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Windows 7 Pro hangs with spinning circle (hourglass)


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#1 swampdude

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Posted 08 December 2014 - 09:23 PM

Windows 7 Pro on a refurbished Dell Optiplex 780 hangs after entering the user password.  The only recourse is holding the power button to force a power down.

 

I can boot into Safe Mode (and Safe Mode with Networking) with no issues.

 

* Tried uninstalling the antivirus software (ESET Endpoint).  No luck.

* Using MSCONFIG, I tried disabling all startup items.  Still hung.

* Then I tried disabling both startup items and system services and the was able to get to the Desktop.

 

Is there a way to determine whats hanging up the system by examining the Event log files?

 

This is getting to be a bit frustrating.

 

Thanks,

--Don



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#2 quietman7

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Posted 08 December 2014 - 09:30 PM

I have found that most of the possible solutions to resolve this issue can be found in these topics.Also advise what other security software do you have installed?
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#3 swampdude

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Posted 08 December 2014 - 09:48 PM

Have SuperAntiSpyware and Malwarebytes installed (free versions).

 

Will try all the links you provided and report back.

 

Thanks...



#4 quietman7

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Posted 08 December 2014 - 09:59 PM

Have SuperAntiSpyware and Malwarebytes installed (free versions).

Are either of them set to run at startup?
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#5 swampdude

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Posted 08 December 2014 - 10:23 PM

Yes.  I forgot to mention that I had to disable Microsoft services as well as all installed services to get to the Desktop.  Disabling the latter did not work.



#6 quietman7

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Posted 08 December 2014 - 10:39 PM

I have seen Windows 7 Hanging on the Welcome Screen as a result of a conflict between Malwarebytes and ESET. To check if that is causing the issues...do this:

1. Right-click on the Malwarebytes icon in the system tray, then uncheck "Start with Windows".
2. Disable Malwarebytes' service (MBAMService) and scheduler (MBAMScheduler) using services.msc or Administrative Tools > Services.3. Reboot the computer and see if the hanging has stopped.
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#7 swampdude

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Posted 11 December 2014 - 01:02 PM

Just wanted to let you know I've been tied up and haven't had time to attempt all of your suggestions.  Will try to get to it today.  Thanks...



#8 quietman7

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Posted 11 December 2014 - 01:54 PM

Not a problem.
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#9 swampdude

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Posted 12 December 2014 - 06:20 PM

The issue has been resolved.

 

During a "hung" login attempt, I noticed the hard drive activity light was still on. Listening closely, I heard the mechanical sound of attempted hard drive accesses.  I scheduled a complete Windows scan of the hard drive from Safe Mode.  CHKDSK "replaced bad clusters" in a file named localspl.dll.

 

After the scan, the computer booted without issue.

 

Thanks again for your help.



#10 quietman7

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Posted 12 December 2014 - 06:22 PM

Glad to hear you resolved the issue. Sometimes persistence pays off.
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#11 Rcaf41

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Posted 12 December 2014 - 08:23 PM

For anyone else having this problem that still occurs after running CHKDSK, I had a similar problem, WIN 7 PRO, that was resolved after running system file checker, SFC /SCANNOW, which checks system files and restores corrupted Window's system files.




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