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Repeated BSOD Problem


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12 replies to this topic

#1 CallMeSynergy

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Posted 07 December 2014 - 07:21 PM

Hello, i have been getting BSOD repeatedly and it's always when i play video games. My laptop has been running fine for over 3 years and it just started to randomly occur. I do have my graphics card underclocked because it started to overheat years ago, but it has always ran fine. The BSOD has persisted for the last three weeks. I tried doing a factory reset yesterday to see if it would help, but I still got a BSOD today. My laptop is a Dell XPS L502x with windows 7 64-bit. I have the dump file from when the blue screen occurs. Any help would be greatly appreciated, let me know if you need anymore information.

Dump File : http://www.filedropper.com/120714-40575-01

Thanks



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#2 hamluis

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Posted 07 December 2014 - 08:57 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 CallMeSynergy

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Posted 07 December 2014 - 09:53 PM

Hi Louis,

 

Thanks so much for replying and helping me out, below is the information you asked for.

 

Speccy link : http://speccy.piriform.com/results/UyUhEEABNp2DCHX53ZKeym4

 

MiniToolBox results :

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Joe (administrator) on 07-12-2014 at 21:49:16
Running from "C:\Users\Joe\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/07/2014 05:16:19 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2014 05:07:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2014 03:28:49 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2014 03:06:35 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2014 02:21:50 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2014 00:48:14 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2014 00:22:44 AM) (Source: MsiInstaller) (User: Joe-PC)
Description: Product: Adobe Reader XI  MUI -- Error 1311.Source file not found(cabinet): C:\Users\Joe\AppData\Local\Temp\Temp1_AdbeRdr11000_mui_Std.zip\Data1.cab.  Verify that the file exists and that you can access it.
 
Error: (12/07/2014 00:22:43 AM) (Source: MsiInstaller) (User: Joe-PC)
Description: Product: Adobe Reader XI  MUI -- Error 1311.Source file not found(cabinet): C:\Users\Joe\AppData\Local\Temp\Temp1_AdbeRdr11000_mui_Std.zip\Data1.cab.  Verify that the file exists and that you can access it.
 
Error: (12/07/2014 00:21:44 AM) (Source: MsiInstaller) (User: Joe-PC)
Description: Product: Adobe Reader XI  MUI -- Error 1500.Another installation is in progress. You must complete that installation before continuing this one.
 
Error: (12/06/2014 11:59:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (12/07/2014 09:39:34 PM) (Source: NetBT) (User: )
Description: The name "JOE-PC         :20" could not be registered on the interface with IP address 192.168.0.100.
The computer with the IP address 192.168.0.101 did not allow the name to be claimed by
this computer.
 
Error: (12/07/2014 09:39:34 PM) (Source: NetBT) (User: )
Description: The name "JOE-PC         :0" could not be registered on the interface with IP address 192.168.0.100.
The computer with the IP address 192.168.0.101 did not allow the name to be claimed by
this computer.
 
Error: (12/07/2014 09:39:34 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{025D9929-82B1-48C5-A181-82F9A06363C9} because another computer on the network has the same name.  The server could not start.
 
Error: (12/07/2014 05:16:53 PM) (Source: WMPNetworkSvc) (User: )
Description: WMPNetworkSvc0x80004005
 
Error: (12/07/2014 05:06:47 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:29:40 PM on ‎12/‎7/‎2014 was unexpected.
 
Error: (12/07/2014 03:28:18 PM) (Source: BugCheck) (User: )
Description: 0x00000116 (0xfffffa8007839010, 0xfffff88003083010, 0xffffffffc000009a, 0x0000000000000004)C:\Windows\MEMORY.DMP120714-40575-01
 
Error: (12/07/2014 03:28:17 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:26:10 PM on ‎12/‎7/‎2014 was unexpected.
 
Error: (12/06/2014 11:58:46 PM) (Source: NetBT) (User: )
Description: The name "JOE-PC         :0" could not be registered on the interface with IP address 192.168.0.100.
The computer with the IP address 192.168.0.101 did not allow the name to be claimed by
this computer.
 
