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imgutil.dll error


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27 replies to this topic

#1 pinkice26062

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Posted 06 December 2014 - 05:28 PM

Hi need help on a computer I am working on. win 7 pro 32bit 4gb hp all-in-one pc. whenever I try to run a program, I get an error that reads " c:\programdata\{d9e629dc-cb1c-4a97-9900-81922b4effd4}\imgutil.dll is either not designed to run on windows or it contains an error.try installing the program again using the original installation media or contact yor system administrator or the software vendor for support." even when I install new software, this error comes up. anyone have a suggestion for this problem. thanks for the help



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#2 splico

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Posted 06 December 2014 - 05:40 PM

You could try SFC /scannow before someone else takes care of this. 


 "Helpdesk: There is an icon on your computer labeled "My Computer". Double click on it.
User: What's your computer doing on mine?"


#3 sflatechguy

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Posted 06 December 2014 - 06:22 PM

Do you know what program installed that dll file? That file is part of an Internet Explorer plug in. The c:\programdata folder contains parts of the operating system. However, that GUID -- \{d9e629dc-cb1c-4a97-9900-81922b4effd4} -- keeps popping up in various malware and antivirus forums.

 

You should probably run a full virus scan. If it finds anything, ask the moderator to move this to the Am I infected? forum.



#4 pinkice26062

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Posted 06 December 2014 - 08:41 PM

I ran sfc /scannow and still pops up. this computer was infected and tried to clean up. looks like I didn't clean it good enough. I'll see if the mod will move it to am i infectef form. thanks



#5 pinkice26062

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Posted 06 December 2014 - 08:44 PM

how do i ask mod to move this?



#6 splico

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Posted 06 December 2014 - 08:45 PM

Probably send PM to moderator.


Edited by splico, 06 December 2014 - 08:45 PM.

 "Helpdesk: There is an icon on your computer labeled "My Computer". Double click on it.
User: What's your computer doing on mine?"


#7 sflatechguy

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Posted 06 December 2014 - 08:48 PM

I've gone ahead and asked the moderator to move it.



#8 pinkice26062

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Posted 06 December 2014 - 09:16 PM

Thank you!!!!



#9 Queen-Evie

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Posted 06 December 2014 - 09:52 PM

Probably send PM to moderator.


For future reference do not pm a moderator.
Instead, use the report button in each post, on the bottom right.

Using report will result in quicker action.

Since you mentioned malware and you don't know if it is gone I have moved this topic to Am I Infected.

Edited by Queen-Evie, 06 December 2014 - 09:56 PM.


#10 noknojon

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Posted 06 December 2014 - 11:18 PM

Hello,

Please follow this simple solution, and let us know the result

 

It turns out to be a problem with Adobe Acrobat Reader.

Take terminal servers offline, remove current Adobe Reader and upgraded to Reader X1 (Eleven).

Go HERE and be sure to UNTICK the McAfee free offer, as it is not related to your download.

 

It is often due to being installed from an older install media, or not updating when you open / clean-up the system.

 

After you finish this step please continue as below -

Please download and run RKill by Grinler.
 A black DOS box will appear for a short time and then disappear.

If the tool will not run from Normal Mode, Reboot and use Safe Mode with Networking.
This is normal and indicates the tool ran successfully.
 At most the tool will usually run for about 2 minutes
 Please Copy and Paste the small log back here.

Do not reboot your computer until you complete the next step.

 NOW : If you installed this, please open the program and hit UNINSTALL, now download a Fresh copy.

  • Download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
     * Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button (only once)
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button only once for accuracy.
  • A report (AdwCleaner[R0].txt) will open in Notepad for your review.
  • Check the listed removals and see if you are OK with them.
  • If you have questions, post the Report log back here.

 Next

  • Click on the Clean button only once for accuracy
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK finally to allow AdwCleaner to Restart the computer and complete the removal process.
  • After rebooting, a log report (AdwCleaner[S0].txt) will open automatically.
    Copy and Paste the contents of that log in your next reply.
  •  To restore an item that has been deleted by accident : Open the program again,
        Go to Tools (top left) > Quarantine Manager > check what you want restored > now click on Restore.

Note: With most Adware / Junkware / PUPs it is strongly recommended to deal with it like a legitimate program and uninstall from Programs and Features or Add/Remove Programs in the Control Panel. In many cases, using the uninstaller of the adware not only removes the adware more effectively, but it also restores any changed configuration. After uninstallation, then you can run specialized tools like AdwCleaner and JRT to fix any remaining entries they may find.

