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no net w/home wifi; good elsewhere; home hardline good


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#1 bhl

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Posted 06 December 2014 - 05:57 PM

The title says almost everything.  Acer laptop Win 7 64 bit.   About a couple of weeks ago when connecting to my home wifi, I couldn't get a net connection even though I was connected to the gateway.  I can get connectivity through my relatives secure wifi though.  Other devices can connect through the home wifi.   The modem/wifi is one of the xfinity models.  I can get net connection when plugged in directly.  I have also checked the gateway and verified that the laptop is recognized as connected.

 

At this point I'm clueless.


Edited by Queen-Evie, 06 December 2014 - 06:10 PM.
moved from Web Browsing/Email and Other Internet Applications to the appropriate forum


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#2 splico

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Posted 06 December 2014 - 06:46 PM

You can always try setting static IP to Wifi adapter and testing internet connection that way by trying PING command to gateway and some internet adress as www.google.hr. Post the results before doing CMD commands below.

 

There are some CMD commands that do reset of network configuration, you must start CMD as administrator and enter:

 

netsh int ip reset c:\log.txt press enter then proceed with next command:

 

netsh int ip reset

 

Restart PC and test connection after.


Edited by splico1985, 06 December 2014 - 06:50 PM.

 "Helpdesk: There is an icon on your computer labeled "My Computer". Double click on it.
User: What's your computer doing on mine?"


#3 bhl

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Posted 07 December 2014 - 06:14 PM

I configured the static IP but wasn't sure what to do with the DNS server setting.  Pinging the gateway indicates communication.  ipconfig indicates that there is no DNS suffix for all tunnel adapters.



#4 splico

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Posted 07 December 2014 - 06:46 PM

You can set static Google DNS to 8.8.8.8 or your gateways address.


 "Helpdesk: There is an icon on your computer labeled "My Computer". Double click on it.
User: What's your computer doing on mine?"


#5 bhl

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Posted 07 December 2014 - 10:49 PM

Thanks.  my son is out with laptop.  I did an experiment with my desktop using wifi instead of enet and it had the same problem.  So I accessed the gateway via wifi saw the desktop user.  I opened the user and it was set to assign DNS automatically.  I clicked ok and then I had full connectivity.   strange.  I'm going to try that tomorrow with the laptop.  If that doesn't work, I'll try with a static address.



#6 technonymous

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Posted 08 December 2014 - 09:16 AM

Unplug the routers power and plug it back in.






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