Error: (12/06/2014 11:47:50 PM) (Source: NetBT) (User: )
Description: The name "JOE-PC         :0" could not be registered on the interface with IP address 192.168.0.100.
The computer with the IP address 192.168.0.101 did not allow the name to be claimed by
this computer.
 
Error: (12/06/2014 11:39:15 PM) (Source: NetBT) (User: )
Description: The name "JOE-PC         :0" could not be registered on the interface with IP address 192.168.0.100.
The computer with the IP address 192.168.0.101 did not allow the name to be claimed by
this computer.
 
 
Microsoft Office Sessions:
=========================
Error: (12/07/2014 05:16:19 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2014 05:07:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2014 03:28:49 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2014 03:06:35 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2014 02:21:50 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2014 00:48:14 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/07/2014 00:22:44 AM) (Source: MsiInstaller)(User: Joe-PC)
Description: Product: Adobe Reader XI  MUI -- Error 1311.Source file not found(cabinet): C:\Users\Joe\AppData\Local\Temp\Temp1_AdbeRdr11000_mui_Std.zip\Data1.cab.  Verify that the file exists and that you can access it.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (12/07/2014 00:22:43 AM) (Source: MsiInstaller)(User: Joe-PC)
Description: Product: Adobe Reader XI  MUI -- Error 1311.Source file not found(cabinet): C:\Users\Joe\AppData\Local\Temp\Temp1_AdbeRdr11000_mui_Std.zip\Data1.cab.  Verify that the file exists and that you can access it.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (12/07/2014 00:21:44 AM) (Source: MsiInstaller)(User: Joe-PC)
Description: Product: Adobe Reader XI  MUI -- Error 1500.Another installation is in progress. You must complete that installation before continuing this one.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (12/06/2014 11:59:55 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.36802 - BitTorrent Inc.)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.239 - Adobe Systems Incorporated)
Adobe PDF iFilter 11 for 64-bit platforms (HKLM\...\{BA5C0CC3-421B-4AE5-9370-1650D1941F30}) (Version: 11.0.00 - Adobe)
DAEMON Tools Lite (HKLM-x32\...\DAEMON Tools Lite) (Version: 4.49.1.0356 - Disc Soft Ltd)
Digital Line Detect (HKLM-x32\...\{E646DCF0-5A68-11D5-B229-002078017FBF}) (Version: 1.21 - BVRP Software, Inc)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.71 - Google Inc.)
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Intel PROSet Wireless (Version:  - ) Hidden
Intel® Management Engine Components (HKLM\...\{1CEAC85D-2590-4760-800F-8DE5E91F3700}) (Version: 10.0.28.1006 - Intel Corporation)
Intel® Management Engine Components (Version: 1.0.0.0 - Intel Corporation) Hidden
Intel® Management Engine Components (Version: 10.0.28.1006 - Intel Corporation) Hidden
Intel® ME UninstallLegacy (Version: 1.0.1.0 - Intel Corporation) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 9.17.10.3347 - Intel Corporation)
Intel® PROSet/Wireless for Bluetooth® + High Speed (HKLM\...\{BEE86606-EFB5-4353-9F34-29E0C59CDCFA}) (Version: 15.2.0.0284 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.2.1000 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.8.2.1000 - Intel Corporation) Hidden
Intel® PROSet/Wireless WiFi Software (HKLM\...\{181BBF43-CA17-4E1A-A78D-81E67A57B8A4}) (Version: 15.02.0000.1258 - Intel Corporation)
Intel® Trusted Connect Service Client (Version: 1.35.133.1 - Intel Corporation) Hidden
Kits Configuration Installer (x32 Version: 8.100.26846 - Microsoft) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.1) (Version: 3.0.1 - Riot Games)
League of Legends (x32 Version: 3.0.1 - Riot Games) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUS) (Version: 14.0.4734.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.4734.1000 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.6.0305.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.6.305.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Modem Diagnostic Tool (HKLM\...\{0335701D-8E28-4A7F-B0EF-312974755BB2}) (Version: 1.0.28.0 - Dell)
Netwaiting (HKLM-x32\...\{3F92ABBB-6BBF-11D5-B229-002078017FBF}) (Version: 2.5.59 - BVRP Software, Inc)
