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Way too slow


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26 replies to this topic

#1 ToniB

ToniB

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Posted 09 December 2014 - 05:39 PM

Hi,

 

My Win 7 x 64 laptop is also running very slow - both Win & internet applications.  Even typing and saving are excruciatingly slow at times. Task manager shows my memory (4 GB) usage quite high, even when not much is running. Other day it was about 85-95% with only task manager and CHrome (with about 18 tabs open) running. CPU usage usually seems ok. HD is 500 GB, ~ 40% used.
svchost also seems rather high but I am not sure what is normal or how many should be running simultaneously.

 

Not sure if the system slowness is causing the internet issue, but I think it's 2 different problems? Internet  Speed test shows 12Mbps, not great by today's standards but still running much slower than when I had only 2 Mbps. Markedly worse in the last 2 weeks or so though. Some browsers slower than others.  Chrome & opera worse than firefox; sites just spin, take minute or more to load.  If they even do.

 

Antivirus (avast free) doesn't show anything, nor does performance check on Windows or Microsoft FixIt. Running Panda now as a second check. I likely have too many systems running in background but not sure which are ok to disable.

 

I can follow directions (I've gotten rid of viruses and performance issues in the past with help) but don't understand a whole lot about what's going on behind the scenes.  Still, I'd rather work through it myself than pay someone, if possible.

 

Can anyone please help me through one or both issues?

 

Thanks in advance for any suggestions/insights.

 

 



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#2 hamluis

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Posted 09 December 2014 - 05:56 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 ToniB

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Posted 10 December 2014 - 12:06 PM

Thanks, Louis!

 

Here you go.  Speccy link at end.

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Me! (administrator) on 10-12-2014 at 10:56:11
Running from "C:\Users\Me!\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/10/2014 09:41:53 AM) (Source: Application Error) (User: )
Description: Windows cannot access the file  for one of the following reasons:
there is a problem with the network connection, the disk that the file is stored on, or the storage
drivers installed on this computer; or the disk is missing.
Windows closed the program firefox.exe because of this error.

Program: firefox.exe
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again.
This situation might be a temporary problem that corrects itself when the program runs again.
2.
If the file still cannot be accessed and
    - It is on the network,
your network administrator should verify that there is not a problem with the network and that the server can be

contacted.
    - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into

the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then

click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard

disk, contact your administrator or computer hardware vendor for
further assistance.

Additional Data
Error value: C000000E
Disk type: 0

Error: (12/10/2014 09:41:53 AM) (Source: Application Error) (User: )
Description: Faulting application name: firefox.exe, version: 0.0.0.0, time stamp: 0x386d4380
Faulting module name: nss3.dll, version: 0.0.0.0, time stamp: 0x386d4380
Exception code: 0xc0000006
Fault offset: 0x000744d8
Faulting process id: 0x1b64
Faulting application start time: 0xfirefox.exe0
Faulting application path: firefox.exe1
Faulting module path: firefox.exe2
Report Id: firefox.exe3

Error: (12/09/2014 09:11:51 PM) (Source: Application Error) (User: )
Description: Faulting application name: WajamInternetEnhancerService.exe, version: 2.19.2.6, time stamp:

0x547e2780
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
Exception code: 0xc0000005
Fault offset: 0x00039342
Faulting process id: 0xef8
Faulting application start time: 0xWajamInternetEnhancerService.exe0
Faulting application path: WajamInternetEnhancerService.exe1
Faulting module path: WajamInternetEnhancerService.exe2
Report Id: WajamInternetEnhancerService.exe3

Error: (12/09/2014 05:46:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 34.0.0.5442, time stamp: 0x54754d35
Faulting module name: mozalloc.dll, version: 34.0.0.5442, time stamp: 0x54754649
Exception code: 0x80000003
Fault offset: 0x00001425
Faulting process id: 0x16e4
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (12/07/2014 09:57:42 PM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.1.7601.17567 stopped interacting with Windows and was closed.

To see if more information about the problem is available, check the problem history in the Action Center control

panel.

Process ID: 1760

Start Time: 01d0129244916131

Termination Time: 0

Application Path: C:\windows\explorer.exe

Report Id: be5f1091-7e85-11e4-bd41-705ab6c5c2d4

Error: (12/05/2014 09:00:13 PM) (Source: Windows Backup) (User: )
Description: The backup did not complete because of an error writing to the backup location E:\. The error is: The

backup location cannot be found or is not valid. Review your backup settings and check the backup location.

(0x81000006).

