get online with no problem, but when I try to get on sites on Explorer or Firefox, it almost always open's a blank page with "problem loading page" or "server not found". When I refresh the page, the site I'm trying to get to will open 50% of the time, & 50% of the time I'll have to refresh it over & over before it opens

 

Also, when I do get on a site, I'll click on a page on said site, & it will do the same "server not found" BS, & I'll have to keep refreshing to get it to open

 

I thought it might be a malware problem, so I ran TDSSKiller, Adwcleaner, EST online scan, Malware Bytes, my regular Kaspersky security & Junkware removal tool. A few things were found & I got rid of them, but the problem is still happening

 

I'm thinking it's a connection problem

 

Any help is greatly appreciated


Edited by hamluis, 09 December 2014 - 10:15 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Guest_LighthouseParty_*

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Posted 13 December 2014 - 04:50 AM

Hello there     :welcome:
 
Welcome to Bleeping Computer, I'm LighthouseParty. Let's run a couple of scans to see what could be causing this.
 
Step One:
Please download MiniToolBox to your desktop

  • Double click MiniToolBox.
  • Select the following and then press go.
  • Post the log in your next reply.

Flush DNS
Reset IE Proxy Settings
Reset FF Proxy Settings
List Installed Programs
List Restore Points
 
Step Two:
Please download Malwarebytes Anti-Malware to your desktop

  • Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  • On the dashboard, click update now.
  • After that, click scan now - the scan will now begin.
  • When the scan's completed, select apply actions - make sure the action is quarantine.
  • Restart your computer.

How to get the log.

  • On the dashboard, select the history tab and click application logs.
  • Select the log which has the time and date of when you did the scan.
  • Click copy to clipboard and paste it into your reply.

Step Three:
Please download Security Check to your desktop

  • Double click SecurityCheck and follow the on-screen instructions.
  • A log should open, called checkup.txt.
  • Please post the contents of it in your next reply.

Thanks and good luck!



#3 7Mozart7

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Posted 13 December 2014 - 10:40 AM

Thank you for responding. OK, here it is...

 

MiniToolBox:

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by  (administrator) on 13-12-2014 at 08:19:24
Running from "C:\Users\**********\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

"Reset FF Proxy Settings": Firefox Proxy settings were reset.