NVIDIA 3D Vision Driver 344.75 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.3DVision) (Version: 344.75 - NVIDIA Corporation)
NVIDIA Control Panel 344.75 (Version: 344.75 - NVIDIA Corporation) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version: 1.10 - NVIDIA Corporation)
NVIDIA GeForce Experience 2.1.4.1 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 2.1.4.1 - NVIDIA Corporation)
NVIDIA GeForce Experience Service (Version: 16.13.69 - NVIDIA Corporation) Hidden
NVIDIA Graphics Driver 344.75 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.Driver) (Version: 344.75 - NVIDIA Corporation)
NVIDIA Install Application (Version: 2.1002.162.1284 - NVIDIA Corporation) Hidden
NVIDIA LED Visualizer 1.0 (Version: 1.0 - NVIDIA Corporation) Hidden
NVIDIA Network Service (Version: 2.0 - NVIDIA Corporation) Hidden
NVIDIA Optimus Update 16.13.69 (Version: 16.13.69 - NVIDIA Corporation) Hidden
NVIDIA Performance (HKLM-x32\...\InstallShield_{7C7F30F4-94E7-4AA8-8941-90C4A80C68BF}) (Version: 6.5 - NVIDIA Corporation)
NVIDIA Performance (x32 Version: 6.5 - NVIDIA Corporation) Hidden
NVIDIA PhysX (x32 Version: 9.14.0702 - NVIDIA Corporation) Hidden
NVIDIA PhysX System Software 9.14.0702 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.PhysX) (Version: 9.14.0702 - NVIDIA Corporation)
NVIDIA ShadowPlay 16.13.69 (Version: 16.13.69 - NVIDIA Corporation) Hidden
NVIDIA Stereoscopic 3D Driver (x32 Version: 7.17.12.6514 - NVIDIA Corporation) Hidden
NVIDIA System Monitor (HKLM-x32\...\InstallShield_{E9CFBE78-ED91-4FCF-9E6F-210E477E527D}) (Version: 6.5 - NVIDIA Corporation)
NVIDIA System Monitor (x32 Version: 6.5 - NVIDIA Corporation) Hidden
NVIDIA Update 16.13.69 (Version: 16.13.69 - NVIDIA Corporation) Hidden
NVIDIA Update Core (Version: 16.13.69 - NVIDIA Corporation) Hidden
NVIDIA Virtual Audio 1.2.26 (Version: 1.2.26 - NVIDIA Corporation) Hidden
Razer Synapse 2.0 (HKLM-x32\...\{0D78BEE2-F8FF-4498-AF1A-3FF81CED8AC6}) (Version: 1.18.18.23036 - Razer Inc.)
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 7.88.617.2014 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7268 - Realtek Semiconductor Corp.)
Renesas Electronics USB 3.0 Host Controller Driver (HKLM-x32\...\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}) (Version: 2.1.39.0 - Renesas Electronics Corporation)
Renesas Electronics USB 3.0 Host Controller Driver (x32 Version: 2.1.39.0 - Renesas Electronics Corporation) Hidden
SDK ARM Additions (x32 Version: 8.100.26846 - Microsoft Corporation) Hidden
SDK ARM Additions EULA (x32 Version: 8.100.26846 - Microsoft Corporations) Hidden
SDK ARM Redistributables (x32 Version: 8.100.26846 - Microsoft Corporation) Hidden
SDK Debuggers ARM (x32 Version: 8.100.26846 - Microsoft Corporation) Hidden
SHIELD Streaming (Version: 3.1.2000 - NVIDIA Corporation) Hidden
SHIELD Wireless Controller Driver (Version: 16.13.69 - NVIDIA Corporation) Hidden
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.100 - Skype Technologies S.A.)
SlimDrivers (HKLM-x32\...\{A5457401-D56A-43F2-9524-78E54A7FC07A}) (Version: 2.2.32705 - SlimWare Utilities, Inc.)
ST Microelectronics 3 Axis Digital Accelerometer Solution (HKLM-x32\...\{9C24F411-9CA7-4A8A-91F3-F08A4A38EB31}) (Version: 4.10.0036 - ST Microelectronics)
Warframe (HKLM-x32\...\{DBC27DF8-D283-4E26-9F71-E801E899A5FB}) (Version: 1.0.0 - Digital Extremes)
Windows Debugging WDK Integration (x32 Version: 8.100.26846 - Microsoft Corporation) Hidden
Windows Driver Kit (x32 Version: 8.100.26846 - Microsoft Corporation) Hidden
Windows Driver Kit ARM Additions Dev12 (x32 Version: 8.100.26846 - Microsoft Corporation) Hidden
Windows Driver Kit ARM Additions MSBuild Content Dev12 (x32 Version: 8.100.26846 - Microsoft Corporation) Hidden
Windows Driver Kit for Windows 8.1 (HKLM-x32\...\{aba88724-37eb-4f03-b83b-45199c5a7cf5}) (Version: 8.100.26846 - Microsoft Corporation)
Windows Driver Kit MSBuild Content Dev12 (x32 Version: 8.100.26846 - Microsoft Corporation) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 41%
Total physical RAM: 8086.17 MB
Available physical RAM: 4732.92 MB
Total Pagefile: 16170.52 MB
Available Pagefile: 12402.27 MB
Total Virtual: 4095.88 MB
Available Virtual: 3980.8 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:596.07 GB) (Free:531.98 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\JOE-PC
 
