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PC problems: monitor no signal, freezes and random restarts


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#1 terminhantor

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Posted 06 December 2014 - 08:52 AM

Hello everyone. I'm having problems with my PC. When I try to start the pc, most of the times the monitor shows 'no signal', but the pc is running (all the fans are running and the lights are on), but the lights on my keyboard (Caps Lock) and Mouse (I have a mouse with a light indicating the current 'mouse speed') are off. All I can do then is turning the pc off manually (by holding the power button a couple of seconds). Other times, when this doesn't happen, Windows freezes on startup (black screen, or while showing the windows logo) and sometimes it shows the windows loading screen, and then loses signal afterwards. Sometimes, it restarts automatically while having no signal, but then the same problems occur again. Other times, it loads the startup repair. In startup repair, when I click 'Continue to Windows', the same problems occur. When I eventually get it working (by manually restarting numerous time until it works), a lot of times it also freezes (and sometimes random restarts) while already using Windows (for instance, watching a video file, watching youtube, playing a game or whatever).
 
A friend of mine built this system for me in April this year. At that time, I installed Windows 8.1 on it, but I got about the same problems then. When I installed Windows 7 instead, it worked without any problems. I bought an SSD last month, and I installed Windows 8.1 on it, but now I get these errors. Because of this, I think it has someting to do with Windows 8.1 (maybe compatibility issues with my hardware?) but I'm not sure. I really like Windows 8.1 and I'd like to (try to) fix this, and have the Windows 7 install as a last resort solution.
 
Also, sometimes the programs I'm running (when I'm able to start the pc normally and not crashing, which is maybe 5% of the time) are not responding. At those times, I can move the mouse freely, but the programs show 'not responding', and the desktop isn't responsive as well. I would think that a system like mine would be able to run without such flaws.
 
I also have a watercooler installed (Corsair H80i), but it makes a lot of noise. I've managed to reduce that noise by using the 'Quiet Mode', but when I start the pc, it still makes a tremendous amount of noise, because it is testing the fans (Power On Self Test?). Is there a way to disable this? This question is just a small one and has less priority than the problems of my pc!
 
I hope someone can help me with my problems, because I really want to use my computer to its fullest without any problems, since I paid a lot of money (>1.000EU, which is a lot for me) for this pc. I've had a lot of problems since I had it, and to be honest, I'm getting pretty worn out.
For anyone responding to this thread, thanks in advance!
 
Here are my system specifications:
MSI 990FXA-GD65 Motherboard
G.Skill SNIPER Series 8 GB RAM
Seagate Barracuda ST2000DM001 2TB HDD
MSI R9 270X GAMING 4G GPU
AMD Black Edition - AMD FX 6350 CPU
Samsung 840 EVO Basic 250GB SDD
 
tl;dr
Problems with pc: no signal monitor on startup, freeze on startup, freeze while using, random restart while using. Maybe it is caused by Windows 8.1 compatibility. Help needed. 


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#2 splico

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Posted 06 December 2014 - 10:24 AM

I would say problem rather to be hardware nature. Test memory with some memtest every stick seperately and another GPU.


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User: What's your computer doing on mine?"


#3 terminhantor

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Posted 06 December 2014 - 10:30 AM

I would say problem rather to be hardware nature. Test memory with some memtest every stick seperately and another GPU.

Thanks for your reply splico1985.

I ran prime95 a month ago (on 9 November), which tests CPU and RAM. I ran it for 8 to 9 hours, with no errors, so I thought my CPU and RAM were fine?

If you insist, I can run memtest if you want.



#4 terminhantor

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Posted 03 February 2015 - 10:44 AM

Hello again. My pc is still showing the same problems. I have searched the internet for possible solutions and tried most of them, but with no success.
What I have done so far:
- Clean install Windows 8.1 and 7 on SSD and HDD
- Updated Audio Drivers of the motherboard
- SSD firmware update
- Reseat and/or remove RAM sticks
 
Can someone please help me with finding the problem and a solution? Thanks in advance!


#5 dc3

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Posted 03 February 2015 - 12:00 PM

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 terminhantor

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Posted 04 February 2015 - 05:03 AM

Thanks for your reply, here is what you've asked for:

 

http://speccy.piriform.com/results/d57OYNIcIuOMFyp2yxLOHxP

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by Minh-An (administrator) on 04-02-2015 at 11:02:35
Running from "C:\Users\Minh-An\Desktop"
Microsoft Windows 8.1 Pro  (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (02/02/2015 10:27:03 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.

Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.
.

System errors:
=============
Error: (02/04/2015 10:56:38 AM) (Source: NetBT) (User: )
Description: The name "MINH-AN-PC     :0" could not be registered on the interface with IP address 192.168.0.106.
The computer with the IP address 192.168.0.109 did not allow the name to be claimed by
this computer.

Error: (02/04/2015 10:56:33 AM) (Source: NetBT) (User: )
Description: The name "MINH-AN-PC     :20" could not be registered on the interface with IP address 192.168.0.106.
The computer with the IP address 192.168.0.109 did not allow the name to be claimed by
this computer.

Error: (02/04/2015 10:56:33 AM) (Source: NetBT) (User: )
Description: The name "MINH-AN-PC     :0" could not be registered on the interface with IP address 192.168.0.106.
The computer with the IP address 192.168.0.109 did not allow the name to be claimed by
this computer.

Error: (02/04/2015 10:56:33 AM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{39399A96-C300-46B7-BCB6-C0CC536C00AD} because another computer on the network has the same name.  The server could not start.

Error: (02/03/2015 06:51:05 PM) (Source: NetBT) (User: )
Description: The name "MINH-AN-PC     :0" could not be registered on the interface with IP address 192.168.0.106.
The computer with the IP address 192.168.0.109 did not allow the name to be claimed by
this computer.

Error: (02/03/2015 06:50:58 PM) (Source: NetBT) (User: )
Description: The name "MINH-AN-PC     :0" could not be registered on the interface with IP address 192.168.0.106.
The computer with the IP address 192.168.0.109 did not allow the name to be claimed by
this computer.

Error: (02/03/2015 06:50:54 PM) (Source: NetBT) (User: )
Description: The name "MINH-AN-PC     :0" could not be registered on the interface with IP address 192.168.0.106.
The computer with the IP address 192.168.0.109 did not allow the name to be claimed by
this computer.

Error: (02/03/2015 06:44:33 PM) (Source: NetBT) (User: )
Description: The name "MINH-AN-PC     :0" could not be registered on the interface with IP address 192.168.0.106.
The computer with the IP address 192.168.0.109 did not allow the name to be claimed by
this computer.

Error: (02/03/2015 06:44:29 PM) (Source: Service Control Manager) (User: )
Description: The Superfetch service terminated with the following error:
%%1062

Error: (02/03/2015 06:43:12 PM) (Source: Service Control Manager) (User: )
Description: The Windows Update service did not shut down properly after receiving a preshutdown control.

Microsoft Office Sessions:
=========================
Error: (02/02/2015 10:27:03 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.

System Error:
Access is denied.

 

=========================== Installed Programs ============================
AMD Catalyst Control Center (x32 Version: 2014.0704.2133.36938 - Advanced Micro Devices, Inc.) Hidden
AMD Fuel (Version: 2014.0704.2133.36938 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center (HKLM-x32\...\WUCCCApp) (Version: 1.00.0000 - AMD)
Catalyst Control Center InstallProxy (x32 Version: 2014.0704.2133.36938 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2014.0704.2133.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2014.0704.2132.36938 - Advanced Micro Devices, Inc.) Hidden
ccc-utility64 (Version: 2014.0704.2133.36938 - Advanced Micro Devices, Inc.) Hidden
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 8141.51 MB
Available physical RAM: 5711.86 MB
Total Pagefile: 10061.51 MB
Available Pagefile: 7591.36 MB
Total Virtual: 4095.88 MB
Available Virtual: 3984.63 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.88 GB) (Free:210.55 GB) NTFS
2 Drive d: () (Fixed) (Total:1862.67 GB) (Free:1862.44 GB) NTFS

========================= Users: ========================================

User accounts for \\MINH-AN-PC

Administrator            Guest                    Minh-An                 

========================= Minidump Files ==================================

No minidump file found

**** End of log ****



#7 dc3

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Posted 04 February 2015 - 09:30 AM

What is the make and model of the PSU you installed?

 

Did you install all of your drivers?


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#8 terminhantor

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Posted 04 February 2015 - 09:44 AM

PSU: Sharkoon WPM 600

As far as I know, I have installed all of my drivers.

When inserting the msi driver cd (of my motherboard), I can't install any drivers (the drivers are greyed out). I can only install utility programs.

It appears that they are installed automatically though, since I can access the internet (without manually installing the internet drivers).

