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Microsoft Outlook 2010 - "Changes made to the item were lost due to a reconnect"


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#1 RichT112

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Posted 04 December 2014 - 01:54 PM

Some users I support (Office 2010) are coming across this issue while creating a meeting or new message, stepping away and returning to the message to receive the error-

"Changes made to the item were lost due to a reconnect to the server"

 

This forces them to close the message and redo everything and is causing quite an inconvenience.

 

I have tried reinstalling the nic/wifi drivers, changing the network provider order, cleaning tasks and free/busy, creating new outlook profiles and repairing office. Same result.

 

Any assistance or input is appreciated.



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#2 sflatechguy

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Posted 06 December 2014 - 06:05 PM

Are the Outlook clients connecting to an Exchange server, or to a POP or IMAP account like gmail? If it is an Exchange server, is it on premise or hosted somewhere else? Are the clients connected to a workgroup, a domain, or are the users working from home or remotely?



#3 RichT112

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Posted 10 December 2014 - 06:21 PM

The outlook client is connecting to the exchange server which is on site.

 

The client are connected through the domain.

 

The users are on site.



#4 sflatechguy

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Posted 10 December 2014 - 09:29 PM

Sounds like a problem on your internal network. Can clients ping the IP address or fully qualified domain name of the Exchange server?

You may want to try using the Remote Connectivity Analyzer to see if there are any bottlenecks or issues with the Exchange server connection with Outlook: https://testconnectivity.microsoft.com/

Also, if you right-click the Outlook icon in the taskbar notification area while hold down the Control key, select Connection Status. If it doesn't say Established, click Test Email Autoconfiguration.






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