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Desktop Frequent Hang

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3 replies to this topic

#1 tosh011


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Posted 04 December 2014 - 11:11 PM

Hi there. My desktop is having frequently freeze. I don't know the reason.

Sometimes, just watching youtube, then suddenly, all of the programs start to be unresponsive (explorer.exe, chrome etc.)

Am I infected?


It's taking about a minute or so.

but still, I feel like it's not a good sign for my desktop.

Edited by hamluis, 05 December 2014 - 01:28 PM.
Moved to Am I Infected from Win 7 - Hamluis.

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#2 Allan


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Posted 05 December 2014 - 07:48 AM

If you suspect malware you should post in the Am I Infected forum on this site.


Mod Edit:  Moved to AII - Hamluis.

Edited by hamluis, 05 December 2014 - 01:29 PM.

#3 splico


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Posted 05 December 2014 - 04:56 PM

I would recommend using Resource monitor and trying to pinpoint the process that is cousing hang. Then we will all know is it malware related or something else.

 "Helpdesk: There is an icon on your computer labeled "My Computer". Double click on it.
User: What's your computer doing on mine?"

#4 Guest_LighthouseParty_*


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Posted 05 December 2014 - 05:13 PM

Hello there        :welcome:


I'm LighthouseParty and I'll be assisting you with your concern today. Let's run a couple of scans to see what could be causing this.

:step1: Download MiniToolBox

  1. Click here to download MiniToolBox to your desktop.
  2. Double click MiniToolBox.
  3. Select the following and then press go.
  4. Post the log in your next reply.

Flush DNS

Reset IE Proxy Settings

Reset FF Proxy Settings

List Installed Programs

List Restore Points


:step2: Install and run a scan with Malwarebytes Anti-Malware
  1. Click here to download Malwarebytes to your desktop.
  2. Double click mbam-setup-x.x.x.xxxx and follow the on-screen instructions.
  3. On the dashboard, click update now.
  4. After that, click scan now - the scan will now begin.
  5. When the scan's completed, select apply actions - make sure the action is quarantine.
  6. Restart your computer.

How to get the log.

  1. On the dashboard, select the history tab and click application logs.
  2. Select the log which has the time and date of when you did the scan.
  3. Click copy to clipboard and paste it into your reply.

:step3: Download Security Check

  1. Click here to download Security Check to your desktop.
  2. Double click SecurityCheck and follow the on-screen instructions.
  3. A log should open, called checkup.txt.
  4. Please post the contents of it in your next reply.

Thanks and good luck!

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