=========================== Installed Programs ============================
8 (HKLM-x32\...\POSTER_is1) (Version:  - )
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 2.7.0.19480 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 2.7.0.19480 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 12 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 12.0.0.77 - Adobe Systems Incorporated)
Adobe Flash Player 12 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 12.0.0.77 - Adobe Systems Incorporated)
Adobe Reader X (10.1.11) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.11 - Adobe Systems Incorporated)
Agatha Christie - Death on the Nile (x32 Version: 2.2.0.98 - WildTangent) Hidden
AOL Toolbar (HKCU\...\AOL Toolbar) (Version:  - )
AOL Toolbar (HKLM-x32\...\AOL Toolbar) (Version:  - )
AOL Uninstaller (Choose which Products to Remove) (HKLM-x32\...\AOL Uninstaller) (Version:  - AOL Inc.)
Atmosphere Lite v6.0 (HKLM-x32\...\Atmosphere Lite_is1) (Version:  - Vectormedia Software.)
Audacity 1.3.14 (Unicode) (HKLM-x32\...\Audacity 1.3 Beta (Unicode)_is1) (Version:  - Audacity Team)
Bejeweled 2 Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
Build-a-lot 4 - Power Source (x32 Version: 2.2.0.97 - WildTangent) Hidden
Chronicles of Albian (x32 Version: 2.2.0.95 - WildTangent) Hidden
Contrôle ActiveX Windows Live Mesh pour connexions à distance (HKLM-x32\...\{55D003F4-9599-44BF-BA9E-95D060730DD3}) (Version: 15.4.5722.2 - Microsoft Corporation)
Cradle of Rome 2 (x32 Version: 2.2.0.95 - WildTangent) Hidden
CyberLink MediaEspresso (HKLM-x32\...\InstallShield_{E3739848-5329-48E3-8D28-5BBD6E8BE384}) (Version: 6.5.1720_38230 - CyberLink Corp.)
CyberLink MediaEspresso (x32 Version: 6.5.1720_38230 - CyberLink Corp.) Hidden
CyberLink PowerDVD 10 (HKLM-x32\...\InstallShield_{DEC235ED-58A4-4517-A278-C41E8DAEAB3B}) (Version: 10.0.2531.52 - CyberLink Corp.)
CyberLink PowerDVD 10 (x32 Version: 10.0.2531.52 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
DesignPro 5 (HKLM-x32\...\InstallShield_{C8F04EF6-C4DB-4D86-8D86-32E7DBDA8595}) (Version: 5.5.708 - Avery Dennison)
DesignPro 5 (x32 Version: 5.5.708 - Avery Dennison) Hidden
Dora's World Adventure (x32 Version: 2.2.0.95 - WildTangent) Hidden
eBay Worldwide (HKLM-x32\...\{D3E5A972-9A15-427D-AE78-8181A5FD943C}) (Version: 2.2.0409 - OEM)
ESET Online Scanner v3 (HKLM-x32\...\ESET Online Scanner) (Version:  - )
Etron USB3.0 Host Controller (x32 Version: 0.103 - Etron Technology) Hidden
Express Burn Disc Burning Software (HKLM-x32\...\ExpressBurn) (Version:  - NCH Software)
Express Rip (HKLM-x32\...\ExpressRip) (Version:  - NCH Software)
Final Drive: Nitro (x32 Version: 2.2.0.95 - WildTangent) Hidden
FLV Player (HKLM-x32\...\FLV Player2.0.25) (Version: 2.0.25 - Martijn de Visser Software)
Galerie de photos Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Gateway Games (HKLM-x32\...\WildTangent gateway Master Uninstall) (Version: 1.0.2.5 - WildTangent)
Gateway Recovery Management (HKLM-x32\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 5.00.3502 - Gateway Incorporated)
Gateway Registration (HKLM-x32\...\Gateway Registration) (Version: 1.04.3503 - Gateway Incorporated)
Gateway ScreenSaver (HKLM-x32\...\Gateway Screensaver) (Version: 1.1.0225.2011 - Gateway Incorporated)
Gateway Updater (HKLM-x32\...\{EE171732-BEB4-4576-887D-CB62727F01CA}) (Version: 1.02.3500 - Gateway Incorporated)
Governor of Poker 2 Premium Edition (x32 Version: 2.2.0.95 - WildTangent) Hidden
HitmanPro 3.6 (HKLM\...\HitmanPro36) (Version: 3.6.2.174 - SurfRight B.V.)
Hotkey Utility (HKLM-x32\...\Hotkey Utility) (Version: 2.05.3505 - Gateway Incorporated)
HP Officejet 6500 E710n-z Basic Device Software (HKLM\...\{ADDF4B84-5D28-4EAE-8511-EF808C8BC81C}) (Version: 22.50.231.0 - Hewlett-Packard Co.)
HP Officejet 6500 E710n-z Help (HKLM-x32\...\{130E5108-547F-4482-91EE-F45C784E08C7}) (Version: 140.0.2.2 - Hewlett Packard)
Identity Card (HKLM-x32\...\Identity Card) (Version: 1.00.3501 - Gateway Incorporated)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 7.0.0.1144 - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2353 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.1.0.1008 - Intel Corporation)
Jewel Match 3 (x32 Version: 2.2.0.97 - WildTangent) Hidden
Junk Mail filter update (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Kaspersky Anti-Virus 2013 (x32 Version: 13.0.1.4190 - Kaspersky Lab) Hidden
Kaspersky Internet Security 2013 (HKLM-x32\...\InstallWIX_{560985FB-4B76-4121-9189-7A2CDC7886D6}) (Version: 13.0.1.4190 - Kaspersky Lab)
LibreOffice 3.6 (HKLM-x32\...\{AFD5A54E-E9A1-413D-8AA2-C9EDB6782400}) (Version: 3.6.0.4 - The Document Foundation)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
McAfee Security Scan Plus (HKLM\...\McAfee Security Scan) (Version: 3.8.150.1 - McAfee, Inc.)
Mesh Runtime (x32 Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.6120.5004 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (Version: 14.0.6120.5004 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2010 - English (HKLM-x32\...\{90140011-0061-0409-0000-0000000FF1CE}) (Version: 14.0.6120.5005 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.5131.5000 - Microsoft Corporation)