Error: (12/05/2014 09:20:07 AM) (Source: Application Error) (User: )
Description: Faulting application name: opera_crashreporter.exe, version: 0.0.0.0, time stamp: 0x5473cd71
Faulting module name: RPCRT4.dll, version: 6.1.7601.18532, time stamp: 0x53c3352a
Exception code: 0xc0000005
Fault offset: 0x0003915b
Faulting process id: 0x12ac
Faulting application start time: 0xopera_crashreporter.exe0
Faulting application path: opera_crashreporter.exe1
Faulting module path: opera_crashreporter.exe2
Report Id: opera_crashreporter.exe3

Error: (12/03/2014 08:58:32 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 34.0.0.5442, time stamp: 0x54754d35
Faulting module name: NPSWF32_15_0_0_239.dll, version: 15.0.0.239, time stamp: 0x546d1975
Exception code: 0x80000003
Fault offset: 0x0035708d
Faulting process id: 0xdb8
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (12/01/2014 09:49:09 PM) (Source: Application Error) (User: )
Description: Faulting application name: plugin-container.exe, version: 33.1.0.5423, time stamp: 0x545c0a59
Faulting module name: mozalloc.dll, version: 33.1.0.5423, time stamp: 0x545be5ee
Exception code: 0x80000003
Fault offset: 0x00001425
Faulting process id: 0x1a84
Faulting application start time: 0xplugin-container.exe0
Faulting application path: plugin-container.exe1
Faulting module path: plugin-container.exe2
Report Id: plugin-container.exe3

Error: (11/30/2014 08:00:30 PM) (Source: Brother BrLog) (User: )
Description: TWN BrtTWN: [2014/11/30 20:00:30.379]: [00005108]:
##### Device Open ERROR! #####


System errors:
=============
Error: (12/10/2014 00:58:52 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for Type with the following error:
%%5

Error: (12/10/2014 00:58:24 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-

4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (12/10/2014 00:56:55 AM) (Source: Service Control Manager) (User: )
Description: The DirMngr service failed to start due to the following error:
%%2

Error: (12/10/2014 00:13:29 AM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected

termination of the Program Compatibility Assistant Service service, but this action failed with the following error:
%%1056

Error: (12/10/2014 00:12:29 AM) (Source: Service Control Manager) (User: )
Description: The WLAN AutoConfig service terminated unexpectedly.  It has done this 1 time(s).  The following

corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (12/10/2014 00:12:29 AM) (Source: Service Control Manager) (User: )
Description: The Desktop Window Manager Session Manager service terminated unexpectedly.  It has done this 1

time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (12/10/2014 00:12:29 AM) (Source: Service Control Manager) (User: )
Description: The Distributed Link Tracking Client service terminated unexpectedly.  It has done this 1 time(s).  The

following corrective action will be taken in 120000 milliseconds: Restart the service.

Error: (12/10/2014 00:12:29 AM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated unexpectedly.  It has done this 1 time(s).  The following corrective

action will be taken in 60000 milliseconds: Restart the service.

Error: (12/10/2014 00:12:29 AM) (Source: Service Control Manager) (User: )
Description: The Program Compatibility Assistant Service service terminated unexpectedly.  It has done this 1 time

(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (12/10/2014 00:12:29 AM) (Source: Service Control Manager) (User: )
Description: The Network Connections service terminated unexpectedly.  It has done this 1 time(s).  The following

corrective action will be taken in 100 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (07/31/2014 09:42:34 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office

Version: 12.0.6612.1000. This session lasted 1342218 seconds with 2820 seconds of active time.  This session

ended with a crash.

Error: (03/17/2014 08:00:16 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6683.5002, Microsoft Office

Version: 12.0.6612.1000. This session lasted 34211 seconds with 1320 seconds of active time.  This session

ended with a crash.

Error: (11/14/2013 06:38:39 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6683.5002, Microsoft Office

Version: 12.0.6612.1000. This session lasted 3260 seconds with 120 seconds of active time.  This session ended

with a crash.

Error: (10/16/2013 06:36:37 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6679.5000, Microsoft Office

Version: 12.0.6612.1000. This session lasted 166728 seconds with 600 seconds of active time.  This session

ended with a crash.

Error: (05/29/2013 10:11:11 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office

Version: 12.0.6612.1000. This session lasted 316311 seconds with 21480 seconds of active time.  This session

ended with a crash.

Error: (04/03/2013 11:45:07 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office

Version: 12.0.6612.1000. This session lasted 352165 seconds with 7020 seconds of active time.  This session

ended with a crash.

Error: (11/08/2012 02:35:32 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office

Version: 12.0.6612.1000. This session lasted 166411 seconds with 240 seconds of active time.  This session

ended with a crash.

Error: (11/06/2012 04:21:49 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office

Version: 12.0.6612.1000. This session lasted 460263 seconds with 7860 seconds of active time.  This session

ended with a crash.

Error: (10/16/2012 06:39:09 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6662.5003, Microsoft Office

Version: 12.0.6612.1000. This session lasted 369520 seconds with 3060 seconds of active time.  This session

ended with a crash.

Error: (10/14/2012 07:41:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6661.5000, Microsoft Office

Version: 12.0.6612.1000. This session lasted 365217 seconds with 11220 seconds of active time.  This session

ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2013-03-22 09:56:02.435
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program

Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00174_041\avcuf64.dll because the set of per-page

image hashes could not be found on the system.

  Date: 2013-03-22 09:42:24.193
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program

Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00174_041\avcuf64.dll because the set of per-page

image hashes could not be found on the system.

  Date: 2013-03-22 09:32:35.400
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program

Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00174_041\avcuf64.dll because the set of per-page

image hashes could not be found on the system.

  Date: 2013-03-22 09:22:10.062
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program

Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00174_041\avcuf64.dll because the set of per-page

image hashes could not be found on the system.

  Date: 2013-03-19 15:39:49.497
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program

Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00174_041\avcuf64.dll because the set of per-page

image hashes could not be found on the system.

