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Help With Crashing!


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#1 SnoopDre

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Posted 05 December 2014 - 09:52 PM

I need help with regards to my PC crashing. It started a couple hours ago when I ran EVE and DoTA 2 at the same time. My computer crashed and would not let me go start windows except in safe mode and when it did, it only stayed logged on for like 5 minutes and then crashed again. I had a similar problem a while ago and solved it myself. I tried to solve it again but it wouldn't work and now I can't get on my PC without safe mode. 
 
I tried uninstalling the Nvidia graphics drivers and It wouldn't let me until I finally was able to get into windows without safe mode and stay logged on long enough to uninstall them. After that, the PC worked fine - albeit without being able to game. Right now i'm in safe mode but idk how long i'll be able to stay on since it's crashed even on safe mode.
 
PC Specs: 
Intel Pentium Duo Core
6GB Ram 
GTX 550Ti 1gb
1tb HDD
600watt PSU
 


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#2 splico

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Posted 06 December 2014 - 07:58 AM

Download software WhoCrashed and run it should tell you which driver or device coused the crash.


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User: What's your computer doing on mine?"


#3 dc3

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Posted 06 December 2014 - 12:01 PM

Please download and install to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download [url=http://download.bleepingcomputer.com/farbar/MiniToolBox.exe]MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

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#4 SnoopDre

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Posted 06 December 2014 - 01:28 PM

 I uninstalled the graphics card just to get the PC to run without crashing again. I also re installed integrated graphics drivers so i can change the resolution to my liking.

 

http://speccy.piriform.com/results/Esnh7gpTatbwDTrPlcak74F

 

MiniToolBox by Farbar  Version: 30-11-2014
Ran by GladOS (administrator) on 06-12-2014 at 11:20:44
Running from "C:\Users\GladOS\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (12/06/2014 11:14:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
.
 
Error: (12/06/2014 11:13:47 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
.
 
Error: (12/06/2014 11:13:47 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
.
 
Error: (12/06/2014 11:12:46 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
.
 
Error: (12/06/2014 11:12:46 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
.
 
Error: (12/06/2014 11:11:47 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
.
 
Error: (12/06/2014 11:11:46 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
.
 
Error: (12/06/2014 10:41:57 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.
 
 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
.
 
Error: (12/06/2014 09:55:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/06/2014 09:45:59 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
System errors:
=============
Error: (12/06/2014 09:39:07 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:38:08 AM on ‎12/‎6/‎2014 was unexpected.
 
Error: (12/06/2014 09:33:21 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:39:57 PM on ‎12/‎5/‎2014 was unexpected.
 
Error: (12/05/2014 10:06:21 PM) (Source: DCOM) (User: )
Description: {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5}
 
Error: (12/05/2014 09:29:49 PM) (Source: DCOM) (User: )
Description: 1084wuauserv{E60687F7-01A1-40AA-86AC-DB1CBF673334}
 
Error: (12/05/2014 09:29:39 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/05/2014 09:29:39 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/05/2014 09:29:39 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/05/2014 09:29:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/05/2014 09:29:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (12/05/2014 09:29:29 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (12/06/2014 11:14:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
 
Error: (12/06/2014 11:13:47 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
 
Error: (12/06/2014 11:13:47 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
 
Error: (12/06/2014 11:12:46 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
 
Error: (12/06/2014 11:12:46 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
 
Error: (12/06/2014 11:11:47 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
 
Error: (12/06/2014 11:11:46 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
 
Error: (12/06/2014 10:41:57 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: 
Details:
AddCoreCsiFiles : BeginFileEnumeration() failed.
 
System Error:
The parameter is incorrect.
 
Error: (12/06/2014 09:55:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (12/06/2014 09:45:59 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
 
 
=========================== Installed Programs ============================
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.239 - Adobe Systems Incorporated)
Dota 2 (HKLM-x32\...\Steam App 570) (Version:  - Valve)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 39.0.2171.71 - Google Inc.)
Google Toolbar for Internet Explorer (HKLM-x32\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (x32 Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (x32 Version: 1.3.25.11 - Google Inc.) Hidden
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2869 - Intel Corporation)
League of Legends (HKLM-x32\...\League of Legends 3.0.1) (Version: 3.0.1 - Riot Games)
League of Legends (x32 Version: 3.0.1 - Riot Games) Hidden
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Plantronics® GameCom 780/788 Software for Dolby® Headphone (HKLM-x32\...\{EB3C9064-9140-4279-9E51-965119402151}) (Version: 3.20.0001 - Plantronics)
Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 38%
Total physical RAM: 6109.14 MB
Available physical RAM: 3780.46 MB
Total Pagefile: 12216.47 MB
Available Pagefile: 9668.15 MB
Total Virtual: 4095.88 MB
Available Virtual: 3985.34 MB
 
========================= Partitions: =====================================
 
1 Drive c: () (Fixed) (Total:917.74 GB) (Free:868.75 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\GLADOS-PC
 
Administrator            GladOS                   Guest                    
 
========================= Minidump Files ==================================
 
No minidump file found
 
 
**** End of log ****
 


#5 SnoopDre

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Posted 06 December 2014 - 01:32 PM

Download software WhoCrashed and run it should tell you which driver or device coused the crash.

IT came up with this

Crash Dump Analysis

Crash dump directory: C:\Windows\Minidump

Crash dumps are enabled on your computer.

