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Am I infected?


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#1 SamJ21

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Posted 07 December 2014 - 05:50 PM

Not sure if this is me being stupid or something more sinister?  

 

Since last week everytime I log into my computer the keyboard acts strange, as I type my password into the windows log in only the first two letters work then as I type the third character it enters 4 characters then as I press backspace it enters more characters.  

 

To log in I have to restart my machine several times or unplug and plug in the keyboard a few times.  Once logged in it is normally ok but a few times it refuses to type or every key I press returns "?". 

 

I've ran malwarebytes but it says I'm clean, I've tried another keyboard but it produced a similar problem, hope this is something you guys have heard of before.  

 

Thanks in advance

 

Sam



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#2 SamJ21

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Posted 09 December 2014 - 03:19 PM

Please can anyone help? The problem is still happening whenever I log in, I've tried everything I'm sure it must be some sort of virus or spyware



#3 Budapest

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Posted 09 December 2014 - 03:26 PM

Let's run a couple of scans and see if they turn up anything malicious.

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

Edited by Budapest, 09 December 2014 - 03:26 PM.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 SamJ21

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Posted 12 December 2014 - 10:22 AM

Thank you for your help, here is the first log.
 
# AdwCleaner v4.105 - Report created 12/12/2014 at 15:16:23
# Updated 08/12/2014 by Xplode
# Database : 2014-12-08.2 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Sam - MYCOMPUTER
# Running from : C:\Users\Sam\Downloads\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Users\Sam\AppData\Local\Google\Chrome\User Data\Default\Extensions\gkojfkhlekighikafcpjkiklfbnlmeio
File Deleted : C:\Users\Sam\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage
File Deleted : C:\Users\Sam\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_www.superfish.com_0.localstorage-journal
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17496
 
 
-\\ Google Chrome v39.0.2171.71
 
 
*************************
 
AdwCleaner[R0].txt - [1122 octets] - [12/12/2014 15:13:09]
AdwCleaner[S0].txt - [1050 octets] - [12/12/2014 15:16:23]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1110 octets] ##########


#5 SamJ21

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Posted 12 December 2014 - 10:29 AM

Second log:

 

~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Chrome
 
Successfully deleted: [Folder] C:\Users\Sam\appdata\local\Google\Chrome\User Data\Default\Extensions\gkojfkhlekighikafcpjkiklfbnlmeio
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 12/12/2014 at 15:27:48.91
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#6 Budapest

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Posted 12 December 2014 - 04:46 PM

Nothing much found there. Lets try some other scans:

Download 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Double click on downloaded file. OK self extracting prompt.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • MBAR will start. Click in the introduction screen "next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder and paste the content of the following files in your next reply:
    • "mbar-log-{date} (xx-xx-xx).txt"
    • "system-log.txt"
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the esetsmartinstaller_enu.png
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 SamJ21

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Posted 15 December 2014 - 03:14 PM

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.08.2.1001
 
© Malwarebytes Corporation 2011-2012
 
OS version: 6.1.7601 Windows 7 Service Pack 1 x64
 
Account is Administrative
 
Internet Explorer version: 11.0.9600.17501
 
File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 3.013000 GHz
Memory total: 2146738176, free: 1224024064
 
Downloaded database version: v2014.12.15.05
Downloaded database version: v2014.12.14.01
Downloaded database version: v2014.12.06.01
=======================================
Initializing...
------------ Kernel report ------------
     12/15/2014 20:05:20
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_AuthenticAMD.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\pciide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\nvstor.sys
\SystemRoot\system32\drivers\storport.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\DRIVERS\MpFilter.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\drivers\cdrom.sys
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\serial.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\amdppm.sys
\SystemRoot\system32\DRIVERS\ASACPI.sys
\SystemRoot\system32\DRIVERS\serenum.sys
\SystemRoot\system32\DRIVERS\usbohci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\netr6164.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\nvmf6264.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\atikmpag.sys
\SystemRoot\system32\DRIVERS\atikmdag.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\tapSF0901.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\DRIVERS\amdiox64.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\HdAudio.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\AtihdW76.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_nvstor.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\??\C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\asyncmac.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\shlwapi.dll
\Windows\System32\msvcrt.dll
\Windows\System32\psapi.dll
\Windows\System32\urlmon.dll
\Windows\System32\user32.dll
\Windows\System32\kernel32.dll
\Windows\System32\sechost.dll
\Windows\System32\imagehlp.dll
\Windows\System32\advapi32.dll
\Windows\System32\msctf.dll
\Windows\System32\gdi32.dll
\Windows\System32\usp10.dll
\Windows\System32\difxapi.dll
\Windows\System32\comdlg32.dll
\Windows\System32\nsi.dll
\Windows\System32\Wldap32.dll
\Windows\System32\setupapi.dll
\Windows\System32\ws2_32.dll
\Windows\System32\ole32.dll
\Windows\System32\normaliz.dll
\Windows\System32\shell32.dll
\Windows\System32\lpk.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\wininet.dll
\Windows\System32\oleaut32.dll
\Windows\System32\iertutil.dll
\Windows\System32\clbcatq.dll
\Windows\System32\imm32.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa80028d53d0
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\0000005a\
Lower Device Object: 0xfffffa80024019c0
Lower Device Driver Name: \Driver\nvstor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa80028d53d0, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80028d6040, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80028d53d0, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8002401040, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa80024019c0, DeviceName: \Device\0000005a\, DriverName: \Driver\nvstor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: 4CE4C78
 
Partition information:
 
    Partition 0 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 2048  Numsec = 204800
    Partition file system is NTFS
    Partition is bootable
 
    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 206848  Numsec = 976564224
 
    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0
 
Disk Size: 500107862016 bytes
Sector size: 512 bytes
 
Done!
Scan finished
=======================================
 
 
Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished


#8 SamJ21

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Posted 15 December 2014 - 03:58 PM

The other scan found no threats



#9 Budapest

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Posted 15 December 2014 - 04:03 PM

On the basis of the scans I do not think it is a virus or malware problem.

Do you have another keyboard you can try?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 SamJ21

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Posted 19 December 2014 - 02:08 PM

Thank you for your help, I've fixed the problem, my new alarm system was interfering with the wireless keyboard.



#11 Budapest

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Posted 19 December 2014 - 02:48 PM

:thumbup2:
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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