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Windows Update fails over and over again


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#1 vrep

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Posted 09 December 2014 - 02:39 AM

Hello all,

 

I've reinstalled an HP Probook 4540s with Windows 8 Pro in German. After a few Windows Updates runs, it now fails (most of the time) when running Windows Updates. Installations are ok, but after a reboot Windows says they failed and have to be reverted. I've tried numerous fixes on Windows Update and run most of the anti-virus, rootkit scanners and removals, but alas to no avail.

 

I have no problem running these scans all over again or try these fixes. Please let me know what you want me to do exactly and I'll reply as soon as possible.

 

Also, Windows keeps asking me to register it, but I can't as there is no option available to do this over the internet even though I'm connected to the internet.

 

 

Thanks for reading this and hopefully you can help me a little further!

 

Cheers,

 Michiel



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#2 vrep

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Posted 09 December 2014 - 02:48 AM

I'll try to provide with as much information as I can to what I've done already. But as the computer is currently reverting one last update and rebooting now and again, I don't have access to it.

 

Installed some Windows Updates

From the 150 updates or so available I've managed to install about half.

 

Malware scans

I've run these scans:

- TDSS killer by Kaspersky

- FRST64.exe

- Malware Bytes

- AdwCleaner

- rkiller

- GMER

- aswMBR

 

Possible fixes

I've tried these fixes:

- http://support.microsoft.com/kb/968003

- Windows Update Troubleshooter (funny: it says it resolved three issues (can't remember what) and the next time  it fixes them again)

 

Environment

- The user account is administrator. Even tried a new user with admin privileges (with the same results).

- Anti-virus program: Windows Defender

 

Software installed

- LibreOffice

- VLC

- Chrome

- TeamViewer 9

- CyberLink

- HP Support software

- HP printer/scanner driver


Edited by vrep, 09 December 2014 - 08:57 AM.


#3 quietman7

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Posted 09 December 2014 - 07:31 AM

Try using MSFixit.png

For troubleshooting issues related to Windows updates, please refer to:
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#4 vrep

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Posted 09 December 2014 - 03:47 PM

I'm afraid none of these helped.

 

1. The automated troubleshooter has been applied before. Strange thing: it keeps on fixing three problems.

2. Tried the "Find it myself" tips, but no succes.

3. Only for Windows 7.

4. Trying the manual steps.

5. I've got version 7.9.6200



#5 x64

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Posted 09 December 2014 - 04:16 PM

Try updating again but do so manually and in doing so deselect updates KB3002885 and KB3000061. To do this,

 

Open Control Panel. In the search box (top right) type "upd". The old style  Windows Update control panel applet should appear as a search result - select it.

 

Manually check for updates, select the updates that you want to install but avoid the two that I listed above.

 

3000061 can be permanently hidden. Once you have the other updates installed, you can have another go at 3002885. I've seen it fail in the way that you described, and succeed after several attempts.

 

x64


Edited by x64, 09 December 2014 - 04:16 PM.


#6 SleepyDude

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Posted 09 December 2014 - 04:21 PM

Hi,

 

Run a System Check...

Press windows8_key.png + X and click Open Command Prompt (Admin)
type:

sfc /scannow

If everything is OK it should say something like "No integrity violations found"
 

  • if it doesn't say "No integrity violations found" them do this:
  • In the command prompt window, type or Copy & Paste the following:
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\Desktop\sfcdetails.txt"
  • Close the command prompt.
  • Attach to your post the sfcdetails.txt file that was just placed on your Desktop
  • You can safely delete the sfcdetails.txt file afterwards if you like

 

 


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#7 vrep

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Posted 10 December 2014 - 02:23 AM

x64: I can only find KB3002885, but even installing one other update fails miserably.

 

SleepyDude: I'm afraid it said "No integrity violations found", but then in German.

 

Any other ideas?

 

I'm thinking of restoring Windows. Hopefully that helps, but I'm not too eager to do that as the backup takes ages. Anyone any idea if formatting the whole disk is a good idea? It's got the HP/Windows 8 recovery partition on it, and I'm not sure if I can restore that.



#8 SleepyDude

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Posted 10 December 2014 - 04:19 AM

SleepyDude: I'm afraid it said "No integrity violations found", but then in German.
 
Any other ideas?

 

Next:

 

Press windows8_key.png + X and click Open Command Prompt (Admin)
type first:

dism /online /cleanup-image /checkhealth

second:

dism /Online /Cleanup-Image /RestoreHealth

and after the above sfc again:

sfc /scannow

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#9 vrep

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Posted 10 December 2014 - 04:43 AM

Just had a chat with Microsoft support and they showed me that there is no product id for this Windows installation. Is there an option to restore that without reinstalling Windows?



#10 SleepyDude

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Posted 10 December 2014 - 05:36 AM

Hi,

 

Just had a chat with Microsoft support and they showed me that there is no product id for this Windows installation. Is there an option to restore that without reinstalling Windows?

 

Windows 8 have some refresh options you can use if HP setup that properly but it's always recommended to have backups of your data and some programs could need to be reinstalled again, this should be no problem if you have only the programs listed above.


• Please do not PM me asking for support. Post on the forums instead it will increases the chances of getting help for your problem by one of us.
• Posts in the Malware section that are not replied to within 4 days will be closed. PM me or a moderator to reactivate.
• Please post your final results, good or bad. We like to know! Thank you!

 
Proud graduate of GeekU and member of UNITE
___
Rui

 
 


#11 vrep

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Posted 10 December 2014 - 09:38 AM

SleepyDude:

 

dism is version 6.2.9200.16384

 

1. Translated from German: "There is no component memory corruption detected."

 

2. Worked without a problem.

 

I've contacted HP as well and they advised me to reinstall the whole system ... :'-(

 

This topic can be closed.



#12 quietman7

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Posted 10 December 2014 - 10:00 AM

As a general rule Bleeping Computer does not close (lock) topics in this forum.
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