Microsoft PowerPoint Viewer (HKLM-x32\...\{95140000-00AF-0409-0000-0000000FF1CE}) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft VC9 runtime libraries (x32 Version: 1.0.0 - AOL Inc.) Hidden
Microsoft VC9 runtime libraries (x32 Version: 2.0.0 - AOL Inc.) Hidden
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
MixPad Audio Mixer (HKLM-x32\...\MixPad) (Version:  - NCH Software)
Mozilla Firefox 34.0.5 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 34.0.5 (x86 en-US)) (Version: 34.0.5 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery of Mortlake Mansion (x32 Version: 2.2.0.98 - WildTangent) Hidden
Nero BackItUp 10 (HKLM-x32\...\{68AB6930-5BFF-4FF6-923B-516A91984FE6}) (Version: 5.8.10800.8.100 - Nero AG)
Nero BackItUp 10 Help (CHM) (x32 Version: 10.6.10700 - Nero AG) Hidden
Nero Control Center 10 (x32 Version: 10.6.12700.0.7 - Nero AG) Hidden
Nero ControlCenter 10 Help (CHM) (x32 Version: 10.6.10700 - Nero AG) Hidden
Nero Core Components 10 (x32 Version: 2.0.19900.9.11 - Nero AG) Hidden
Nero DiscSpeed 10 (HKLM-x32\...\{34490F4E-48D0-492E-8249-B48BECF0537C}) (Version: 6.2.10500.2.100 - Nero AG)
Nero DiscSpeed 10 Help (CHM) (x32 Version: 10.5.10000 - Nero AG) Hidden
Nero Express 10 (HKLM-x32\...\{70550193-1C22-445C-8FA4-564E155DB1A7}) (Version: 10.6.10700.5.100 - Nero AG)
Nero Express 10 Help (CHM) (x32 Version: 10.6.10700 - Nero AG) Hidden
Nero Multimedia Suite 10 Essentials (HKLM-x32\...\{62BF4BD3-B1F6-4FA2-8388-CC0647ACBF86}) (Version: 10.5.10300 - Nero AG)
Nero Multimedia Suite 10 Essentials (HKLM-x32\...\{68AFA3A7-9265-4ABD-994A-ACA413E3715C}) (Version: 10.6.10100 - Nero AG)
Nero RescueAgent 10 (HKLM-x32\...\{E337E787-CF61-4B7B-B84F-509202A54023}) (Version: 3.6.10500.3.100 - Nero AG)
Nero RescueAgent 10 Help (CHM) (x32 Version: 10.6.10700 - Nero AG) Hidden
Nero StartSmart 10 (HKLM-x32\...\{F61D489E-6C44-49AC-AD02-7DA8ACA73A65}) (Version: 10.2.11600.14.100 - Nero AG)
Nero StartSmart 10 Help (CHM) (x32 Version: 10.5.10000 - Nero AG) Hidden
Nero Update (HKLM-x32\...\{65BB0407-4CC8-4DC7-952E-3EEFDF05602A}) (Version: 1.0.10900.31.0 - Nero AG)
Nitro Reader 3 (HKLM\...\{3C1F302A-CC25-488D-9C24-A76B95BC916F}) (Version: 3.0.6.3 - Nitro)
NOOK for PC (HKLM-x32\...\BN_DesktopReader) (Version: 2.5.4.7070 - Barnesandnoble.com)
Norton Online Backup (HKLM-x32\...\{40A66DF6-22D3-44B5-A7D3-83B118A2C0DC}) (Version: 2.1.17869 - Symantec Corporation)
PC Auto Backup (HKLM-x32\...\InstallShield_{662548BC-3506-4843-B7AA-F44D352F76A8}) (Version: 1.1.1.21 - Samsung Electronics Co,. Ltd.)
PC Auto Backup (x32 Version: 1.1.1.21 - Samsung Electronics Co,. Ltd.) Hidden
Penguins! (x32 Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Polar Golfer (x32 Version: 2.2.0.95 - WildTangent) Hidden
PrimoPDF -- brought to you by Nitro PDF Software (HKLM-x32\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
RCA Detective™ 3.0.3.0 (HKLM-x32\...\RCA Detective™_is1) (Version:  - RCA)
RCA easyRip 2.5.6.0 (HKLM-x32\...\RCA easyRip_is1) (Version:  - RCA)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.45.516.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6257 - Realtek Semiconductor Corp.)
Revo Uninstaller 1.95 (HKLM-x32\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
River Past Audio Converter (HKLM\...\Audio Converter) (Version: 7.7.16 - River Past)
Samsung i-Launcher 1.0.1.54 (HKLM-x32\...\Samsung i-Launcher) (Version: 1.0.1.54 - Samsung Electronics Co., Ltd.)
Skype™ 6.11 (HKLM-x32\...\{4E76FF7E-AEBA-4C87-B788-CD47E5425B9D}) (Version: 6.11.102 - Skype Technologies S.A.)
SmartDraw 2014 (HKLM-x32\...\SmartDraw 2014) (Version:  - SmartDraw, LLC)
SpywareBlaster 5.0 (HKLM-x32\...\SpywareBlaster_is1) (Version: 5.0.0 - BrightFort LLC)
Times Reader (HKLM-x32\...\com.nyt.timesreader.78C54164786ADE80CB31E1C5D95607D0938C987A.1) (Version: 2.055 - The New York Times Company)
Times Reader (x32 Version: 2.055 - The New York Times Company) Hidden
Torchlight (x32 Version: 2.2.0.97 - WildTangent) Hidden
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Virtual Villagers 5 - New Believers (x32 Version: 2.2.0.97 - WildTangent) Hidden
VLC media player 2.1.2 (HKLM-x32\...\VLC media player) (Version: 2.1.2 - VideoLAN)
WavePad Sound Editor (HKLM-x32\...\WavePad) (Version:  - NCH Software)
Welcome Center (HKLM-x32\...\Gateway Welcome Center) (Version: 1.02.3503 - Gateway Incorporated)
WildTangent Games App (Gateway Games) (x32 Version: 4.0.5.14 - WildTangent) Hidden
Windows Live (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3555.0308 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
WinRAR 4.01 (32-bit) (HKLM-x32\...\WinRAR archiver) (Version: 4.01.0 - win.rar GmbH)
WinZip 15.0 (HKLM-x32\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240C1}) (Version: 15.0.9411 - WinZip Computing, S.L. )
Zuma's Revenge (x32 Version: 2.2.0.97 - WildTangent) Hidden
========================= Restore Points ==================================