  Date: 2013-03-19 12:52:49.815
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program

Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00174_041\avcuf64.dll because the set of per-page

image hashes could not be found on the system.

  Date: 2013-03-19 12:27:06.274
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program

Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00174_041\avcuf64.dll because the set of per-page

image hashes could not be found on the system.

  Date: 2013-03-19 10:17:44.588
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program

Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00174_041\avcuf64.dll because the set of per-page

image hashes could not be found on the system.

  Date: 2013-03-19 09:38:05.462
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program

Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00174_041\avcuf64.dll because the set of per-page

image hashes could not be found on the system.

  Date: 2013-03-19 07:46:51.919
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Program

Files\Bitdefender\Bitdefender 2012\Active Virus Control\Avc3_00174_041\avcuf64.dll because the set of per-page

image hashes could not be found on the system.



 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}

_ENTERPRISE_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}

_HOMESTUDENTR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 7.2.4 - Hewlett-Packard) Hidden
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.4.0.2710 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.4.0.2710 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.246 - Adobe Systems

Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.246 - Adobe Systems

Incorporated)
Adobe Reader XI (11.0.09) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.09 -

Adobe Systems Incorporated)
Agent Ransack x64 (HKLM\...\{FD8C1365-2229-4F37-A126-558DB2471CBE}) (Version: 7.0.828.1 - Mythicsoft Ltd)
Amazon Kindle (HKCU\...\Amazon Kindle) (Version:  - Amazon)
Apple Application Support (HKLM-x32\...\{83CAF0DE-8D3B-4C37-A631-2B8F16EC3031}) (Version: 3.1 - Apple

Inc.)
Apple Mobile Device Support (HKLM\...\{BDD99690-3541-4619-9D2A-3CDDB3E15F9E}) (Version: 8.0.5.6 - Apple

Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple

Inc.)
Audacity 2.0 (HKLM-x32\...\Audacity_is1) (Version:  - Audacity Team)
Avast Free Antivirus (HKLM-x32\...\Avast) (Version: 10.0.2208 - AVAST Software)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
Brother MFL-Pro Suite HL-2280DW (HKLM-x32\...\{3ACCCFB3-7B17-4E9F-ACB0-46868FCD4487}) (Version:

1.0.7.0 - Brother Industries, Ltd.)
CCleaner (HKLM\...\CCleaner) (Version: 4.16 - Piriform)
Citrix Online Launcher (HKLM-x32\...\{B025BA0B-64A6-46DE-9D64-32965C83CCA9}) (Version: 1.0.179 - Citrix)
CompanionLink (HKLM-x32\...\{CD8B8A40-DC1E-48FB-9510-3829614C96D7}) (Version: 5.00.5000 -

CompanionLink Software, Inc.)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE})

(Version: 12.0.6612.1000 - Microsoft Corporation)
Diff Doc (HKLM-x32\...\Diff Doc_is1) (Version:  - Softinterface, Inc.)
DiskAid 6.7.2.0 (HKLM\...\DiskAid_is1) (Version: 6.7.2.0 - DigiDNA)
Dropbox (HKCU\...\Dropbox) (Version: 2.10.30 - Dropbox, Inc.)
GadgetWide Cloud Control Service (HKLM-x32\...\{6147344A-2A3D-4CE0-9F09-E99CE1C45573}) (Version:

1.2.0.6 - GadgetWide)
Google Chrome (HKCU\...\Google Chrome) (Version: 39.0.2171.71 - Google Inc.)
GoToMeeting 7.0.4.2033 (HKCU\...\GoToMeeting) (Version: 7.0.4.2033 - CitrixOnline)
Gpg4win (2.2.1) (HKLM-x32\...\GPG4Win) (Version: 2.2.1 - The Gpg4win Project)
HP FWUpdateEDO3 (HKLM-x32\...\{A82D0C46-EBDF-4B27-A731-D06EF2056E81}) (Version: 1.0.0.0 - Hewlett-

Packard Company)
HP LaserJet Professional CP1520 Series (HKLM-x32\...\{5C069542-CA13-4f1b-B90C-28C6430F4992}) (Version:  

- Hewlett-Packard)
HP Update (HKLM-x32\...\{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}) (Version: 5.003.001.001 - Hewlett-

Packard)
HPLaserJetHelp_LearnCenter (HKLM-x32\...\{E15C68A1-9CA5-44AC-A7F7-6C0673F196A8}) (Version: 1.02.0000

- Hewlett-Packard)
HPLJUT (x32 Version: 1.00.0012 - HP) Hidden
hppCP1520LaserJetService (x32 Version: 001.008.00477 - Hewlett-Packard) Hidden
hppLaserJetService (x32 Version: 002.015.00599 - Hewlett-Packard) Hidden
hppTLBXFXCP1520 (x32 Version: 001.012.00948 - Hewlett-Packard) Hidden
hpzTLBXFX (x32 Version: 006.015.01163 - Hewlett-Packard) Hidden
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA})

(Version: 8.15.10.2104 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version:

6.0.0.1179 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{B90E5EBE-DF18-44D5-9D18-689ADEE9DA6C}) (Version:

13.01.1000 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version:

9.5.7.1002 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{26F41FA3-3170-446B-A3A2-83F5FA26E6CD}) (Version: 1.1.8.0 - Intel

