Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Did i download a virus


  • This topic is locked This topic is locked
6 replies to this topic

#1 jenn3

jenn3

  • Members
  • 75 posts
  • OFFLINE
  •  
  • Local time:07:31 PM

Posted 08 December 2014 - 09:12 PM

Not sure if this is the right place to post this...but i opened an email, which was suspicious and do not know why i clicked the link and now i am worried that i have a virus.  How would i know?  I did a system restore in safe mode to a previous day and ran my virus scanner but scared it is not picking it up (avg is virus scanner)

thanks in advance if anyone has any advice

 



BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,263 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:31 PM

Posted 08 December 2014 - 09:23 PM

Please download RKill by Grinler and save it to your desktop.
  • Double-click on the Rkill desktop icon to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • A log file will be created and saved to the root directory, C:\RKill.log
  • Copy and paste the contents of RKill.log in your next reply.
Important: Do not reboot your computer until you complete the next step.
.
Please download Malwarebytes Anti-Malware photo.jpg?sz=48 and save it to your desktop.
  • Double-click on the setup file (mbam-setup.exe) to install, then follow these instructions for doing a THREAT SCAN in normal mode.
  • Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After the scan, make sure that everything is checked and then click the Remove Selected button to remove all the listed malware.
  • After rebooting the computer, copy and past the mbam.log in your next reply.
If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)
  • Open Malwarebytes Anti-Malware.
  • Click the History Tab at the top and select Application Logs.
  • Select (check) the box next to Scan Log. Choose the most current scan.
  • Click the View button.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2)
  • Open Malwarebytes Anti-Malware.
  • Click the Scan Tab at the top.
  • Click the View detailed log link on the right.
  • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
  • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
-- Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

How do I access and save logs from Malwarebytes Anti-Malware?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 jenn3

jenn3
  • Topic Starter

  • Members
  • 75 posts
  • OFFLINE
  •  
  • Local time:07:31 PM

Posted 08 December 2014 - 10:08 PM

thanks for your help and instructions - i hope i did this correctly . After this should i now download malwarebytes?  I may even have it on my computer
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * ALERT: ZEROACCESS Reparse Point/Junction found!
 
     * C:\Program Files\Microsoft Security Client\Backup => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Microsoft Security Client\DbgHelp.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\Drivers => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Microsoft Security Client\en-us => c:\windows\system32\config\ [Dir]
     * C:\Program Files\Microsoft Security Client\EppManifest.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\LegitLib.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpAsDesc.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpClient.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpCmdRun.exe => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpCommu.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\mpevmsg.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpOAv.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpRTP.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MpSvc.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MsMpCom.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MsMpEng.exe => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MsMpLics.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MsMpRes.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\msseces.exe => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\MsseWat.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\Setup.exe => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\SetupRes.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\shellext.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\SqmApi.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\SymSrv.dll => c:\windows\system32\config [File]
     * C:\Program Files\Microsoft Security Client\SymSrv.yes => c:\windows\system32\config [File]
 
Checking Windows Service Integrity: 
 
 * No issues found.
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 12/08/2014 10:06:53 PM
Execution time: 0 hours(s), 0 minute(s), and 48 seconds(s)


#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,263 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:08:31 PM

Posted 08 December 2014 - 10:26 PM


You possibly have a serious malware infection...

* ALERT: ZEROACCESS rootkit symptoms found!

Disinfection will probably require the use of more powerful tools than we can recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs or you're using Windows 8.1, then still start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 jenn3

jenn3
  • Topic Starter

  • Members
  • 75 posts
  • OFFLINE
  •  
  • Local time:07:31 PM

Posted 08 December 2014 - 11:00 PM

oh great...well when i downloaded the malaware it said that i had it and my protection was expired..it did allow me to run a scan but i cannot view to clipboard..i will continue on with your instructions 

thanks again



#6 jenn3

jenn3
  • Topic Starter

  • Members
  • 75 posts
  • OFFLINE
  •  
  • Local time:07:31 PM

Posted 08 December 2014 - 11:34 PM

ok sent new log to the other forum.

hoping they will help-thank you 



#7 Animal

Animal

    Bleepin' Animinion


  • Site Admin
  • 34,828 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Where You Least Expect Me To Be
  • Local time:05:31 PM

Posted 08 December 2014 - 11:41 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/559139/alert-zeroaccess-rootkit-symptoms-found/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

The Internet is so big, so powerful and pointless that for some people it is a complete substitute for life.
Andrew Brown (1938-1994)


A learning experience is one of those things that say, "You know that thing you just did? Don't do that." Douglas Adams (1952-2001)


"Imagination is more important than knowledge. Knowledge is limited. Imagination circles the world." Albert Einstein (1879-1955)


Follow BleepingComputer on: Facebook | Twitter | Google+




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users