12-12-2014 11:00:31 Windows Update

**** End of log ****

 

MalwareBytes:

 

Found nothing, although I ran it a few days ago, full scan, & all it found was a "PUP" something or other, which I got rid of

 

SecurityCheck:

 

 Results of screen317's Security Check version 0.99.93  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Kaspersky Internet Security   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:`````````
 SpywareBlaster 5.0    
  Adobe Flash Player 12.0.0.77 Flash Player out of Date!  
 Adobe Reader 10.1.11 Adobe Reader out of Date!  
 Mozilla Firefox (34.0.5)
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Kaspersky Lab Kaspersky Anti-Virus 2013 avp.exe  
 Malwarebytes Anti-Malware mbamscheduler.exe   
 Symantec Norton Online Backup NOBuAgent.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````
 



#4 Guest_LighthouseParty_*

Guest_LighthouseParty_*

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Posted 13 December 2014 - 12:15 PM

Hello there,

Step One:
Please uninstall some programs
 
There's currently some programs on your PC that we need to remove, for the time-being at least. Press the Windows + R key on your keyboard and type in appwiz.cpl and press enter. Navigate to each of the following below one-by-one and click uninstall:

  • 8
  • AOL Toolbar

If any programs listed above aren't in Programs and Features, you can just skip them. Adobe Reader and Adobe Flash Player currently need updating, click them for instructions on how to do so.