Corporation)
iTunes (HKLM\...\{2ABBBD91-91E5-4AD7-929A-FE15D1DC0576}) (Version: 12.0.1.26 - Apple Inc.)
Java 8 Update 25 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218025F0}) (Version: 8.0.250 - Oracle

Corporation)
Java Auto Updater (x32 Version: 2.8.25.18 - Oracle Corporation) Hidden
Jing (HKLM-x32\...\{22800204-9E53-45C7-B6F3-5BB0F1C1A147}) (Version: 2.8.13007.1 - TechSmith Corporation)
JMicron Flash Media Controller Driver (HKLM-x32\...\{26604C7E-A313-4D12-867F-7C6E7820BE4C}) (Version:

1.0.34.2 - JMicron Technology Corp.)
Junk Mail filter update (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Label@Once 1.0 (HKLM-x32\...\{0D795777-9D60-4692-8386-F2B3F2B5E5BF}) (Version: 1.0 - Corel)
LAME v3.99.3 (for Windows) (HKLM-x32\...\LAME_is1) (Version:  - )
LastPass (uninstall only) (HKLM-x32\...\LastPass) (Version:  - LastPass)
Livescribe Connect (HKLM-x32\...\com.livescribe.LivescribeConnect) (Version: 1.2.1.58498 - Livescribe Inc)
Livescribe Connect (x32 Version: 1.2.1 - Livescribe Inc) Hidden
Livescribe Desktop (HKLM-x32\...\Livescribe Desktop 2.8.3) (Version: 2.8.3 - Livescribe Inc)
Malwarebytes Anti-Malware version 2.0.3.1025 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.3.1025 -

Malwarebytes Corporation)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version:

4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Choice Guard (x32 Version: 2.0.48.0 - Microsoft Corporation) Hidden
Microsoft Filter Pack 2.0 (HKLM\...\{95140000-2000-0409-1000-0000000FF1CE}) (Version: 14.0.4763.1000 -

Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}

_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0100-0407-0000-0000000FF1CE}

_OMUI.de-de_{DB2ACBD1-65B1-4FC5-881E-4E75C668E7E2}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}

_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Access MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation)

Hidden
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Enterprise 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version:

14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Groove MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation)

Hidden
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft

Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Language Pack 2007 - German/Deutsch (HKLM-x32\...\OMUI.de-de) (Version: 12.0.6612.1000 -

Microsoft Corporation)
Microsoft Office O MUI (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE})

(Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Italian) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing (German) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Publisher MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (German) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft

Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation)

Hidden
Microsoft Office SharePoint Designer 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office SharePoint Designer MUI (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation)

Hidden
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E})

(Version: 2.9 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office X MUI (German) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft

Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-

AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version:

8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version:

8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version:

8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version:

8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-

13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-

5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-

22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-

21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-

725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-

87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-

6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-

68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft

Corporation)
Mozilla Firefox 34.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 34.0 (x86 en-US)) (Version: 34.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 14.0.1468.721 - Microsoft) Hidden
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 -

Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version:

4.30.2117.0 - Microsoft Corporation)
MyFreeCodec (HKCU\...\MyFreeCodec) (Version:  - )
MyPhoneExplorer (HKLM-x32\...\MPE) (Version: 1.8.5 - F.J. Wechselberger)
Nuance PaperPort 12 (HKLM-x32\...\{6C0A559F-8583-4B5A-8B50-20BEE15D8E64}) (Version: 12.1.0000 - Nuance

Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 -

Nuance Communications, Inc)
Opera 12.16 (HKLM-x32\...\Opera 12.16.1860) (Version: 12.16.1860 - Opera Software ASA)
Opera Stable 26.0.1656.32 (HKLM-x32\...\Opera 26.0.1656.32) (Version: 26.0.1656.32 - Opera Software ASA)
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 1.00.0001 -

Nuance Communications, Inc.)
PDF-Viewer (HKLM\...\{A278382D-4F1B-4D47-9885-8523F7261E8D}_is1) (Version: 2.5.210.0 - Tracker Software

Products Ltd)
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 -

Microsoft Corporation)
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver For Windows 7 (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476})

(Version: 7.13.112.2010 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version:

6.0.1.6069 - Realtek Semiconductor Corp.)
Samsung Kies (HKLM-x32\...\InstallShield_{758C8301-2696-4855-AF45-534B1200980A}) (Version: 2.6.2.14014_7

- Samsung Electronics Co., Ltd.)
Samsung Kies (x32 Version: 2.6.2.14014_7 - Samsung Electronics Co., Ltd.) Hidden
SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version:

1.5.14.0 - SAMSUNG Electronics Co., Ltd.)
Scansoft PDF Professional (x32 Version:  - ) Hidden
Similarity 64-bit 1.9.0 (HKLM\...\{61B2E986-44DA-4714-B4DE-E05732F90875}) (Version: 1.9.1780 - GAR

Software)
Skype™ 6.16 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.16.105 - Skype

Technologies S.A.)
Spotify (HKCU\...\Spotify) (Version: 0.9.10.22.gf87988f9 - Spotify AB)
Spybot - Search & Destroy (HKLM-x32\...\{B4092C6D-E886-4CB2-BA68-FE5A99D31DE7}_is1) (Version: 2.2.25 -