 

 

 

Thank You -


Edited by noknojon, 06 December 2014 - 11:29 PM.


#11 pinkice26062

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Posted 07 December 2014 - 11:13 AM

here are the 2 logs

 

Rkill 2.6.8 by Lawrence Abrams (Grinler)
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 12/07/2014 11:03:08 AM in x86 mode.
Windows Version: Windows 7 Professional Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 12/07/2014 11:03:47 AM
Execution time: 0 hours(s), 0 minute(s), and 38 seconds(s)
 
# AdwCleaner v4.104 - Report created 07/12/2014 at 11:08:39
# Updated 05/12/2014 by Xplode
# Database : 2014-12-03.1 [Live]
# Operating System : Windows 7 Professional Service Pack 1 (32 bits)
# Username : Dr. Capito - DRCAPITO
# Running from : C:\Users\Dr. Capito\Desktop\AdwCleaner.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Deleted : C:\Users\Dr. Capito\AppData\Local\Babylon
Folder Deleted : C:\Users\Dr. Capito\AppData\Roaming\Babylon
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17420
 
 
-\\ Google Chrome v39.0.2171.71
 
[C:\Users\Dr. Capito\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
[C:\Users\Dr. Capito\AppData\Local\Google\Chrome\User Data\Default\Web Data] - Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
 
*************************
 
AdwCleaner[R0].txt - [1174 octets] - [07/12/2014 11:04:38]
AdwCleaner[S0].txt - [1103 octets] - [07/12/2014 11:08:39]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [1163 octets] ##########
 


#12 noknojon

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Posted 07 December 2014 - 02:23 PM

Hello

Can you please update us with how the steps went and the problem now.

 

Thank You



#13 pinkice26062

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Posted 07 December 2014 - 02:30 PM

still have the error. no problems with the rkill and adwcleaner scans. but still have the popup error even when running the cleaners.



#14 noknojon

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Posted 07 December 2014 - 02:57 PM

Babylon is the root of most problems at these areas

If we can I would like to try and find where this

c:\programdata\{d9e629dc-cb1c-4a97-9900-81922b4effd4}\imgutil.dll is usually related to Acrobat Reader. Please go to Programs and Features and try to Uninstall your version(s) fully.

Once uninstalled please follow these programs >>

 

First -

Download Screen317 Security Check   and save it to your Desktop.
 * Double-click SecurityCheck.exe
 * Follow the onscreen instructions inside of the black box.
 * A Notepad document should open automatically called checkup.txt
 * Please post the contents of that document.

Do not take any action on this yet as I will assess the readings
NOTE::1 If any security program requests permission to access the Internet, allow it to do
NOTE 2. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! (or similar) message, restart computer and Security Check should run

 

Second -

Please download MiniToolBox  to desktop to run it.
 Checkmark only the following boxes:
 * List content of Hosts
 * List last 10 Event Viewer log
 * List Installed Programs
 * List Users, Partitions and Memory size
 Note: When using
 Click Go and Copy / Paste the result. (result.txt)

 

Last -

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<= Full Directions Here (only Copy / Paste the link)

 

These should take no more than (about) 5 minutes or so

 

Thank You -



#15 pinkice26062

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Posted 07 December 2014 - 03:14 PM

http://speccy.piriform.com/results/n5fSDHy0GWNuSpWWEYU8aZS

 

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Dr. Capito (administrator) on 07-12-2014 at 15:07:39
Running from "C:\Users\Dr. Capito\Downloads"
Microsoft Windows 7 Professional  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************
========================= Hosts content: =================================
 
127.0.0.1       localhost
 
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/07/2014 00:39:54 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"1".
Dependent Assembly Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
Error: (12/07/2014 00:37:08 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.4148"1".
Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.4148" could not be found.
Please use sxstrace.exe for detailed diagnosis.
 
 
System errors:
=============
Error: (12/06/2014 03:56:21 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Listener service terminated with service-specific error %%-2147023143.
 
Error: (12/06/2014 03:52:19 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
BHDrvx86
 
Error: (12/06/2014 03:52:07 PM) (Source: Service Control Manager) (User: )
Description: The Windows Firewall service terminated with service-specific error %%5.
 
