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Dell Laptop with Windows 8 - uninstalled apps re-appear for new profiles


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#1 Kamishki

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Posted 08 December 2014 - 08:29 AM

Subject says it all...

Just got some new dell laptops for the kids that were preinstalled with McAfee and a number of other bits of software that we don't need on them. 

 

I initialized each laptop and the first account was an admin so I uninstalled what I wanted before creating any new profiles.  Everything went smoothly with the uninstalls.  Then I created and logged into the new profile;  all the softare I removed was back.  

 

I have used software like Decrap, Revo and MCPR for problem uninstalls in the past but I wanted to check in since I don't have any experience with Win8 and this symptom is somewhat different.   There were no errors or anything and I don't know how this is being handled by windows 8 on a Dell - When I created the new profile the laptop spent some time "installing programs"  so I don't know if there something more I have to do to prevent these apps from coming back when I create new profiles.

 

Thanks in advance.

 

 



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#2 buddy215

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Posted 08 December 2014 - 08:51 AM

Welcome to BC !

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars.

You may see Google Tool Bar being offered.

CCleaner - PC Optimization and Cleaning - Free Download

 

Run CCleaner by opening it and clicking on Run Cleaner button in the bottom right hand corner.

Then click on Tools and choose Uninstall. You can copy and paste that list of installed programs in your

next post by clicking on the button in the bottom right corner.

Now click on Startups. There you will see Windows Startups, Browser startups and Tasks. Again, post the lists of

startups for each.

 

Adware is often found on new computers...imagine that.

 

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • The scan may take some time to finish,so please be patient.
  • If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR REVIEW.

 

  • download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 Kamishki

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Posted 10 December 2014 - 10:57 PM

Thanks for your help on this.  As it turns out,  the apps were gone but the Metro tiles were in the default profile I believe. 

It didn't seem worth the effort the try to make changes to the default profile so I uninstalled the tiles.



#4 buddy215

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Posted 11 December 2014 - 06:11 AM

You should still run the programs to remove adware. They are good to have installed. Almost all free programs 

contain adware including free security programs and updates for programs.

There is one website that hosts many popular programs that are free of adware. It will keep the programs it installs

updated, too if you want it to. Ninite - Install or Update Multiple Apps at Once


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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