Administrator            Guest                    Joe                      
 
 
**** End of log ****

Edited by hamluis, 08 December 2014 - 12:48 PM.
Removed unnecessary quotebox - Hamluis.


#4 CallMeSynergy

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Posted 08 December 2014 - 11:33 AM

bump



#5 hamluis

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Posted 08 December 2014 - 12:50 PM

Please...don't "bump".

 

It annoys me and I tend to just move to the next topic/situation.  Try to remember that there are other members and life situations...that need a little of every member's time...throughout the day, week, month, and year.

 

Louis

 

The obvious thing to do is to uninstall current video drivers, then reinstall or update.  Then test game play.

 

I don't game, but it seems obvious to me...that if you have had problems with the GPU overheating at normal clocking when you play games...either the system is not capable of handling those games...or your GPU may be defective. 

 

Moving topic to Internal Hardware forum where the more knowledgeable may shed some light on your situation.

 

Louis


Edited by hamluis, 08 December 2014 - 02:10 PM.


#6 CallMeSynergy

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Posted 08 December 2014 - 01:53 PM

My apologies, just didn't want the thread to be lost. I didn't mean to disrespect or irritate you. Thank you for your help and patience.



#7 zingo156

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Posted 08 December 2014 - 02:16 PM

Have you dusted out the computer? Overheating a chipset even once can cause permanent damage. I recommend dusting performance laptops out at least 2 times a year if not 4-5. You can use canned air or an air compressor. Blow air through the intake and exhaust ports of the computer. If you use an air compressor I recommend no more than 40psi, quick short bursts of air. Over speeding a fan can cause it to shatter. A dust free laptop with a good fan should be capable of running at nearly 100% load without any over heating. If you still have overheating after dusting the laptop out, you may have a problem with the fan or cooling system.

 

Please also run Who Crashed:

 

We need to analyze your operating system's crash dump files to further diagnose what could possibly be crashing your computer system.

Please download Who Crashed? and save it to your desktop.

Double click whocrashedSetup.exe and choose Run

On Windows Vista, 7, 8 and 8.1 machines, when User Account Control asks if you wish to install this program, say YES to install the program on your computer.

Program can also be installed by right click and choosing Run As An Administrator.

On the next screen choose Next and accept the agreement.

Install the program in it's default location C:\Program Files\WhoCrashed (If your primary drive is different from C:, choose your primary drive.)

Choose Next and allow program to create a Start Menu Folder called WhoCrashed and click Next.

Allow program to create desktop icon and click Next.

Now Click Install.