Safer-Networking Ltd.)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1042 -

SUPERAntiSpyware.com)
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.0.8.1 - Synaptics Incorporated)
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.1 -

TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{1B87C40B-A60B-4EF3-9A68-706CF4B69978}) (Version: 3.00.11 - TOSHIBA

CORPORATION)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{C14518AF-1A0F-4D39-8011-69BAA01CD380}) (Version:

1.6.07.64 - TOSHIBA Corporation)
TOSHIBA Bulletin Board (Version: 1.6.07.64 - TOSHIBA Corporation) Hidden
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.2 for x64 -

TOSHIBA Corporation)
TOSHIBA DVD PLAYER (HKLM-x32\...\{6C5F3BDC-0A1B-4436-A696-5939629D5C31}) (Version: 3.01.2.07-A -

TOSHIBA Corporation)
TOSHIBA eco Utility (HKLM-x32\...\InstallShield_{B3FF1CD9-B2F0-4D71-BB55-5F580401C48E}) (Version:

1.2.11.64 - TOSHIBA Corporation)
TOSHIBA eco Utility (Version: 1.2.11.64 - TOSHIBA Corporation) Hidden
TOSHIBA eco Utility (x32 Version: 1.2.11.64 - TOSHIBA Corporation) Hidden
TOSHIBA Face Recognition (HKLM-x32\...\InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}) (Version:

3.1.3.64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (Version: 3.1.3.64 - TOSHIBA Corporation) Hidden
TOSHIBA Flash Cards Support Utility (HKLM-x32\...\InstallShield_{620BBA5E-F848-4D56-8BDA-584E44584C5E})

(Version: 1.63.0.6C - TOSHIBA CORPORATION)
TOSHIBA Flash Cards Support Utility (x32 Version: 1.63.0.6C - TOSHIBA CORPORATION) Hidden
TOSHIBA Hardware Setup (HKLM-x32\...\InstallShield_{5279374D-87FE-4879-9385-F17278EBB9D3}) (Version:

1.63.0.22C - TOSHIBA CORPORATION)
TOSHIBA Hardware Setup (x32 Version: 1.63.0.22C - TOSHIBA CORPORATION) Hidden
TOSHIBA HDD Protection (HKLM\...\{94A90C69-71C1-470A-88F5-AA47ECC96B40}) (Version: 2.2.0.4 - TOSHIBA

Corporation)
TOSHIBA HDD/SSD Alert (HKLM-x32\...\InstallShield_{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version:

3.1.64.6 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.6 - TOSHIBA Corporation) Hidden
TOSHIBA HDD/SSD Alert (x32 Version: 3.1.64.6 - TOSHIBA Corporation) Hidden
TOSHIBA Media Controller (HKLM-x32\...\{983CD6FE-8320-4B80-A8F6-0D0366E0AA22}) (Version: 1.0.80.3.64 -

TOSHIBA CORPORATION)
TOSHIBA Media Controller Plug-in (HKLM-x32\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version:

1.0.5.10 - TOSHIBA CORPORATION)
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.6.0.64 -

TOSHIBA Corporation)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.3 -

TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.0.4 for

x64 - TOSHIBA Corporation)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{A0E99122-25C1-4CA4-9063-499A2A814EB6}) (Version:

1.6.06.64 - TOSHIBA Corporation)
TOSHIBA ReelTime (Version: 1.6.06.64 - TOSHIBA Corporation) Hidden
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.9 -

TOSHIBA)
TOSHIBA Sleep Utility (HKLM-x32\...\{654F7484-88C5-46DC-AB32-C66BCB0E2102}) (Version: 1.4.1.1 -

TOSHIBA Corporation)
TOSHIBA Supervisor Password (HKLM-x32\...\InstallShield_{51B4E156-14A5-4904-9AE4-B1AA2A0E46BE})

(Version: 1.63.0.9C - TOSHIBA CORPORATION)
TOSHIBA Supervisor Password (x32 Version: 1.63.0.9C - TOSHIBA CORPORATION) Hidden
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E})

(Version: 1.3.4.64 - TOSHIBA Corporation)
TOSHIBA Value Added Package (Version: 1.3.4.64 - TOSHIBA Corporation) Hidden
TOSHIBA Value Added Package (x32 Version: 1.3.4.64 - TOSHIBA Corporation) Hidden
TOSHIBA Web Camera Application (HKLM-x32\...\{5E6F6CF3-BACC-4144-868C-E14622C658F3}) (Version:

1.1.1.15 - TOSHIBA Corporation)
ToshibaRegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.4 - Toshiba)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-

0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-002F-0000-0000-

0000000FF1CE}_HOMESTUDENTR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-

0000-0000000FF1CE}_ENTERPRISE_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-

0000-0000000FF1CE}_HOMESTUDENTR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  -

Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-

0000000FF1CE}_ENTERPRISE_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{90120000-0100-0407-0000-

0000000FF1CE}_OMUI.de-de_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-

0000000FF1CE}_HOMESTUDENTR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-

0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-

0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-

0000000FF1CE}_ENTERPRISE_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-

0000000FF1CE}_HOMESTUDENTR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-

0000000FF1CE}_ENTERPRISE_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-

0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Access 2007 Help (KB963663) (HKLM-x32\...\{90120000-0015-0409-0000-