On Sat 12/6/2014 4:28:02 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\120514-23025-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x9336AC)
Bugcheck code: 0x116 (0xFFFFFA8005869010, 0xFFFFF8800537C6AC, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys .
Google query: nvlddmkm.sys VIDEO_TDR_ERROR



On Sat 12/6/2014 4:28:02 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: nvlddmkm.sys (0xFFFFF8800537C6AC)
Bugcheck code: 0x116 (0xFFFFFA8005869010, 0xFFFFF8800537C6AC, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys .
Google query: nvlddmkm.sys VIDEO_TDR_ERROR


 

Conclusion

2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

nvlddmkm.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

 



#6 dc3

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Posted 06 December 2014 - 02:32 PM

You need to uninstall the NVIDIA graphics driver and install the driver from the NVIDIA website.


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#7 SnoopDre

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Posted 06 December 2014 - 02:41 PM

You need to uninstall the NVIDIA graphics driver and install the driver from the NVIDIA website.

I did that but it keeps crashing even after I re installed it.


Edited by SnoopDre, 06 December 2014 - 02:42 PM.


#8 splico

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Posted 06 December 2014 - 03:24 PM

There are some registry keys that can be used to control the behavior of TDR and may be useful for additional testing and troubleshooting. These keys are all in HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\GraphicsDrivers. These keys/values may need to be created if they are not there, but if they are missing then they are using the default value. The usual warnings apply with editing the registry: Be sure that you know what you are doing and if you get into trouble, either restore from backup or try to back out the change in Safe Mode or System Restore.

The first key determines whether TDR is enabled or disabled and what it actually does when it detects a timeout:
 

Value Name TdrLevel Type REG_DWORD Possible Values 0 - Detection is Disabled
1 - Bug Check on Timeout
3 - Recover on Timeout (default)

This value may be useful to disable TDR. This would be done in the case that the graphics hardware and display adapter simply do not play nicely with TDR and that the GPU/Driver will recover on their own. Ultimately, if the driver/GPU don't recover after a hang, then the system will appear to be frozen and will not bug check on its own. This is the main registry key that I think might be helpful, but I'll also mention a couple of others.

TdrDelay (REG_DWORD, default value = 2) is used to change the timeout period from 2 seconds to a different number of seconds. This would be useful in the instance that the GPU takes 3 seconds to recover (instead of 2).

TdrLimitTime  (REG_DWORD, default value = 60) and TdrLimitCount (REG_DWORD, default value = 5) changes the behavior of allowing a smaller number or larger number of TDRs in a specific time period. The main usefulness here would be if the crash can be tuned out of the system by adjusting these parameters.

 

Steps to do before playing with registry:

  • Disable any overclocking on the system or graphics processor
  • Ensure that your power supply is sufficient to handle the motherboard, processors, video card, and all other devices
  • Ensure that all power connections are firmly in place on the motherboard and video card (some video cards require additional power and have specific ports that need to receive direct power from the power supply)
  • Verify that the video card is fully inserted and secured
  • Verify that no other wires or materials are laying on the video card
  • Verify that the system and video card are adequately cooled, overheating graphics cards can cause serious hangs/crashes. - you can do this with FurMark Vga Stress Test / Burn in Test, don't forget to log temperatures or simply by using Speccy and keeping eye on temperatures, over 80c is on most systems critical temperature, clean the dust of GPU fan if that is the issue
  • Verify that DirectX and OpenGL are up to date and any graphics intensive applications (such as games) are fully patched
  • You can try also with some Video Memory Stress Test to try to determine is it hardware or software related problem(I am almost 100% that is hardware problem)

Edited by splico1985, 06 December 2014 - 03:27 PM.

 "Helpdesk: There is an icon on your computer labeled "My Computer". Double click on it.
User: What's your computer doing on mine?"


#9 SnoopDre

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Posted 06 December 2014 - 03:29 PM

The problem is that if I even try to install and Nvidia driver to try to get it to run, it just crashes without letting me even log on.



#10 dc3

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Posted 07 December 2014 - 10:29 AM

Boot into Safe Mode with Networking and try uninstalling the driver, download the new driver and install it.

 

Safe Mode run with a limited number of applications and drivers.  It uses a native graphics driver, so the NVIDIA driver will not be used.

 

splico has suggested editing the registry and provided a disclaimer regarding the potential danger of doing this.  But what was not made clear is that if you make and error while performing this edit it can result in turning your computer into a very expensive door stop.  If you are familiar with editing the registry and feel comfortable doing this, then go for it.  But I would strongly suggest that you back up your registry before doing this.

 

To backup the registry please down load and install Tweaking.com Registry Backup.
 
Play the video below for operating instructions.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#11 splico

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Posted 07 December 2014 - 10:45 AM

It is true what DC3 is pointing about registry and making backup before doing anything and that would be better path of work then my suggestion. Thank you for filling my mistake, will try remember to add that next time.

 

Idea with Safe mode gave me also one idea to try. On guru3d site is software called Display Driver uninstaller you could also try cleaning drivers with that tool and installing it again but I must point out again I really suspect on hardware problems not on software issue, always is possible I am mistaking about the couse of issue, we all are just people. 

 

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User: What's your computer doing on mine?"


#12 SnoopDre

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Posted 07 December 2014 - 05:19 PM

Thanks for the help both of you, I'm going to order a new graphics card since i was going to buy a new one anyways. I'f that one doesn't work It would probably be something with my Motherboard.



#13 SnoopDre

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Posted 09 December 2014 - 09:10 PM

UPDATE: I bought a new card and had it delivered but the problem persists even after getting the new card and successfully installing the drivers for it.






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