 
Microsoft Office Sessions:
=========================
Error: (12/07/2014 00:39:54 AM) (Source: SideBySide)(User: )
Description: Microsoft.Windows.Common-Controls,language="&#x2a;",processorArchitecture="amd64",publicKeyToken="6595b64144ccf1df",type="win32",version="6.0.0.0"c:\program files\Kobo\drivers\dpinst64.exe
 
Error: (12/07/2014 00:37:08 AM) (Source: SideBySide)(User: )
Description: Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.4148"C:\Program Files\Common Files\VMware\USB\vmware-usbarbitrator64.exe
 
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM\...\Adobe AIR) (Version: 3.2.0.2070 - Adobe Systems Incorporated)
Adobe AIR (Version: 3.2.0.2070 - Adobe Systems Incorporated) Hidden
Adobe Download Assistant (HKLM\...\com.adobe.downloadassistant.AdobeDownloadAssistant) (Version: 1.0.6 - Adobe Systems Incorporated)
Adobe Download Assistant (Version: 1.0.6 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 13 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 13.0.0.182 - Adobe Systems Incorporated)
Agatha Christie - Peril at End House (Version: 2.2.0.95 - WildTangent) Hidden
Allscripts MyWay Client (HKLM\...\{E6B9EB97-6D23-1014-B8E2-EB0764B15FCD}) (Version: 10.1.31723.1202 - Allscripts)
AMD Fuel (Version: 2010.1110.1539.28046 - AMD) Hidden
Apple Application Support (HKLM\...\{63EC2120-1742-4625-AA47-C6A8AEC9C64C}) (Version: 2.2.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{D4DDFAA1-EC37-4529-AD5B-A433ADE68662}) (Version: 6.0.0.59 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{FA77C376-6C00-C500-16CC-7F069F651ED2}) (Version: 3.0.800.0 - ATI Technologies, Inc.)
Bejeweled 2 Deluxe (Version: 2.2.0.95 - WildTangent) Hidden
Blackhawk Striker 2 (Version: 2.2.0.95 - WildTangent) Hidden
Blasterball 3 (Version: 2.2.0.95 - WildTangent) Hidden
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
Bounce Symphony (Version: 2.2.0.95 - WildTangent) Hidden
Build-a-lot 2 (Version: 2.2.0.95 - WildTangent) Hidden
Cake Mania (Version: 2.2.0.95 - WildTangent) Hidden
Catalyst Control Center - Branding (Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (Version: 2010.1110.1539.28046 - ATI) Hidden
Catalyst Control Center InstallProxy (Version: 2010.1110.1539.28046 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (Version: 2010.1110.1539.28046 - ATI) Hidden
Catalyst Control Center Profiles Mobile (Version: 2010.1110.1539.28046 - ATI) Hidden
CCC Help Chinese Standard (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Chinese Traditional (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Czech (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Danish (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Dutch (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help English (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Finnish (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help French (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help German (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Greek (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Hungarian (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Italian (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Japanese (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Korean (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Norwegian (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Polish (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Portuguese (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Russian (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Spanish (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Swedish (Version: 2010.1110.1538.28046 - ATI) Hidden
CCC Help Thai (Version: 2010.1110.1538.28046 - ATI) Hidden
ccc-core-static (Version: 2010.1110.1539.28046 - ATI) Hidden
ccc-utility (Version: 2010.1110.1539.28046 - ATI) Hidden
Chuzzle Deluxe (Version: 2.2.0.95 - WildTangent) Hidden
Cisco Systems VPN Client 5.0.07.0290 (HKLM\...\{B0BF7057-6869-4E4B-920C-EA2A58DA07F0}) (Version: 5.0.6 - Cisco Systems, Inc.)
Citrix Authentication Manager (Version: 5.1.0.62606 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HDX Flash Redirection) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver (HKLM\...\CitrixOnlinePluginPackWeb) (Version: 14.1.0.0 - Citrix Systems, Inc.)