0000000FF1CE}_ENTERPRISE_{6B76A18A-AA1E-42AB-A7AD-6C84BBB43987}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-

0000000FF1CE}_ENTERPRISE_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-

0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Infopath 2007 Help (KB963662) (HKLM-x32\...\{90120000-0044-0409-0000-

0000000FF1CE}_ENTERPRISE_{716B81B8-B13C-41DF-8EAC-7A2F656CAB63}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-

0000000FF1CE}_ENTERPRISE_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office OneNote 2007 Help (KB963670) (HKLM-x32\...\{90120000-00A1-0409-0000-

0000000FF1CE}_HOMESTUDENTR_{2744EF05-38E1-4D5D-B333-E021EDAEA245}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0407-0000-

0000000FF1CE}_OMUI.de-de_{EA54F104-79D2-48CC-9ABC-91A63C43D353}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-

0000000FF1CE}_ENTERPRISE_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-0000-

0000000FF1CE}_ENTERPRISE_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-

0000000FF1CE}_ENTERPRISE_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2899525) 32-Bit Edition (HKLM-x32\...\{90120000-

0030-0000-0000-0000000FF1CE}_ENTERPRISE_{B6160A7F-1EDB-4ED7-96DD-CF6F83DB347A}) (Version:  -

Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{90120000-0030-0000-

0000-0000000FF1CE}_ENTERPRISE_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office PowerPoint 2007 (KB2597972) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-

0000-0000000FF1CE}_HOMESTUDENTR_{7B9D2746-D03B-442B-A691-90B748E316B4}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-

0000000FF1CE}_ENTERPRISE_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-

0000000FF1CE}_HOMESTUDENTR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Publisher 2007 Help (KB963667) (HKLM-x32\...\{90120000-0019-0409-0000-

0000000FF1CE}_ENTERPRISE_{2E40DE55-B289-4C8B-8901-5D369B16814F}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-

0000000FF1CE}_ENTERPRISE_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-

0000000FF1CE}_HOMESTUDENTR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-

0000000FF1CE}_ENTERPRISE_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-

0000000FF1CE}_HOMESTUDENTR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update für Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0407-0000-

0000000FF1CE}_OMUI.de-de_{BEC163EC-7A83-48A1-BFB6-3BF47CC2F8CF}) (Version:  - Microsoft)
Update für Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0407-0000-

0000000FF1CE}_OMUI.de-de_{F6828576-6F79-470D-AB50-69D1BBADBD30}) (Version:  - Microsoft)
Update für Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0407-0000-

0000000FF1CE}_OMUI.de-de_{EA160DA3-E9B5-4D03-A518-21D306665B96}) (Version:  - Microsoft)
Update für Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0407-0000-

0000000FF1CE}_OMUI.de-de_{38472199-D7B6-4833-A949-10E4EE6365A1}) (Version:  - Microsoft)
Utility Common Driver (x32 Version: 1.0.52.1C - TOSHIBA) Hidden
VLC media player (HKLM-x32\...\VLC media player) (Version: 2.1.5 - VideoLAN)
Wajam (HKLM-x32\...\Wajam) (Version: 2.19 (i2.6) - Wajam)
Windows Live Call (x32 Version: 14.0.8064.0206 - Microsoft Corporation) Hidden
Windows Live Communications Platform (x32 Version: 14.0.8064.206 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite_Wave3) (Version: 14.0.8089.0726 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 14.0.8089.726 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 14.0.8091.0730 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 14.0.8081.709 - Microsoft Corporation) Hidden
Windows Live Sign-in Assistant (HKLM-x32\...\{45338B07-A236-4270-9A77-EBB4115517B5}) (Version:

5.000.818.5 - Microsoft Corporation)
Windows Live Sync (HKLM-x32\...\{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}) (Version: 14.0.8089.726 -

Microsoft Corporation)
Windows Live Upload Tool (HKLM-x32\...\{205C6BDD-7B73-42DE-8505-9A093F35A238}) (Version:

14.0.8014.1029 - Microsoft Corporation)
Windows Live Writer (x32 Version: 14.0.8089.0726 - Microsoft Corporation) Hidden
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version:

1.0.0.8 - Microsoft Corp)
Xmarks for IE (HKLM-x32\...\{D9933B87-F472-486A-BC56-9D04FD6838EF}) (Version: 127.0.162 - Xmarks)
XMind 2013 (v3.4.1) (HKLM-x32\...\XMind_is1) (Version: 3.4.1.201401221918 - XMind Ltd.)
YNAB 4 version 4.3.352 (HKLM-x32\...\com.ynab.YNAB4.LiveCaptive_is1) (Version: 4.3.352 -

YouNeedABudget.com)
ZTE Handset USB Driver (HKLM\...\{01D42BF0-ED08-463f-8A28-99EB6FEE962B}) (Version:  - ZTE Corporation)
ZTE Handset USB Driver (HKLM\...\{D2D77DC2-8299-11D1-8949-444553540000}_is1) (Version: 5.2066.1.9B04 -

ZTE Corporation)