Once the program is installed on your computer system, look for the WhoCrashed icon.png desktop Icon and double click it.

Accept the User Account Control request and the program will open on your screen and should look something like this.

whocrashed.png

Next, Click the Analyze button. analyze.png

An Information Window should appear on your screen prompting you to scroll down your screen.

If a report was generated we would like to have a look at this report.

To do this, click File analyze.png and then choose Export.

Save as WhoCrashedOutput.htm to your desktop.

Open WhoCrashedOutput.htm and copy and paste all of the contents from System Information (local) and Crash Dump Analysis and the Conclusion into your next reply.
 


If I am helping you with a problem and I have not responded within 48 hours please send me a PM.

#8 CallMeSynergy

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Posted 08 December 2014 - 03:23 PM

I dust my laptop out about twice a year. I have opened it up completely and cleaned it really well twice, i also replaced the thermal paste when i did this. Below are my results from the WhoCrashed. Thanks for the help.

 

System Information (local)

computer name: JOE-PC
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: Dell System XPS L502X, Dell Inc. , Dell Inc., 0NJT03
CPU: GenuineIntel Intel® Core™ i7-2630QM CPU @ 2.00GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8478961664 total


 

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Mon 12/8/2014 7:20:50 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120814-28750-01.dmp
This was probably caused by the following module: nvkflt.sys (nvkflt+0x15010)
Bugcheck code: 0x116 (0xFFFFFA800ABF72E0, 0xFFFFF88007685010, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvkflt.sys
product: NVIDIA Windows Kernel Mode Driver, Version 344.75
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 344.75
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvkflt.sys (NVIDIA Windows Kernel Mode Driver, Version 344.75 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR



On Mon 12/8/2014 7:20:50 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: nvkflt.sys (0xFFFFF88007685010)
Bugcheck code: 0x116 (0xFFFFFA800ABF72E0, 0xFFFFF88007685010, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvkflt.sys
product: NVIDIA Windows Kernel Mode Driver, Version 344.75
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 344.75
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvkflt.sys (NVIDIA Windows Kernel Mode Driver, Version 344.75 , NVIDIA Corporation).
Google query: NVIDIA Corporation VIDEO_TDR_ERROR

 



#9 CallMeSynergy

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Posted 08 December 2014 - 03:26 PM

I've tried re installing the graphics drivers and tried multiple older drivers, I still get the BSODs.



#10 zingo156

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Posted 08 December 2014 - 03:59 PM

You might try a restore point if the crashes only started happening recently. Does it happen only playing a specific game?

 

You could try running furmark and see if that causes the computer to crash, you only need to let it run for about 15 minutes or until it has reached the maximum temperature and goes no hotter.

 

Generally I see this error related to failing video chipsets, too much heat, or bad drivers.


Edited by zingo156, 08 December 2014 - 04:01 PM.

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#11 zingo156

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Posted 08 December 2014 - 04:08 PM

There are some other things that can cause this issue, a failing hard drive in rare cases might cause this issue, I looked at your speccy report and did notice there was 1 reallocated block:

 

05
Attribute name: Reallocated Sectors Count
Real value: 1
Current: 100
Worst: 100
Threshold: 50
Raw Value: 0000000001
Status: Good
 
I will post a test below (in a new post) you can run to test the hard drive, I recommend you backup your data if you do not already have a current backup. Drives that have bad blocks are far more likely to fail than drives without, you can read about SMART here: http://en.wikipedia.org/wiki/S.M.A.R.T.
 
sfc /scannow is something else you can try: http://pcsupport.about.com/od/toolsofthetrade/ht/sfc-scannow.htm

Edited by zingo156, 08 December 2014 - 04:08 PM.

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#12 zingo156

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Posted 08 December 2014 - 04:09 PM

If a hard drive has a smart status warning or the drive is questionable this test may be of use NOTE this test does not work with AHCI or Raid sata operation. It must be done with IDE, ATA, or compatibility mode:

 

Before running this test it would be a good idea to backup any data that you cannot afford to lose. This test uses the hard drive at 100%. If the drive is failing or has problems it is possible for the drive to fail suddenly especially during heavy use as this test will do. It is unlikely but still I recommend backing files up to be safe. Here are the instructions to run the test:

 

The first step will be to burn MHDD to a disc as an image (cd preferably). MHDD Can be found here: http://hddguru.com/software/2005.10.02-MHDD/  Click the Last version of MHDD, CDROM iso-image download and burn this file directly to a disc.