Citrix Receiver Inside (Version: 4.1.0.56471 - Citrix Systems, Inc.) Hidden
Citrix Receiver Updater (Version: 4.1.0.56461 - Citrix Systems, Inc.) Hidden
Citrix Receiver(Aero) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(DV) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
Citrix Receiver(USB) (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
CleanUp! (HKLM\...\CleanUp!) (Version:  - )
Definition Update for Microsoft Office 2010 (KB2899521) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{E48DACEA-5789-4CC5-8584-2E268C560131}) (Version:  - Microsoft)
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95 - WildTangent) Hidden
Dora's World Adventure (Version: 2.2.0.95 - WildTangent) Hidden
Escape Rosecliff Island (Version: 2.2.0.95 - WildTangent) Hidden
Farm Frenzy (Version: 2.2.0.95 - WildTangent) Hidden
FATE (Version: 2.2.0.95 - WildTangent) Hidden
File Sanitizer For HP ProtectTools (HKLM\...\{6D6ADF03-B257-4EA5-BBC1-1D145AF8D514}) (Version: 5.0.1.2 - Hewlett-Packard)
Final Drive Nitro (Version: 2.2.0.95 - WildTangent) Hidden
Google Chrome (HKLM\...\Google Chrome) (Version: 39.0.2171.71 - Google Inc.)
Google Update Helper (Version: 1.3.25.11 - Google Inc.) Hidden
Heroes of Hellas 2 - Olympia (Version: 2.2.0.95 - WildTangent) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Auto (Version: 1.0.12494.3472 - Hewlett-Packard Company) Hidden
HP Connect Solutions (HKLM\...\{BE1C9464-DEBB-4DA6-B19A-8EC634F22D73}) (Version: 1.0.0.4 - Hewlett-Packard)
HP Customer Experience Enhancements (Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Desktop Keyboard (HKLM\...\HP Keyboard_is1) (Version: 1.0.0.13 - Hewlett-Packard)
HP Game Console (Version:  - WildTangent) Hidden
HP Games (HKLM\...\WildTangent hp Master Uninstall) (Version: 1.0.1.5 - WildTangent)
HP MAINSTREAM KEYBOARD (HKLM\...\{B40D7926-AE5F-41EA-8AC6-56C0E2F00E9D}) (Version: 1.4.3.0 - Hewlett-Packard)
HP Odometer (HKLM\...\{B8AC1A89-FFD1-4F97-8051-E505A160F562}) (Version: 2.10.0000 - Hewlett-Packard)
HP Remote Solution (HKLM\...\HP Remote Solution) (Version: 1.1.14.0 - Hewlett-Packard)
HP Remote Solution (Version: 1.1.14.0 - Hewlett-Packard) Hidden
HP Setup (HKLM\...\{05BA6A83-C7A7-4F85-88F1-150142305229}) (Version: 8.5.4489.3576 - Hewlett-Packard Company)
HP Support Information (HKLM\...\{7F2A11F4-EAE8-4325-83EC-E3E99F85169E}) (Version: 10.1.1000 - Hewlett-Packard)
HP Vision Hardware Diagnostics (HKLM\...\{D79A02E9-6713-4335-9668-AAC7474C0C0E}) (Version: 2.1.6.0 - Hewlett-Packard)
InstallPDFDrivers (Version: 1.00.000 - Midmark Diagnostics Group) Hidden
InterVideo WinDVD 8 (HKLM\...\InstallShield_{5FEBF468-5AC2-4C66-AD80-DF85C085AA73}) (Version: 8.5.10.84 - InterVideo Inc.)
InterVideo WinDVD 8 (Version: 8.5.10.84 - InterVideo Inc.) Hidden
iTunes (HKLM\...\{0F6F6876-6334-4977-B5DD-CFC12E193420}) (Version: 10.7.0.21 - Apple Inc.)
Jewel Quest Solitaire 2 (Version: 2.2.0.95 - WildTangent) Hidden
Kobo (HKLM\...\Kobo) (Version: 1.6 - Kobo Inc.)
Malwarebytes Anti-Malware version 2.0.4.1028 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.4.1028 - Malwarebytes Corporation)
MEDITECH Workstation4.x (HKLM\...\Workstation4.x) (Version:  - Medical Information Technology, Inc.)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Home and Student 2010 (HKLM\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server Compact 3.5 SP2 ENU (HKLM\...\{3A9FC03D-C685-4831-94CF-4EDFD3749497}) (Version: 3.5.8080.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{A49F249F-0C91-497F-86DF-B2585E8E76B7}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Mystery P.I. - The London Caper (Version: 2.2.0.95 - WildTangent) Hidden
Neat ADF Scanner Driver (HKLM\...\{58155B30-6BE9-4268-A059-149629149C63}) (Version: 2.0.2.1 - The Neat Company)
Neat Mobile Scanner 2008 Driver (HKLM\...\{57F5920A-9897-4830-BD4A-BE85DA9734FF}) (Version: 2.0.0.69 - The Neat Company)
Neat Mobile Scanner Driver (HKLM\...\{11A53AF3-CAA5-4C29-887E-CCA7CEE2689B}) (Version: 2.0.0.122 - The Neat Company)
Norton Business Suite (HKLM\...\N360) (Version: 6.4.0.9 - Symantec Corporation)
Norton Internet Security (Version: 18.1.0.37 - Symantec Corporation) Hidden
Online Plug-in (Version: 14.1.0.0 - Citrix Systems, Inc.) Hidden
PDF Complete Special Edition (HKLM\...\PDF Complete) (Version: 4.0.9 - PDF Complete, Inc)