========================= Memory info: ===================================

Percentage of memory in use: 52%
Total physical RAM: 3890.67 MB
Available physical RAM: 1842.11 MB
Total Pagefile: 7779.52 MB
Available Pagefile: 4714.76 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.26 MB

========================= Partitions: =====================================

1 Drive c: (TI105835W0G) (Fixed) (Total:453.83 GB) (Free:269.21 GB) NTFS

========================= Users: ========================================

User accounts for \\MAKINGMAGIC

Administrator            Goin' Quantum            Guest                    
Me!                      The Boss                 


**** End of log ****
 

 

 

http://speccy.piriform.com/results/gxA7fHz6nMiOrbcmIqWNKze



#4 dc3

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Posted 10 December 2014 - 12:56 PM



Antivirus (avast free) doesn't show anything, nor does performance check on Windows or Microsoft FixIt. Running Panda now as a second check.

I didn't see Panda or Bitdefender in your list of installed programs.  Are these installed on this computer?

 

If they are both installed you need to uninstall them.  You should only have one active antivirus installed.

 

IMPORTANT NOTE: Using more than one anti-virus program is not advisable. Why? The primary concern with doing so is due to Windows resource management and significant conflicts that can arise especially when they are running in real-time protection mode simultaneously. Even if one of them is disabled for use as a stand-alone on demand scanner, it can affect the other and cause conflicts. Anti-virus software components insert themselves deep into the operating systems core where they install kernel mode drivers that load at boot-up regardless of whether real-time protection is enabled or not. Thus, using multiple anti-virus solutions can result in kernel mode conflicts causing system instability, catastrophic crashes, slow performance and waste vital system resources. When actively running in the background while connected to the Internet, each anti-virus may try to update their definition databases at the same time. As the programs compete for resources required to download the necessary files this often can result in sluggish system performance or unresponsive behavior.
 
Credit for this information goes to quietman7.

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#5 ToniB

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Posted 10 December 2014 - 02:24 PM

I had previously used BitDefender , then switched to Avast. I used Panda yesterday just to get a "second opinion" (it states it can be run concurrently with other anti-virus programs without causing issues.)  Knowing that that is often not the case, however, I did uninstall it as soon as I ran it as I was aware of the "don't run multiple virus programs" rules and wasn't certain that their "no-conflict" claim is true.

 

I "thought" BitDefender had been long removed [it shows up in neither the installed programs list nor in the task manager] but, in double-checking just now, it seems there are some leftover files which I am not sure how to best get rid of.  I've attached the file list.    (Not sure if you can get it from this url though.)?

I know I have several anti-spyware programs running and wanted to delete them.  [Do those cause the same issues as anti-virus when run simultaneously?] Got hung up with knowing  if I should release the old quarantined files [with SpyBot] because I am not sure if there is 1) anything needed in them that I shouldn't delete or  2) anything malicious that can be harmful if restored.  Thoughts?



#6 dc3

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Posted 10 December 2014 - 03:52 PM

Try using the tool here to remove all of Bitdefender.

 

The antispyware should not be a problem.  These are not active programs.

 

Is this SpyBot Search & Destroy?

 

There is a better antispyware tool, it's SUPERAntiSpyware.


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#7 ToniB

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Posted 10 December 2014 - 09:40 PM

That got rid of it, thanks.  Yes, Spybot S & D.  Not sure if to let it erase or restore the items in quarantine because last time I ran it, I think things got much slower on my laptop all around.

 

SuperAntiSpyware is better than Malwarebytes?

 

Is there anything else that looks out of order?  Still running very slow!

 

One question - is ping value a factor of the internet connection or does the computer play a role?  If it does, I might have an issue there.

 

P.S.  Are you a moderator or just helping out?



#8 guit30

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Posted 10 December 2014 - 10:36 PM

OP,I have found out that SAS is a super anti spyware, it catches everything. Do you have a cable Ethernet connection? I have pretty  close to what you have. I have a Windows 7 64 bit with 4 mb of memory and 500 mb of HD. I use Norton internet security as main anti spyware and gave SAS a 15 day trial. They work together well, SAS is definitely a anti spyware, it is not an anti virus. For example , Emsisoft anti malware is really an anti virus, it showed up on my control panel as an antivirus, so I took it out while it was still free. SAS gave a deal as 9.99 a year for the whole package which is a great deal, it HAS THE REAL PROTECTION WHICH YOU MISS ,I still have Malwarebytes free. Do you keep your cache cleared out? I can't figure out why you are still slow. Does your free AVG have real protection? Are you using Windows firewall , or another one, cause Norton has it's own firewall which uses more than one port.

   I use internet explorer 11 which I love, tried Chrome and Firefox, just did not like them. My computer is a little slow sometimes, but generally it is pretty fast.

     Anyway, just some thoughts

 JIm


Eset Nod32 vs 8

Super Anti Spyware

Secunia 2.0


#9 jhayz

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Posted 10 December 2014 - 11:12 PM

Should I Remove Wajam?

The software is typically bundled with third party installers such as Open Candy and Download.com. "Offer your users a free browser add-on which integrates relevant results from their social media accounts into their regular search results.

 

It is also recommended to remove spybot, see here.