I have installed the graphic driver as well (I've tried installing it from cd, installing it from the amd website, updating it through windows update etc, problem persists)



#9 dc3

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Posted 04 February 2015 - 10:58 AM

That graphics card requires at least a 750W PSU.  Your PSU is only 600W.


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#10 terminhantor

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Posted 04 February 2015 - 12:09 PM

That graphics card requires at least a 750W PSU.  Your PSU is only 600W.

Really? I always thought 600W was more than enough.

I just looked it up, and on the msi website it says Recommended PSU (W): 500

http://www.msi.com/product/vga/R9-270X-GAMING-4G.html#hero-specification

If my graphic card really requires a 750W PSU, then the solution would be to buy a new (better) PSU, or a new graphic card that requires less power, right?



#11 dc3

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Posted 04 February 2015 - 12:51 PM

Hold the phone...


Edited by dc3, 04 February 2015 - 12:54 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#12 dc3

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Posted 04 February 2015 - 02:11 PM

Well that's interesting.  The option to edit my last post in a little over an hour!

 

This card is a R9 200 series, but which 200 card is this specifically?

 

At Sapphire they specify that the R9 290x requires a 750W PSU.   

 

At Sapphire they specify that the R9 270x requires a 600W PSU.


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#13 terminhantor

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Posted 04 February 2015 - 05:46 PM

Well that's interesting.  The option to edit my last post in a little over an hour!
 
This card is a R9 200 series, but which 200 card is this specifically?
 
At Sapphire they specify that the R9 290x requires a 750W PSU.   
 
At Sapphire they specify that the R9 270x requires a 600W PSU.

As stated in my original post (I know it's a lot of text, so easy to overlook haha):
MSI R9 270X GAMING 4G GPU
So it requires a 600W PSU, which means my current PSU is enough? Or is it?

Edit: im the Sapphire link you gave me (for the r9 270x) it says:
500 Watt Power Supply is required
600WattPower Supply is recommended for CrossFireX System.
And the CrossFireX System is when you use 2 graphic cards at once, right?

Edited by terminhantor, 04 February 2015 - 05:59 PM.


#14 Edwarric

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Posted 24 April 2015 - 06:36 PM

Bump.
I have a very similar issue, if not identical, on my Windows 8.1 computer. I recently bought a desktop and monitor and plugged everything all in - all good. But randomly my monitor freezes or loses signal and turns fuzzy, sometimes resetting itself. When my monitor goes fuzzy like a TV screen and loses signal, my desktop is still running normally, it's just nothing is being displayed. But recently everything seems to be freezing....
In from the UK and I have a Lenovo X510 (http://www.amazon.co.uk/Lenovo-Erazer-Tower-Desktop-Black/dp/B00LM9T8EM/ref=sr_1_1?ie=UTF8&qid=1429918412&sr=8-1&keywords=LENOVO+X510) that I connect to a BenQ monitor (http://www.amazon.co.uk/BenQ-XL2430T--inch-Gaming-Monitor/dp/B00MCX4Q2G/ref=sr_1_3?ie=UTF8&qid=1429918463&sr=8-3&keywords=Benq+monitor+gaming) via a displayport cable.
I have tried uninstalling and reinstalling the latest drivers but to no avail.
Any help would be greatly appreciated on how to solve this issue.
Thank you

#15 dc3

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Posted 24 April 2015 - 06:45 PM

Bump.
I have a very similar issue, if not identical, on my Windows 8.1 computer. I recently bought a desktop and monitor and plugged everything all in - all good. But randomly my monitor freezes or loses signal and turns fuzzy, sometimes resetting itself. When my monitor goes fuzzy like a TV screen and loses signal, my desktop is still running normally, it's just nothing is being displayed. But recently everything seems to be freezing....
In from the UK and I have a Lenovo X510 (http://www.amazon.co.uk/Lenovo-Erazer-Tower-Desktop-Black/dp/B00LM9T8EM/ref=sr_1_1?ie=UTF8&qid=1429918412&sr=8-1&keywords=LENOVO+X510) that I connect to a BenQ monitor (http://www.amazon.co.uk/BenQ-XL2430T--inch-Gaming-Monitor/dp/B00MCX4Q2G/ref=sr_1_3?ie=UTF8&qid=1429918463&sr=8-3&keywords=Benq+monitor+gaming) via a displayport cable.
I have tried uninstalling and reinstalling the latest drivers but to no avail.
Any help would be greatly appreciated on how to solve this issue.
Thank you

You need to start your own topic.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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