Step Two:
Please download rKill to your desktop

  • Double click it (Win 7, 8 and Vista users, right-click and select run as admin)
  • The tool will run and then a log file should open.
  • Please post the contents of it in your next reply.

Please don't restart your computer before running the next step.

Step Three:
Please download AdwCleaner to your desktop

  • Double click adwcleaner_x.xxx.exe. (Win 7, 8 and Vista users, right-click and select run as admin)
  • If prompted, click I agree.
  • Click scan. When it's finished, select clean.
  • Allow AdwCleaner to restart your computer.
  • Once your computer's restarted, a log should appear.
  • Please post this in your next reply.

Step Four:
Please download Junkware Removal Tool to your desktop

  • Double click JRT.exe. (Win 7, 8 and Vista users, right-click and select run as admin)
  • Press any key and the scan will begin.
  • At the end, a log will open. Please post this in your next reply.


#5 7Mozart7

7Mozart7
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Posted 13 December 2014 - 02:25 PM

The Adw Cleaner is asking me to remove some software. These are...

 

HKCU\Microsoft Windows\Current Version\Ext\Settings\"a bunch of letters & numbers

 

same thing as above, just different letters & numbers

 

HKCU\Nico Mak Computing (3 of these)

 

Do I want to remove these things?



#6 Guest_LighthouseParty_*

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Posted 13 December 2014 - 02:27 PM

I would say yes.



#7 7Mozart7

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Posted 13 December 2014 - 04:42 PM

OK, ran them all

 

Got rid of "8" & "AOL Toolbar"

 

rkill:

 

Rkill was run on 12/13/2014 at 13:07:51.
Operating System: Windows 7 Home Premium


Processes terminated by Rkill or while it was running:

C:\Users\*****\Desktop\HijackThis.exe
C:\Users\*****\Desktop\SecurityCheck-.exe
C:\Users\*****\Desktop\--rkill.scr


Rkill completed on 12/13/2014 at 13:08:03.

 

Adw Cleaner:

 

 

# AdwCleaner v4.105 - Report created 13/12/2014 at 15:09:26
# Updated 08/12/2014 by Xplode
# Database : 2014-12-08.2 [Local]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : ***** - *****-PC
# Running from : C:\Users\*****\Desktop\virus-adwcleaner_4.105.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D2CE3E00-F94A-4740-988E-03DC2F38C34F}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{8DCB7100-DF86-4384-8842-8FA844297B3F}
Key Deleted : HKCU\Software\Nico Mak Computing
Key Deleted : HKLM\SOFTWARE\Nico Mak Computing

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17496


-\\ Mozilla Firefox v34.0.5 (x86 en-US)


-\\ Google Chrome v


*************************

AdwCleaner[R0].txt - [11445 octets] - [21/08/2014 07:16:14]
AdwCleaner[R1].txt - [11506 octets] - [21/08/2014 07:48:42]
AdwCleaner[R2].txt - [1203 octets] - [29/11/2014 15:44:13]
AdwCleaner[R3].txt - [1478 octets] - [13/12/2014 13:16:34]
AdwCleaner[S0].txt - [11636 octets] - [21/08/2014 07:55:50]
AdwCleaner[S1].txt - [1276 octets] - [29/11/2014 15:50:35]
AdwCleaner[S2].txt - [1355 octets] - [13/12/2014 15:09:26]

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1415 octets] ##########
 

 

 

 

Junkware:

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.4.0 (11.29.2014:1)
OS: Windows 7 Home Premium x64
Ran by ********** on Sat 12/13/2014 at 15:28:53.20
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ FireFox

Emptied folder: C:\Users\************\AppData\Roaming\mozilla\firefox\profiles\ba8gd0nz.default\minidumps [7 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sat 12/13/2014 at 15:32:36.73
End of JRT log



#8 Guest_LighthouseParty_*

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Posted 13 December 2014 - 05:08 PM

How is the PC now?