Penguins! (Version: 2.2.0.95 - WildTangent) Hidden
Plants vs. Zombies (Version: 2.2.0.95 - WildTangent) Hidden
PlayReady PC Runtime x86 (HKLM\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Poker Superstars III (Version: 2.2.0.95 - WildTangent) Hidden
Polar Bowler (Version: 2.2.0.95 - WildTangent) Hidden
Polar Golfer (Version: 2.2.0.95 - WildTangent) Hidden
Ralink RT2860 Wireless LAN Card (HKLM\...\{8FC4F1DD-F7FD-4766-804D-3C8FF1D309B0}) (Version:  - Ralink)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6206 - Realtek Semiconductor Corp.)
Recovery Manager (Version: 5.5.2926 - CyberLink Corp.) Hidden
Revo Uninstaller 1.95 (HKLM\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
ScrewDrivers Client v4 (HKLM\...\{8B3547AD-9F70-4D27-829B-D4EA4FFF38EF}) (Version: 4.7.00.10 - triCerat, Inc.)
Self-service Plug-in (Version: 4.1.0.41738 - Citrix Systems, Inc.) Hidden
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (Version:  - Microsoft) Hidden
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2889935) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{153CD843-3EDC-412C-95B1-F36237DF8415}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2494150) (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{3FCFD88F-4D13-4F38-8625-ABABEA7F61EA}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589386) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{A4F91D60-654C-4892-BFD3-0D41ADA649B6}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687275) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{0B7744D2-1FDD-4843-9987-7CE11B79F370}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition (HKLM\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.SingleImage_{7DE7DF97-82FE-4B3A-AB8D-1621F9CC464A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{35698CB7-AAA2-4577-B505-DBFF504AEF23}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837602) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{8158D96B-083A-4FE4-8587-B5D0F49FE4B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.SingleImage_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2889828) 32-Bit Edition (HKLM\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.SingleImage_{C1954E2B-1672-4E5C-B564-F8CB2D08345B}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.SingleImage_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.SingleImage_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2878251) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{521F54B6-E2E5-462D-946E-8161830DDF18}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Virtual Families (Version: 2.2.0.95 - WildTangent) Hidden
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95 - WildTangent) Hidden
VMware View Client (HKLM\...\{881AD466-9EB0-440b-A04A-83A0E3870D94}) (Version: 5.1.1.799444 - VMware, Inc.)
Wheel of Fortune 2 (Version: 2.2.0.95 - WildTangent) Hidden
WMV9/VC-1 Video Playback (Version: 1.0.51110.1535 - ATI Technologies Inc.) Hidden
Zuma Deluxe (Version: 2.2.0.95 - WildTangent) Hidden
 
========================= Memory info: ===================================
 
Percentage of memory in use: 41%
Total physical RAM: 2674.55 MB
Available physical RAM: 1575.4 MB
Total Pagefile: 5347.39 MB
Available Pagefile: 3987.68 MB
Total Virtual: 2047.88 MB
Available Virtual: 1952.11 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:454.72 GB) (Free:402.5 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:10.95 GB) (Free:1.33 GB) NTFS
4 Drive f: (SYSTEM) (Fixed) (Total:0.1 GB) (Free:0.07 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\DRCAPITO
 
Administrator            Dr. Capito               Guest                    
scanner                  
 
 
**** End of log ****
 

 Results of screen317's Security Check version 0.99.91  
 Windows 7 Service Pack 1 x86 (UAC is disabled!)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Norton Business Suite   
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Google Chrome (39.0.2171.65) 
 Google Chrome (39.0.2171.71) 
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe 
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 Malwarebytes Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 4% 
````````````````````End of Log`````````````````````` 
 





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