 

TO CHANGE SATA OPERATION: (You may need to use your keyboard arrow keys and enter key if you can not click to change settings).

After burning the disc, restart the laptop and start tapping f2 or f1 or delete right away to get into the bios. There you should see System Configuration, expand that by clicking the + button (or using your arrow keys and enter key). In that list there should be something called Sata operation. (Sata Operation may also be by itself in that first screen list)

Click on sata operation and take note of the current setting to the right it will probably be set to AHCI it will need to be switched back to this after MHDD is done running. Select ATA, compatibility or ide mode and then click apply. Save and exit the bios, or if apply was the only option you can use Ctrl+Alt+Delete to restart.

COMMON BOOT MENU/BIOS keys: https://support.fixmestick.com/hc/en-us/articles/201577043-How-to-get-to-your-Boot-Menu-or-your-BIOS-settings

 

Now with the burned disc in the drive after a restart, start tapping (F12 Dell, Toshiba, Lenovo), (F9 HP), or (Esc HP, Samsung, Sony) on the keyboard (or change your boot options to boot to cd/dvd first). This will bring up the boot options menu. Select cd/dvd/cd-rw drive and hit enter.

If this worked correctly and booted to mhdd you should see a screen that says Microsoft windows 98 startup menu. You can let the timer run out or just hit enter on option (2 . Start computer without SCSI support).

 

Next you should see a new screen with numbers, most of these will not have any device listed behind them but one number should for example on my dell computer number 6 has WDC WD1600BEVT-75A23T0… and at the end a number in white which is the size of the drive.

Example: If your drive is a 500gb I would expect that number in white to be somewhere around 500,107,862,016 or close to. Find the correct drive to test then on the keyboard type the number in front of the drive (in my case it was 6) and then hit enter.

 

Now you should have a screen with MHDD> and a blinking cursor.

Next hit F4 on the keyboard 2 times and this will start scanning the hard drive.

You should be able to see the computer start scanning, each block represents 255 sectors (130560 bytes) on the hard drive. What we are looking for will show up on the right side of the screen.

There is a list on the right which shows numbers:

<3

<10

<50

<150ms

Etc…

 

Anything below the <150ms is a slow sector or a problem sector. Slow sectors <500 or >500 will slow down the computer. If there are a lot of these one after another (several 1000 or more) the drive should probably be replaced. Also if you have any at the end that were marked as UNC this means the drive has uncorrectable errors and the hard drive should probably be replaced.

Basically if you have any sectors that are below <150 (green) let me know and if possible the total number of them.

 

If all of the sectors were ok and fell within the range of:

<3

<10

<50

<150ms

Then the hard drive is ok, if there are only a few that are slow <500 or >500 the hard drive should be ok to use.

 

NOTE: that if there are many slow sectors one after another or you start having error after error the drive is in bad shape and I recommend ending the test. To end the test hit the Esc key.

 

After you are done testing you will need to go back into the bios by restarting the computer and tapping F2, F1, Delete (or whatever key gets you into bios). Go back to Sata Operation and change it back to the default which probably was AHCI.

Then restart and the computer should boot again.

(If you are getting a blue screen and the computer restarts go back into the bios and confirm that Sata Operation is set to what it was before changing it to IDE, ATA, or compatibility).


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#13 zingo156

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Posted 08 December 2014 - 04:15 PM

Just a note for myself and other people who read this thread: this hard drive is SCSI (not standard sata) Toshiba MK6461GSY, unless speccy is reading this incorrectly...

 

EDIT: speccy must be reading it incorrectly, this one is probably standard SATA. I have yet to see a SCSI laptop that was built within the past 5 years.


Edited by zingo156, 08 December 2014 - 04:24 PM.

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