#9 7Mozart7

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Posted 13 December 2014 - 07:26 PM

Unfortunately, it's still happening, although not as much as before. Now though, the time it takes to open a site seems longer, about a full minute or more. When I try to open a site, the loading circle "thingy" just keeps going & going, until finally it will open the site, or show the "server not found" message

 

Question, I'm using a cable company line, & I'm on a "connection 3" which states it's a public network. Is that the norm? Should I be on a public network? I think I was on private network (if there's such a thing) before, & I noticed the connection or active networks would change by themselves

 

Could that have anything to do with my problem?

 

Also, is a regular broadband connection different from a network connection? I think I used to have a broadband connection


Edited by 7Mozart7, 13 December 2014 - 08:11 PM.


#10 boopme

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Posted 13 December 2014 - 09:24 PM

Hello, have you Shut down and restarted the router?
 
Stop running HiJackThis.

After that if the situation is the same... open a command prompt and type in ipconfig , hit Enter.
Add the result of ipconfig to your next reply.
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#11 Tenis

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Posted 14 December 2014 - 02:53 AM

Hi 7Mozart7,

 

I know whats your exact problem i also had this problem then i searched quite and found solution myself.

You have DNS Resolve Problem.Your computer unable to resolve the "IP of Site into Domain" thats why you have to reload it again and again.

 

To fix it.

1.Go to Control Panel Click View Network status and task Under Network and Internet 

2.Click change adapter settings on the left side of window.

3.Right click on Local Area Connection and choose  properties

4.Click on Internet Protocol Version 4 (TCP / IPv4) from the list, then click properties.

You will see in the bottom half of the dialog that your PC is set to get its DNS settings “automatically”

5.Choose "Use the following....."

Enter the following.

Preferred: 208.67.222.222
Alternate: 208.67.220.220

 

6.Click Ok and close.

Restart PC and try visiting the site again.

I Hope that will work.

 

Cheers

Tenis :busy:

 

 

 

 

 


fseDQlO.jpg

 

 


#12 7Mozart7

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Posted 14 December 2014 - 03:27 PM

I turned off my modem, (not sure if I have a router) restarted everything, & yep, the problem is still there. When I type ipconfig & hit OK, a small black box shows on my screen for about a second & then disappears. I tried numerous times, but it disappears instantly  & I can't see what it says

 

Also, my internet protocol version 4 isn't set to "obtain DNS sever address automatically", it's set on "use the following DNS server address". The numbers are as follows...

 

Preferred DNS server: 208 59 247 45

 

Alternate DNS server: 208 59 247 46

 

Should I still change the numbers?

 

By the way, thank you to everyone taking the time to try & help


Edited by 7Mozart7, 14 December 2014 - 03:40 PM.


#13 Tenis

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Posted 14 December 2014 - 03:55 PM

Please change and tell me to

 

Preferred: 208.67.222.222
Alternate: 208.67.220.220

 

 

and tell me it fix or not


fseDQlO.jpg

 

 


#14 7Mozart7

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Posted 14 December 2014 - 04:45 PM

 I changed the numbers, hit "OK", rebooted & the problem is still there, although when I looked again the numbers had changed back to the original numbers. So it seems the computer won't retain the changed numbers



#15 7Mozart7

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Posted 14 December 2014 - 05:11 PM

I just noticed something odd. When I view my "basic network information & set up connections" in the control panel, there's a computer icon, followed by a line, then a network icon, and another line which leads to an internet icon. When I hit refresh, an "x" will appear in the second line, which means I'm not getting internet access. That "x" will disappear after a dew seconds

 

The "x" doesn't show up all the time, but even when it doesn't I have trouble opening sites

 

This tells me somethings wrong with the network or the connection. Should I change the network or the connection?


Edited by 7Mozart7, 14 December 2014 - 05:16 PM.





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