Tekken
 


#10 dc3

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Posted 11 December 2014 - 09:22 AM

1.  That got rid of it, thanks.  Yes, Spybot S & D.  Not sure if to let it erase or restore the items in quarantine because last time I ran it, I think things got much slower on my laptop all around.

 

2.  SuperAntiSpyware is better than Malwarebytes?

 

Is there anything else that looks out of order?  Still running very slow!

 

3.  One question - is ping value a factor of the internet connection or does the computer play a role?  If it does, I might have an issue there.

 

4.  P.S.  Are you a moderator or just helping out?

1.  I would suggest uninstalling SpyBot S & D and install SUPERAntiSpyware.  It is a much better program.

 

2.  SUPERAntiSpyware in a antispyware, Malwarebytes is a antimalware.  They look for different things.

 

3.  A ping test is used to communicate from your computer to another computer, like website's remote server.  The latency (delay) is timed to see what the speed of the connection is and if any of the information is dropped.  This is a function of software, either in Windows or through a website.

 

4.  I am a member who has been active in these forums for ten years.  I am not a Moderator, just helping you out.


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#11 ToniB

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Posted 14 December 2014 - 10:08 AM

Thank you, dc3 and others, for the explanations and advice.

 

Have uninstalled Spybot after releasing the stuff it had quarantined as well as Wajam.  Updated my SUPERAntispyware. Will see what happens.



#12 Alakinender

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Posted 14 December 2014 - 10:27 AM

Do you clean your pc often? CCleaner(both registy(backup for safety)and junk files), Defreggler, SAS scan, MBAM scan, when you do all that you can check with Driver Booster if some drivers are outdated. The program is form IObit, and when installing it uncheck everything but the program itself(Driver Booster 2). It's the only good software from them.

 

Also I would recommend you to disable some start up programs that you don't need running all the time. If you are experienced enough, try disabling some services you don't need. It will remove some svchost.exe from your taskmanager because most services are in that .exe file (dc3 can probably explain that better than me, I lack the english words to describe it good)

 

Wish you luck :D


Edited by Alakinender, 14 December 2014 - 10:34 AM.


#13 dc3

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Posted 14 December 2014 - 02:53 PM



Do you clean your pc often? CCleaner(both registy(backup for safety)and junk files), 

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:

 

 
Credit for this goes to Quietman7

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#14 Alakinender

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Posted 14 December 2014 - 03:36 PM

Oh, sorry, I didn't know that. I read the article and I can say that I know what I am saying, CCleaner is a tool that can scan registry files that are junk, mostly leftover files from uninstalling software. I agree on all that statements. I have a computer on which I place malware, change registry have different versions of windows, simply put I use it to do tests for anti-malware, spyware, virus, cleaners, etc.

 

And I came to a conclusion that CCleaner registry tool is 99.99999% safe for all home and basic uses. But still, it's just my opinion.

You are right about scams, bad programs that simply make things worse than they were.

I hated to use any cleaning software that cleans registry until I got the old machine on which I test programs.

And with the statement that cleaning registry can hide leftover things and hide malware, I'm not sure about it, most malware is destroyed by SAS and MBAM in safe mode, but ok, there are always persistent types that are backed up by various rootkits.

 

I hope that I won't be kicked from forum :D

I really didn't know that Bleeping Computer doesn't recommend that type of tools :/

 

P.S: I saw on the downloads that you have ccleaner and ERUNT, NTREGOPT so i thought you are ok with registry clean?



#15 ToniB

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Posted 14 December 2014 - 08:48 PM

Update: getting rid of SpyBot was a great improvement!

 

I was just going to get on to ask about knowing which background/start-up programs are OK to disable and what the best way to do that is when I saw the last 2 posts.

 

Using CCleaner when I didn't really know what I was doing could have caused some of my problems.  No way to know though (that I am aware of) although I did create a restore point first.

 

It's tough to know which are the most up-to-date guidelines as to cleaning procedures and where to find them. [i.e Are the programs listed still ok to use?] (Suggestions welcome!)  For instance, in checking the above link re why not to use cleaners, I noticed it had a link to a posting in which Quietman 7 also said the following (in 2007) which seems to indicate that CCleaner is OK in some capacities:

 

"Although it works as a basic startup manager, msconfig should not be used routinely to disable auto-start programs. It is a temporary solution and not a good practice for the following reasons:

  • When uninstalling programs while disabled with msconfig, they may not be uninstalled properly and manually editing the registry will be required to remove everything.

  • Msconfig will often leave orphaned entries when software is uninstalled. When used to switch back to normal startup mode, these orphan entries can result in boot up errors.

  • Msconfig only allows you to disable entries. To completely remove an entry from its' list you have to edit the registry, or use a third-party tool like Msconfig Cleanup Utility or a startup manager.

  • Msconfig allows malware related items to hide in your registry which you may not see or affect your computer until switched back to normal startup mode. This could then result in reinfection of the computer.

  • Msconfig does not list all applications loaded in all possible startup locations (some entry points are hidden and unknown to the user).

A better alternative for disabling unnecessary startups is to use a free Startup Manager like one of the following:

If you use CCleaner, it has a built-in Startup Manager under Tools > Startup. Revo Uninstaller Free includes a Startup Manager under Tools."


Edited by ToniB, 14 December 2014 - 08:50 PM.





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